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Seattle City Light Interview
Questions

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
The utilities industry is highly regulated. How do you stay on top of policy changes and trends related to our business?
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How to Answer
The interviewer wants to see that you have a keen and sincere interest in the utility industry. Show that you see this as more than 'just a job.' Talk to the interviewer about a couple of ways that you stay in touch regarding industry trends and policy changes. It's also a great idea to ask the interviewer about their favorite industry resources. This question can start an informative conversation and potentially give you new resources for industry based knowledge.
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Top 30 Seattle City Light Interview Questions with Full Content
1.
The utilities industry is highly regulated. How do you stay on top of policy changes and trends related to our business?
The interviewer wants to see that you have a keen and sincere interest in the utility industry. Show that you see this as more than 'just a job.' Talk to the interviewer about a couple of ways that you stay in touch regarding industry trends and policy changes. It's also a great idea to ask the interviewer about their favorite industry resources. This question can start an informative conversation and potentially give you new resources for industry based knowledge.

Rachelle's Answer #1
"My go-to resources for industry related news would be utilitydive.com as well as waterworld.com. I prefer these resources because I can subscribe to daily inbox updates as well as their monthly newsletter. Their sources are strong, and the content is always fresh. What are your favorite resources for industry trends and related news?"
Rachelle's Answer #2
"It is tough to keep up on the ever-changing policies in this industry. I have set up google alerts for particular keywords. Also, I meet with a mentor once a month who had a long-time career in the utility industry. During our meetings, we discuss the industry in great detail. I look forward to these meetings because I learn so much!"
2.
Our industry is highly competitive. In your opinion, what are we doing right at Seattle City Light? What could we be doing better?
Although the interviewer would like to know what they could be doing better, this is indeed not an invitation to do a deep dive into the things you do not like about Seattle City Light. Keep your answer firmly focused on what Seattle City Light is doing right. Offer a lighthearted suggestion for improvement. This suggestion could be mentioning a small change in their online job portal, or perhaps a stronger social media presence. Be sure to complete your answer on a positive note by complimenting Seattle City Light and affirming that you want to work for them.

Rachelle's Answer #1
"I understand that this industry is very competitive; however, I have always seen Seattle City Light as the industry leader. I enjoy how you relate to your customers through your marketing and branding efforts. It's all very relate-able content. If I could make one suggestion, I would comment on the user interface for your online job portal. I noticed that it isn't mobile friendly. With 67% of job seekers being mobile users, you would likely see a strong increase in applicants by making your job portal mobile friendly. Other than that, I like what I have experienced so far. I'm excited to have the opportunity to work at Seattle City Light!"
Rachelle's Answer #2
"Seattle City Light is doing so many things right, which is why I am so excited to be meeting with you today! I like the fact that your employees are so happy to work here. Your online reviews are solid. If I could make a suggestion, I would recommend a more robust website as so many customers are on mobile."
3.
Have you personally used the services of Seattle City Light? If so, what was your overall experience?
The interviewer would like to know if you have had the pleasure of experiencing the products/services of Seattle City Light first hand. You should always have some personal experience with the company before going to your first interview. If you are not a customer of Seattle City Light then perhaps you could call their office to inquire about their utility services. This way, you can comment on the customer service that you received. Big or small, be prepared to say YES - you have experienced Seattle City Light first hand.

Rachelle's Answer #1
"I have been a customer of Seattle City Light for three years now. My experience has been a positive one. I specifically recall last year when my invoice was incorrect. I called the customer service line, and the representative was helpful and friendly. I have recommended Seattle City Light to my friends and family in the past."
Rachelle's Answer #2
"I have not been a direct customer of Seattle City Light; however, I did call into your customer service department a couple of weeks ago to discuss the possibility of changing my services over to you. Unfortunately, I am on a contract with one of your competitors until the end of November. My experience with Seattle City Light was great so I will be switching over to you as soon as I am able."
4.
Seattle City Light has many different departments and growth opportunities. Where would you like to see your career go with us in the next couple of years?
Seattle City Light wants to know that you think about the future and are actively working towards your career goals. Better yet, they want to know how working for them will help you to accomplish those goals! Take a look at the job postings available with Seattle City Light. Perhaps there is a particular location or department to which you would like to transition. Talk to the interviewer about the ways you could see your career flourishing with Seattle City Light.

Rachelle's Answer #1
"I noticed that Seattle City Light has opportunities for management and new employee training. My goal would be to become a corporate trainer with Seattle City Light because I know the industry well and have been told that I am a talented mentor and teacher. I believe there are many great opportunities for my career to flourish with Seattle City Light and I look forward to spending many years with your company."
Rachelle's Answer #2
"I have some pretty lofty career aspirations, and after researching your organization and learning more about this position, I feel that this role fits with my future aspirations. I would love to see myself promoted based on my hard work and results, eventually managing my team."
5.
Why do you want to work for Seattle City Light?
Interviewing, hiring and onboarding are expensive and time-consuming tasks for a company. Assure the interviewer that you have a specific interest in working for Seattle City Light. Come prepared with examples of why Seattle City Light is your top choice. This example could include commenting on individual industry awards and accolades that Seattle City Light has achieved in the past. Perhaps they are well known for their community outreach efforts or their strong workplace culture. Make your answer engaging and genuine.

Rachelle's Answer #1
"It's important to me that I work for a socially responsible organization. I like that Seattle City Light has implemented a new water conservation program as well as the fact that you donate many dollars and volunteer hours to local charities. You are a company with heart, and I put a great deal of value on that."
Rachelle's Answer #2
"The primary reasons your company stands out to me include your focus on employee development and continued education. You have a strong reputation for nurturing the human resources that you have. I would be so grateful to work here."
6.
What are your greatest strengths? How will these skills benefit Seattle City Light, if hired?
Reviewing the job description and the company website will give you some direction on which qualities Seattle City Light values most. Share your most valuable strengths. You can refer to the list of responsibilities within the job description to gain a better understanding of what strengths Seattle City Light will value most from you.

Explain how your strengths will help you to accomplish the job-related tasks and, better yet, help you to exceed company expectations. Try to offer unique advantages that will set you apart from other candidates. Avoid generic terms.

Rachelle's Answer #1
"I have exceptional loyalty when it comes to my clients and employer. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build exceptional relationships and maintain customer satisfaction."
Rachelle's Answer #2
"Some great strengths to mention are:

- Communicative
- Loyal
- Collaborative
- Tech Savvy
- Flexible in Schedule/Availability
- Persistent and Determined
- Eager for Knowledge/New Skills"
7.
At Seattle City Light we believe in continued education opportunities. What course or workshop would you take, if given the opportunity?
The interviewer would like to know that you have a keen interest in gaining new skills by continuing your education when the opportunity arises.

Tell the interviewer about any course that you would like to take, but be sure to keep your answer industry related. You should avoid saying that you want to attend a class on dog grooming if you are interviewing for a career in the utility industry.

It's also a great idea to ask the interviewer if, after reviewing your resume, they would suggest a particular course to fill any potential gaps in your skill set.

Rachelle's Answer #1
"I agree that continued education is essential. If given the opportunity to take any coursework, I would like to complete my Project Manager certificate. Being PM certified would help me to manage the aspects of our commercial utility projects more efficiently. Do you have a recommendation for any courses I could be taking to strengthen my skill set?"
Rachelle's Answer #2
"That is a great question, and I appreciate that you consider continued education options for your employees. If I could take any related coursework, I would choose to learn more about the future of electric utilities and organizational behavior. Are there any particular courses you recommend that I take?"
8.
Why do you want to pursue a career opportunity in the utilities industry?
Seattle City Light is looking for motivated individuals who want to grow with them. Before your interview, take some time to think through your career goals. Share your career plans with the interviewer, while remaining focused on the utility industry.

The last thing the interviewer wants to hear is that you want to become a police officer but the utility industry pays too much for you to walk away quite yet. Talk about how this position will help you achieve industry-related career goals.

Rachelle's Answer #1
"I am passionate about the utility industry because these are essential services for any well-developed community. The utility industry allows me to tap into multiple career paths if desired. The diversity it offers is significant and exciting."
Rachelle's Answer #2
"My formal education and previous work history are related to the utility industry. I am excited to be considered for this position so that I can further grow my experience in this industry."
9.
Tell me about the most important skill you have gained in the past year. How will that skill help you succeed in this role with Seattle City Light?
The interviewer wants to know that you continue to better yourself by gaining new skills and strengthening your existing skills. Discuss what you believe to be the most valuable skill acquired in the past year. Explain to the interviewer that you are excited for the opportunity to grow yourself, professionally.

Rachelle's Answer #1
"I think it is imperative to introduce new skills to my repertoire continually. This year, I am most excited about the coding knowledge I have gained. This knowledge has helped me to expand my abilities in more areas than I initially expected, and I hope to utilize my coding skills in this position with Seattle City Light."
Rachelle's Answer #2
"Here is a list of transferable skills that you may have gained in your most recent work history:

- Writing new procedures
- Ability to quickly take and understand instruction
- Professional written communication
- Learning a new industry or trade
- Public speaking or presenting
- Delegating tasks
- Hiring, terminating, and on-boarding"
10.
If we hire you at Seattle City Light, how will you make an impact in the first 90 days?
The interviewer wants to know that you already have a plan of action in place for your success with Seattle City Light, should you be the chosen candidate. Show your initiative by preparing a 90-day success plan. If you are applying for a sales position, discuss how you plan to resuscitate dormant accounts, for example.

Be sure to address the needs that the company has outlined in the job posting or job description. For instance, if the job description mentions a "must-have" of strong communication skills, be sure to comment on how you plan to utilize your exceptional communication skills to see success in a short amount of time.

Rachelle's Answer #1
"must-have"
Rachelle's Answer #2
"In my first 90 days with Seattle City Light, I would like to make an impact by excelling in my training and learning all that I can about the processes here. I want to develop strong relationships with my new coworkers and customers."
View All 30 Seattle City Light Questions and Answers
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