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Safestore Interview
Questions

27 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 27

What do you believe to be the number one quality that most influences the overall customer experience?

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Safestore Interview Questions

  1. 1.

    What do you believe to be the number one quality that most influences the overall customer experience?

      As a consultant in the customer service arena, you will be considered to be an expert on customer experience and customer satisfaction to the clients that you work with. While this question is certainly open ended, your interviewer is looking to hear that you have passion and belief in your answer because there is indeed no right or wrong answer to this question. Be sure to prepare for your interview ahead of time and be able to speak openly and passionately about what you believe is the most important factor for a satisfied customer.

      Ryan's Answer #1

      "As I've worked in customer service my entire career in retail sales and in dining, I truly believe that the best customer experience is provided by happy and engaged employees. If employees are satisfied with their work and believe in the product that they are selling, they are able to speak to customers intelligently and wisely about the product and they do it with a big smile on their face. This factor is what helps keep customers coming back time and time again."

      Ryan's Answer #2

      "I'm a firm believer that a positive customer experience, no matter the business or industry, comes from the basic human need of trust. Any customer of any business is inherently putting their trust in the company, the product and the associate that they are working with that the will receive a quality product and quality service. In projecting this out to those that provide customer service, there are many factors to building trust with customers. Being knowledgeable, being friendly and considering the needs of the customer are of utmost importance to gain trust. These factors are just the tip of the iceberg when it comes to building that trust."

  2. 2.

    How did you maintain a good relationship with your most recent boss?

      The interviewer wants to know that you are capable of maintaining a harmonious relationship with those who are considered your leaders.

      If your relationship with your boss wasn't fantastic, what efforts did you take to make it better? Here are some suggestions:

      - Try to understand what your boss values the most
      - Keep your cool, even when you want to lose it
      - Anticipate their needs and stay one step ahead
      - Take leadership opportunities to show your worth
      - Adapt to their preferences

      Some basic ground rules for a stable working relationship with your boss are open communication, proactive listening, and not taking things personally. Discuss the ways that you cultivated a healthy relationship with your boss.

      Ryan's Answer #1

      "My current boss is a very particular individual. Over the years I have taken the time to understand her preferences, her stress triggers, and what she enjoys seeing in my work. I find that if I stay one step ahead and maintain a positive attitude, we can work productively together."

      Ryan's Answer #2

      "I value having a strong working relationship with my boss. I want to learn what they do and take on as much work to help our team as possible. I scheduled regular update meetings with my boss and went the extra mile wherever I could."

  3. 3.

    Outside of work, what type of creative activities do you like to pursue?

      A genuinely creative minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.

      Ryan's Answer #1

      "Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."

      Ryan's Answer #2

      "I think it's important to exercise creativity in a variety of ways. This reasoning is why I am involved in a variety of things such as team sports, reading, and art classes."

  4. 4.

    Philosophically, why do you feel that a focused effort on pricing is important to the bottom line of an organization?

      Any way that you slice it, an effective pricing strategy is critical to the success of any business that is selling good and services. For this question, your interviewer is looking to hear your personal belief so they can get a sense of how you will really sell their clients when out in the field consulting them. Take time before your interview to think about this answer and be sure to speak both passionately and knowledgeably about your thoughts.

      Ryan's Answer

      "In my time in the retail pricing world, I've found all too often that retailers are too focused on the strict margins for items when they need to look at the bigger picture. My approach with clients is to take into consideration the whole picture for selling merchandise to increase their bottom line. This can include the impact of lower price on overall sales. Opposite of that, it can include looking at a low volume item that can drive up revenue when very little are sold. As well, I always try to keep a competitive edge when looking at competition."

  5. 5.

    Rate your communication skills from 1-10 with proper examples backing your given rating.

      On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

      Ryan's Answer #1

      "I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

      Ryan's Answer #2

      "I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I am always striving to be a better communicator, so I leave the rest of the scale as an aspirational measure."

  6. 6.

    In this role with us here at Safestore, some daily travel will be required to storage sites and other stores in the region. Do you have any issues with daily, or perhaps even the occasional overnight, travel?

      With storage sites and/or retail stores throughout a wide spanning territory, this job will likely require you to travel from time to time. Prior to the interview, think about any travel setbacks that you have in your personal life and be able to speak about them openly and honestly. Then, do your research on Safestore to figure out the territory you would be required to travel within if hired for the position. This will give you a much better idea on how to answer this questions both effectively for your interviewer and honestly for yourself.

      Ryan's Answer #1

      "With both of my kids graduated and out of the house, my personal schedule lines up very well with potential travel in a new job here at Safestore. I have a clean driving record if I would be required to travel with a company fleet vehicle."

      Ryan's Answer #2

      "In all honesty, I want to be open about some of the commitments that I have outside of work. I coach my daughters travelling softball team and also help with my son's youth football team in the fall. Both of these commitments require practices after 6:00 pm on weeknights. With what I know about the territory I would be covering here at Safestore, I don't foresee any travel as being an issue on being back in time for these commitments. If needed, I do have the ability to travel overnight as long as I have a one to two week notice and can make other arrangements with these commitments."

  7. 7.

    Customer service is our top priority at Safestore. What is your customer service philosophy?

      Because Safestore puts so much effort into their customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the Safestore website and take note of any keywords they use when it comes to their customers. Match your language with theirs.

      Ryan's Answer #1

      "I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."

      Ryan's Answer #2

      "As overused as this phrase may be, 'Service with a smile' has always been my customer service philosophy. Very few people can resist a great smile and a friendly interaction! Friendliness warms customers up, makes them more inclined to work with you, and also diffuses a conflict quickly."

  8. 8.

    This role here at Safestore will require you to get your hands dirty from time to time by performing various maintenance and cleaning duties. How can you ensure us that you would handle these duties with pride?

      In a very competitive industry, Safestore looks to impress their customers by having clean and well maintained facilities. Small details like a clean storage unit can mean the world to a customer that is making an important decision between Safestore and a competitor and your interviewer will be looking to hear that you will take pride in these small details in the work you will be doing for the company if hired. In your answer, be sure to talk about some of your experience in cleaning and maintenance while stressing that you know the importance that these duties play to the customers that you'll serve.

      Ryan's Answer #1

      "I consider myself very fortunate to have been raised by my parents to pay attention to small details in running a business. My father owned a grocery store and starting at the age of 12, I was stocking shelves after school a few nights per week. In this role, I learned that the few seconds it took to pick up a wrapper on the floor or a dust bunny in the corner were well worth it to our customers. I have brought this same work ethic with me throughout my career and would look forward to keeping it going here at Safestore."

      Ryan's Answer #2

      "As you can see from my resume, my current role in managing a small retail store involves me wearing many hats during my work day. Knowing that customers are the sole reason that a businesses doors stay open, doing the little things right is the key to making them happy. If I notice that a fluorescent bulb is out, I take the time to change it. If I notice that the restroom is dirty, I clean it. This is the can do attitude that I would bring with me to work here at Safestore."

  9. 9.

    What kind of people do you enjoy working with?

      Culture fit is a critical factor when looking for a new position. Talk to the interviewer about the types of personalities that you best work with. Be sure to remain positive and avoid using this as an opportunity to speak poorly of previous colleagues.

      Ryan's Answer #1

      "I best enjoy working with individuals who are driven, positive, energetic, and take accountability for their work. I do have the ability to work with a large variety of individuals; however, these are the ideal traits I would see in future colleagues."

      Ryan's Answer #2

      "Some other great characteristics of co-workers:

      - Encouraging
      - Helpful
      - Engaged
      - Positive
      - Hard-working
      - Punctual
      - Reliable"

  10. 10.

    Do you have any experience working in sales? How do you think any relevant experience you have will translate to this role here at Safestore?

      Working in the storage industry with Safestore will likely involve some sales skills in the role you are interviewing for. If you have direct sales experience, talk about your experience in detail while also tying that experience to the role that you are interviewing for. If you don't have direct sales experience, don't fret. At some point in your career, you've been a salesperson of some sort. With that experience in mind, talk about the skills that you developed that can help you in this role.

      Ryan's Answer #1

      "Having several years of retail management experience, my sales experience comes from my merchandising and pricing experience. I always prided myself in the retail world on my ability to have a well laid out store plan with high profit materials in the most highly traveled areas of the store. In this role as a store manager, I think this experience would pay off nicely to help profit margins of the stores that I would oversee."

      Ryan's Answer #2

      "Early in my career out of college, I was in a direct sales role with an office products company. To be successful right away in that role, I took it upon myself to educate myself on our entire product line and the features and benefits that my customers could benefit from the products. If hired for this role, becoming well versed in the entire product line here at Safestore would fall into that same category for me to be successful here."

  11. 11.

    At Safestore we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?

      The interviewer would like to know if you are an engaged employee; offering suggestions and providing more profound thought when it comes to processing improvement in the workplace. Give an example of a time when you suggested an improvement in the workplace. It can be big or small! Did anything significant come out of your suggestion?

      Ryan's Answer #1

      "Last year I made a recommendation for our office to incorporate a recycling program. We were going through a lot of single-use coffee pods. It bothered me how wasteful it all seemed. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. The savings over two years were significant, and my boss has now presented my idea to our head office. It feels nice to be heard in the workplace, so I continue to keep my eyes out for opportunities for process improvements."

      Ryan's Answer #2

      "I made some recommendations for change in our CRM system. The suggestions were surrounding how items received documentation and how outstanding tasks became highlighted. Our head office made the changes and a lot of people in our office commented on how much they liked the changes."

  12. 12.

    Safestore values philanthropy and community giving. How do you choose to give back to others?

      The interviewer would like to know that you are socially responsible and a team player - even outside of the workplace. Your answer can be as simple as babysitting your grand-kids every Sunday, to a standing-volunteer gig, to charitable contributions.

      Ryan's Answer #1

      "I work a lot but, when I do have free time, I spend that with my grand-kids. It helps to give my son a bit of a break as he is a full-time single dad. In addition to this, I volunteer at the local drop-in center every Christmas to help feed the homeless. Giving back is very important to me."

      Ryan's Answer #2

      "Volunteering and charitable acts are important to me. I spend time volunteering at the local drop-in center every Sunday."

  13. 13.

    Do you have experience working with customer contracts or agreements during your career?

      Safestore may require their customers to sign contractual agreements for their services and your role with the organization will require you to have working knowledge of the contract and enforcement of them if needed. For this question, your interviewer is looking for you to elaborate on any experience that you do have in working with customer contracts or agreements. If you have direct experience, talk in detail about your ability to learn the contract and any processes necessary surrounding it. If you don't have direct experience, try to do any research you can on Safestore and the contracts they require to be able to speak about working with them on the job.

      Ryan's Answer #1

      "In my current role, wireless customers are required to sign two year agreements when signing up for new services with my company. As part of my role, I need to know every part of our contract to be able to speak knowledgeably to my customers and answer any questions that they may have. If hired for this role here at Safestore, one of my first goals would be to learn the contracts you use from front to back to be able to do the same with your customers."

      Ryan's Answer #2

      "Looking to be hired into this role out of college, I don't have direct experience working with customer agreements or contracts. I do know that my ability to learn and effectively speak to the nuances of the contracts that I'd be working with customers one would be vitally important to my role here at Safestore and I'd look forward to becoming an expert on the contract and the process surrounding it. I fully understand that the customers here would rely on that and it is something that I would prioritize if hired here."

  14. 14.

    Strong time management is important at Safestore. How do you manage your time, even on the busiest days?

      The interviewer would like to know more about the types of tools you use to stay on task and meet deadlines. Discuss how you prioritize when everything demands your attention at once. Think about the ways you manage your projects and daily tasks and how those will help you to succeed in your role with Safestore.

      Ryan's Answer #1

      "I manage my time by exercising the idea of 'time-blocking'. This approach means that I won't incessantly check my email; instead, I will allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped a lot."

      Ryan's Answer #2

      "Very carefully! I prioritize deadlines and work that need to be done. Then work backward from there. When necessary, I utilize my resources and team to pitch in and contribute."

  15. 15.

    To help determine your qualifications for this role here at Safestore, please dive into your background in customer service. Do you have any direct experience in training others in customer service?

      Consulting in customer services can vary greatly from industry to industry and organization to organization. This is no different than consulting for Safestore. To get a better feel for your resume and your experiences, your interviewer is looking to hear about your experiences first-hand during your interview. Most importantly, to gauge your direct experience that will translate well to a consultant role, talk about your experiences in training others in sound customer service techniques and policies.

      Ryan's Answer #1

      "As you can see from my resume, my career in customer service started in college while working toward my undergraduate degree. Working for a large call center, I learned the importance of listening to customers and solving their issues creatively. Following college, I started in retail management with a large clothing store. Since being in that role for over 12 years, not only have I spent extensive hours training staff on customer experience, handling adversity and other subjects of the like, I've also helped create and implement successful training programs in these areas. My experience there could prove to be a big asset here at Safestore."

      Ryan's Answer #2

      "Having spent my career in the hospitality and tourism world, customer service has always been priority number one in ensuring the happiness, safety and return of every customer for another stay. Whether it was during my time working front desk or concierge of high profile hotels or in my current role as General Manager, customers have always been my top priority. Through Hilton, I've trained in the Hilton Hospitality & Service program and am now a certified trainer for new staff. I can take that training and apply it across many industries here at Safestore."

  16. 16.

    What pricing tools do you have familiarity working with? Would you say that you are technologically literate to learn new systems?

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  17. 17.

    At Safestore, we look to hire those who will be a long term fit. Where do you see yourself 5 years from now?

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  18. 18.

    If hired for this role, what team building skills and techniques would you be able to bring to our clients here at Safestore?

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  19. 19.

    Where have you seen common failures or breakdowns in customer service and how would you address these issues with the clients here at Safestore?

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  20. 20.

    What has been your favorite ad campaign ever and why?

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  21. 21.

    Many of the management and higher level roles with Safestore require a Degree in Business or similar. Please walk me through your post-secondary education.

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  22. 22.

    When a problem arises, what is your first reaction?

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  23. 23.

    Due to the nature of Safestore business and services we may ask that you complete a full background check. Are you willing to comply?

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  24. 24.

    At Safestore we have many local competitors. In your opinion, what makes us stand out from the crowd?

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  25. 25.

    In the storage and moving industries here at Safestore, we work with customers that can be under high amounts of stress. What qualities would you bring to our team that would help put our customers at ease?

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  26. 26.

    We have a wide range of services at Safestore. Have you ever used any of our services?

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  27. 27.

    We value accountability at Safestore. If a customer sent a formal complaint about an interaction with you, how would you handle it?

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