RSM Mock Interview

Practice 30 RSM interview questions covering audit, tax, consulting, and client service excellence.

Question 6 of 30

Customer service is our top priority at RSM International. What is your customer service philosophy?

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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

Your interviewer is curious how your customer service aligns with their approach. Examine RSM International, note the keywords they use in their branding, and try to naturally incorporate them into your answer. "We work to deliver the power of being understood not only to our clients but also to our people. When we feel truly understood, we are empowered to move forward with confidence personally and professionally."

Kevin Downey

"I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."

Kimberly Hallman

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.

"As overused as this phrase may be, 'Service with a smile' has always been my customer service philosophy. Very few people can resist a great smile and a friendly interaction! Friendliness warms customers up, makes them more inclined to work with you, and diffuses conflict quickly."

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30RSM Interview Questions & Answers

Customer Service

1.How would RSM International's clients benefit from your knowledge and experience?

Experience

2.How has your education and experience prepared you for RSM International?

Communication

3.How would you approach sharing difficult information with an RSM client?

Capability

4.What steps would take to evaluate the financial situation of an RSM client?

Leadership

5.RSM International’s clients look to us for sound leadership, strategic planning, and growth planning. What is your leadership style and approach?

Customer Service

6.Customer service is our top priority at RSM International. What is your customer service philosophy?

Experience

7.What skills will you bring to RSM International's clients when administering their trusts and estates?

Diligence

8.As a RSM International consultant, how would you verify the accuracy of the tax filings of a business's accounting department?

Experience

9.What steps would you take to create a new audit process for RSM International's clients?

Compatibility

10.RSM International values philanthropy and community giving. How do you give back to others?

Direct

11.Do you have a preparer tax identification number (PTIN)?

Critical Thinking

12.Give an example of a time you used data to analyze risk for an organization. What tools did you use?

Experience

13.What roles are you comfortable assuming as part of a larger team?

Education

14.How do you stay current on changing trends and regulations in the financial planning field?

Creative Thinking

15.Give us an example of a time you thought outside the box to develop a strategic plan.

Performance Based

16.What wealth management strategies do you prefer to use when working with your clients?

Behavioral

17.How do you effectively break ground and build strong, long-lasting relationships with your clients?

Experience

18.Describe your experience working with high-level executives and leaders from the companies of your clients.

Accomplishment

19.What’s the best organizational risk assessment advice you’ve given your clients?

Problem Solving

20.What common deductions would you recommend for small businesses?

Behavioral

21.What do you anticipate to be your biggest initial challenge if hired for this position?

Customer Service

22.How would your customer skills and philosophy benefit RSM International and our clients?

Technical

23.Tell me about a time you successfully implemented an organization design change.

Compatibility

24.If you uncovered fraudulent activity with a RSM International client, what steps would you take following your discovery?

Creative Thinking

25.Share a unique situation where you innovated an outside-of-the-box method of helping an organization save on taxes.

Competency

26.Give an example of short- and long-term growth strategies you set for a client.

Competency

27.What steps would you take following an internal audit process?

Career Goals

28.Why do you want to work for RSM International?

Diversity

29.When directing a team, how do you deal with those who challenge your direction with a perspective different from yours?

Adaptability

RSM Mock Interview

Customer service is our top priority at RSM International. What is your customer service philosophy?

30RSM Interview Questions & Answers

1.How would RSM International's clients benefit from your knowledge and experience?

2.How has your education and experience prepared you for RSM International?

3.How would you approach sharing difficult information with an RSM client?

4.What steps would take to evaluate the financial situation of an RSM client?

5.RSM International’s clients look to us for sound leadership, strategic planning, and growth planning. What is your leadership style and approach?

6.Customer service is our top priority at RSM International. What is your customer service philosophy?

7.What skills will you bring to RSM International's clients when administering their trusts and estates?

8.As a RSM International consultant, how would you verify the accuracy of the tax filings of a business's accounting department?

9.What steps would you take to create a new audit process for RSM International's clients?

10.RSM International values philanthropy and community giving. How do you give back to others?

11.Do you have a preparer tax identification number (PTIN)?

12.Give an example of a time you used data to analyze risk for an organization. What tools did you use?

13.What roles are you comfortable assuming as part of a larger team?

14.How do you stay current on changing trends and regulations in the financial planning field?

15.Give us an example of a time you thought outside the box to develop a strategic plan.

16.What wealth management strategies do you prefer to use when working with your clients?

17.How do you effectively break ground and build strong, long-lasting relationships with your clients?

18.Describe your experience working with high-level executives and leaders from the companies of your clients.

19.What’s the best organizational risk assessment advice you’ve given your clients?

20.What common deductions would you recommend for small businesses?

21.What do you anticipate to be your biggest initial challenge if hired for this position?

22.How would your customer skills and philosophy benefit RSM International and our clients?

23.Tell me about a time you successfully implemented an organization design change.

24.If you uncovered fraudulent activity with a RSM International client, what steps would you take following your discovery?

25.Share a unique situation where you innovated an outside-of-the-box method of helping an organization save on taxes.

26.Give an example of short- and long-term growth strategies you set for a client.

27.What steps would you take following an internal audit process?

28.Why do you want to work for RSM International?

29.When directing a team, how do you deal with those who challenge your direction with a perspective different from yours?

30.How do you feel about traveling for work or transferring to another location?