RSM Mock Interview
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Question 3 of 30
How would you approach sharing difficult information with an RSM client?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
A role with RSM International will entail occasionally delivering difficult information to their clients regarding their finances and tax situation. This requires clear and strategic verbal and written communication while communicating with empathy. "We build strong, long-term relationships by understanding others and their aspirations, and remaining empathetic to their unique challenges, needs, and preferences. We show that we care by: Being interested in and concerned about others. Understanding their goals, challenges, and aspirations. Showing empathy. When we demonstrate how much we care, we build trust, deepen relationships, and are given the opportunity to do more for others." Describe your approach, and explain how it aligns with their philosophy.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"Last tax season, I had to do just that with a high-profile client. During my initial meeting with the CFO, they were mentally prepared to see the same tax burden as the year prior. But after my work was done, it was found that the organization's capital gains and real estate taxes had significantly increased. I approached the CFO directly to inform her of what I found because I knew her personality best suited a straightforward approach. I demonstrated how the organization's selling of assets impacted them negatively when they weren't prepared for it. She was appreciative of my work. I would take this approach again with your clients if hired for this position."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"Tax law is a great unknown for many businesses and individuals, and yearly changes in business laws can bring the need to deliver bad tax news to clients. If I encountered a situation like this here at RSM International, I would clearly explain the issue to the client and hear their thoughts while empathizing with them. Then, to build trust with them moving forward, I would talk about strategies that would ease their tax burdens in the future."
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