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RSM Mock Interview

Question 7 of 30 for our RSM Mock Interview

RSM was updated by on April 16th, 2023. Learn more here.

Question 7 of 30

How would you approach sharing difficult information with an RSM client?

"Last tax season, I had to do just that with a high-profile client. During my initial meeting with the CFO, they were mentally prepared to see the same tax burden as the year prior. But after my work was done, it was found that the organization's capital gains and real estate taxes had significantly increased. I approached the CFO directly to inform her of what I found because I knew her personality best suited a straightforward approach. I demonstrated how the organization's selling of assets impacted them negatively when they weren't prepared for it. She was appreciative of my work. I would take this approach again with your clients if hired for this position."

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How to Answer: How would you approach sharing difficult information with an RSM client?

Advice and answer examples written specifically for a RSM job interview.

  • 7. How would you approach sharing difficult information with an RSM client?

      What You Need to Know

      A role with RSM International will entail occasionally delivering difficult information to their clients regarding their finances and tax situation. This requires clear and strategic verbal and written communication while communicating with empathy. "We build strong, long-term relationships by understanding others and their aspirations, and remaining empathetic to their unique challenges, needs, and preferences. We show that we care by: Being interested in and concerned about others. Understanding their goals, challenges, and aspirations. Showing empathy. When we demonstrate how much we care, we build trust, deepen relationships, and are given the opportunity to do more for others." Describe your approach, and explain how it aligns with their philosophy.

      Written by Kevin Downey on April 6th, 2023

      Experienced Example

      "Last tax season, I had to do just that with a high-profile client. During my initial meeting with the CFO, they were mentally prepared to see the same tax burden as the year prior. But after my work was done, it was found that the organization's capital gains and real estate taxes had significantly increased. I approached the CFO directly to inform her of what I found because I knew her personality best suited a straightforward approach. I demonstrated how the organization's selling of assets impacted them negatively when they weren't prepared for it. She was appreciative of my work. I would take this approach again with your clients if hired for this position."

      Written by Ryan Brunner on April 16th, 2023

      Answer Example

      "Tax law is a great unknown for many businesses and individuals, and yearly changes in business laws can bring the need to deliver bad tax news to clients. If I encountered a situation like this here at RSM International, I would clearly explain the issue to the client and hear their thoughts while empathizing with them. Then, to build trust with them moving forward, I would talk about strategies that would ease their tax burdens in the future."

      Written by Kevin Downey on October 1st, 2019

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