"I firmly believe that success in any role I've played in my career was due in part to the relationships I've built in those roles. Whenever I have the chance to work with a new colleague or customer, my approach is to create an initial connection with them to build trust. After that point, my interpersonal skills take over through active listening. I use my listening skills to learn about the motivating factors and needs of the person I will be working with. This molds the respect and trust between us even more. I think this approach would be critical in working with new clients regularly here at RSM International, and I'd love the opportunity to bring these skills to the table for you."

"While this may sound funny to you at first, I try to build relationships by adapting to the great corporate lifestyle and culture here at RSM International. I was extremely excited to hear about the flexibility and collaborative openness, the exchange of ideas among your teammates. I've been working for six years in an environment that is very opposite of an open culture for new ideas, and for me, it will feel great to bring new ideas to the team here and to collaborate with them. So I would do everything I could to learn and embrace the culture, so that I could get up to speed quickly and start collaborating with them, having built a strong foundation of trust."

RSM centers their customer service around the power of being understood. "The 5 C's: Critical thinkers, caring, curious, courageous, collaborative. We believe the five key behaviors, we call the 5 C's, are core to our culture and essential to successfully delivering the power of being understood. They have been built on years of research about effective advisors, what differentiates RSM, and how our clients and colleagues want to experience us. Not only are they core to our brand promise, they support us in demonstrating our values and are key to being a successful leader in all aspects of life. At RSM, we cultivate the 5 C's throughout an individual's entire career to enable them to be not just a great client server and a great leader, but also a great person."