How would your customer skills and philosophy benefit RSM International and our clients?
"The clients we serve are the engine of global commerce and economic growth. Our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential." Highlight your ability to communicate with, empathize with, and ultimately understand the needs of your clients. Describe your approach to customer service and the personal touch you'd bring to their team. Share any examples from your work history that demonstrate those skills.
"Working with companies on their finances is often a private and sensitive topic. Because of that, I take an active listening and educational approach with my clients by laying out my goals for them first and then hearing their thoughts to work towards a common goal. As in any job, communication is key to setting expectations and learning what my clients expect from me. If you would contact any of my professional references - all clients I've worked with in the past - they won't hesitate to talk about my excellent customer service skills."
"As a tax professional, my customer service starts with my expertise in areas where most clients are under-educated. I take the time to educate my clients about my processes in preparing their taxes, my expectations from them to help in the process, and what they can expect from me throughout our time together. The clients I work with appreciate the education and expectations because it helps us work together more wisely and efficiently as we lower their tax burden."
