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Penn National Gaming Interview
Questions

32 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 32
At Penn National Gaming we seek to hire those who have a true passion and interest in our industry. What excites you most about what we do?
View Answers
How to Answer
The interviewer wants to be assured that you have a clear passion for what they do at Penn National Gaming. You should be prepared to discuss your industry involvement or how you stay up to date on the industry's hot topics. Show the interviewer that you will be a fully engaged team member, if hired.
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32 Penn National Gaming Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. At Penn National Gaming we seek to hire those who have a true passion and interest in our industry. What excites you most about what we do?
  2. Have you been exposed to the customer experience at Penn National Gaming? If so, tell me one highlight and one area you feel we fell short.
  3. Penn National Gaming has many industry competitors. Why do you want to work for us?
  4. We have put a lot of time and effort into creating a great workplace culture at Penn National Gaming. How will you contribute to our positive team environment?
  5. Everybody we hire at Penn National Gaming should have strong customer service abilities. Give me 3 words that best describe your customer service style.
  6. Since Penn National Gaming has an invested interest in the entertainment industry I would love to know - what do you do for entertainment on your off time?
  7. We think it is important to have a streamlined hiring process. How have you found the hiring process at Penn National Gaming so far? Do you have any suggestions?
  8. We offer a multitude of career paths at Penn National Gaming. How would you like to see your career grow with us?
  9. Why do you think that working for Penn National Gaming will be an improvement over your current situation? Why are you looking for a new job?
  10. Being the best in your industry is great but it also brings its own challenges. What do you foresee as the biggest challenge for you in this role with Penn National Gaming?
  11. How do you like to be recognized for your accomplishments?
  12. What sources do you look to when you need to solve a complicated problem?
  13. Penn National Gaming is looking for great problem solvers. When a major problem arises, what is your first reaction?
  14. Have you ever taken a role in a company that hasn't fit into your long-term career plans?
  15. How do you get along with others at work?
  16. How do you handle communicating bad news to a fellow worker or subordinate?
  17. What type of work environment allows you to be the most productive?
  18. When you suffer a setback, how does that emotionally affect you and your work?
  19. What was the most difficult part about your training or education?
  20. How do you like to encourage ideas in others?
  21. If you were given a choice, which work related task would you leave for last? Why?
  22. Stressful situations can arise at Penn National Gaming. How do you handle stress?
  23. Tell me about your experience in this field.
  24. On a scale from 1 to 10, how honest are you?
  25. Do you prefer to work in a team based position or individually?
  26. What has made you ready for this responsibility with Penn National Gaming?
  27. What is your definition of hard work?
  28. How can we motivate you on the job?
  29. What decisions did you routinely make in your last position?
  30. How competitive are you?
  31. How do you deal with a coworker when they stand in the way of your progress at work?
  32. What are your salary expectations?
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Answer Examples
1.
At Penn National Gaming we seek to hire those who have a true passion and interest in our industry. What excites you most about what we do?
The interviewer wants to be assured that you have a clear passion for what they do at Penn National Gaming. You should be prepared to discuss your industry involvement or how you stay up to date on the industry's hot topics. Show the interviewer that you will be a fully engaged team member, if hired.

Rachelle's Answer #1
"I've had a keen interest in cinema, the arts, and entertainment since I was a child. My curiosity is always present when it comes to changes and current events in this industry. I follow your company blog and keep a close eye on other industry related publications and trends from online sources."
Rachelle's Answer #2
"I am most excited about the opportunity to work with Penn National Gaming because you are a leader in the market with a passion for growing your employees into industry professionals. This truly would be a dream job for me!"
2.
Have you been exposed to the customer experience at Penn National Gaming? If so, tell me one highlight and one area you feel we fell short.
It's very important that you have some sort of personal experience to share with the interviewer, in regards to your exposure to Penn National Gaming. Talk about the impression you had, and your overall customer experience. Keep your response positive, and your constructive feedback light.

Rachelle's Answer #1
"I have been a customer in the past and the factor that stuck out most to me was that your employees all seemed to be really happy. It made me want to work here! If I could offer any opportunity for improvement, I would say that your online experience could be a bit more streamlined for mobile users."
Rachelle's Answer #2
"I am a regular customer here, and my experiences have all been great. That is one of the reasons I chose to apply here! I cannot make any comments on where you have fallen short during my visits but one suggestion I do have is to make your phone directory a touch simpler for the customers who call in. Attention spans can be short, and the less options, the better."
3.
Penn National Gaming has many industry competitors. Why do you want to work for us?
The interviewer is looking for specific examples on why you are choosing Penn National Gaming as opposed to any of their competitors. Choose some reasons that will include the company values, the potential growth opportunity, and the sense of pride you would feel if you were hired on with Penn National Gaming. The last thing the interviewer would want to hear is that their opportunity does not stand out or that this is 'just any job' to you.

Rachelle's Answer #1
"I chose to apply to Penn National Gaming because your industry reputation is the best of anyone in your market. Your online employee reviews are very positive as well. Through my research on Penn National Gaming I came across a common theme of respect and strong values which I greatly appreciate. I would be very proud to work here!"
Rachelle's Answer #2
"I feel that Penn National Gaming would nurture my desire for growth and prepare me for career advancement with the appropriate training."
4.
We have put a lot of time and effort into creating a great workplace culture at Penn National Gaming. How will you contribute to our positive team environment?
The interviewer wants to be sure that you will be a strong fit for the workplace culture at Penn National Gaming. Be prepared to give examples of the ways in which you will contribute, and fit in with, their positive team environment. You can learn more about the culture at Penn National Gaming by researching them online, taking note of the tone in their job postings, and reading the 'About Us' and 'News' sections on their website.

Rachelle's Answer #1
"After researching Penn National Gaming I believe that your workplace culture is best described as lighthearted, energetic, and supportive. These are my strongest personality traits so I do see a very strong alignment between your company culture and what I would bring here, if hired."
Rachelle's Answer #2
"I am a very positive person who is always willing to lend a hand, and go over and above the expectations on me. What I bring to the workplace will fit in really well with the culture at Penn National Gaming. I appreciate that you have such a positive team environment."
5.
Everybody we hire at Penn National Gaming should have strong customer service abilities. Give me 3 words that best describe your customer service style.
Whether you have worked directly in customer service, or not, the interviewer wants to be assured that your perspective on customer services aligns well with the values at Penn National Gaming. Be sure to research the organization's customer service attitude so that you can be prepared with answers that will resonate with the interviewer.

Rachelle's Answer #1
"Customer service is obviously at the center of your success at Penn National Gaming. I look forward to contributing to your success! I would describe my customer service style as attentive, patient, and enthusiastic."
Rachelle's Answer #2
"Additional words that could describe your customer service style:

- Empathetic
- Caring
- Concerned
- Patient
- Thorough
- Authentic"
6.
Since Penn National Gaming has an invested interest in the entertainment industry I would love to know - what do you do for entertainment on your off time?
It's definitely okay to add a personal touch to your interview if you are asked a question like this. Show the interviewer a bit about your personality. This is a great time to give a unique answer which will make you stand out from other candidates. A lot of people will answer by saying they like to hang out with family and friends. If YOU talk about that time you went parasailing - you'll definitely be delivering a more memorable interview!

Rachelle's Answer #1
"I love to work hard and play hard! This year I decided to try some new forms of entertainment. I have taken up mountain climbing as well as salsa dance lessons. These experiences have been an immense amount of fun and have taken me out of my comfort zone."
Rachelle's Answer #2
"I like to dabble in a variety of fun things such as cooking lessons, photography courses, and sip and paint nights. I think that it's important to experience a variety of entertainment types to get to know your personal likes and interests on a deeper level."
7.
We think it is important to have a streamlined hiring process. How have you found the hiring process at Penn National Gaming so far? Do you have any suggestions?
Great companies will always be looking for ways to streamline their hiring process and improve the candidate experience. You can be honest with the interviewer on your experience; however, keep your reply positive.

If you have found the process to be slow and frustrating, you could express that by saying "I have experienced faster candidate screening processes in the past but I am sure you are doing your best with the amount of applications you receive."

This would be a much better response than saying "Your process is very slow so I would work on fixing that."
Rachelle's Answer #1
"I have experienced faster candidate screening processes in the past but I am sure you are doing your best with the amount of applications you receive."
Rachelle's Answer #2
"I have found Penn National Gaming to be very professional throughout this process and have found the experience to be a positive one."
8.
We offer a multitude of career paths at Penn National Gaming. How would you like to see your career grow with us?
An easy way to become familiar with the growth avenues available at Penn National Gaming would be to search their online job board or Google for previous job openings. If there are any job postings that catch your eye, you should research what it would take to be qualified for the role. Display to the interviewer that you can see a long term fit with Penn National Gaming by expressing your interest in the potential growth.

Rachelle's Answer #1
"While researching Penn National Gaming I came across a job posting for a Corporate Events Manager. The position caught my eye immediately and I was excited to see that Penn National Gaming offers exciting roles on all levels. This is a position I would love to grow into over time."
Rachelle's Answer #2
"Ideally, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long term fit here."
9.
Why do you think that working for Penn National Gaming will be an improvement over your current situation? Why are you looking for a new job?
The interviewer wants to be assured that their position will be a long-term fit for you rather than just a band-aid, short term fix from your restlessness in your current job. Be careful to avoid speaking negatively about your current place of employment and focus on what Penn National Gaming will offer you, why you're excited about their organization, and how you see a long term with with them.

Rachelle's Answer #1
"I have been seeking a change within a company who puts their client experience first, treats their employees with a fair attitude and has a reputation that I can brag about. My current company has been good to me the past 3 years; however, with recent restructuring within management I no longer feel it's the most conducive environment for me. I am really excited about what I've seen from Penn National Gaming so far and think this would be a fantastic place to work."
Rachelle's Answer #2
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in business while giving me an opportunity to advance in my knowledge within the entertainment industry."
10.
Being the best in your industry is great but it also brings its own challenges. What do you foresee as the biggest challenge for you in this role with Penn National Gaming?
The interviewer would like to see that you are not just wearing rose-colored glasses, thinking this job will be perfect 100% of the time. They want to ensure that realistic expectations are set right away.

Talk to the interviewer about a challenge you think you may face in this role. Be sure to complete your answer by also discussing how you plan to overcome that challenge! A challenge could include learning a new industry, learning a new software program, being in a customer facing role again, etc.

Rachelle's Answer #1
"I believe the biggest challenge for me will be to learn your internal P.O.S system. From what I understand, it is a robust system. I do consider myself very tech savvy so I am confident that I will pick it up quickly."
Rachelle's Answer #2
"Because I am newer to your industry, I feel that the biggest challenge will be to learn the proper lingo and verbiage used here. I look forward to learning, though!"
11.
How do you like to be recognized for your accomplishments?
We all like to be recognized in some way for our accomplishments in the workplace. Share with the interviewer how you would like to be recognized for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?

Rachelle's Answer #1
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is to be given words of kindness and recognition. I am easily encouraged and the best reward for me is to know that my hard work is being noticed."
Rachelle's Answer #2
"I am a highly competitive person who is compensation driven. I like to be recognized for my accomplishments through monetary bonus' or contests where the stakes are high."
12.
What sources do you look to when you need to solve a complicated problem?
The interviewer wants to know that you are able to think outside the box, or even ask for help, when you are stuck on a complicated problem.

Maybe you look to a mentor or boss for advice. Perhaps you have handbooks, manuals and systems you turn to for help. Offer some relevant examples based on your industry. If you work in the medical field, you may turn to textbooks, online research, colleagues or even patient's history to find the right solution. If you work in customer service, you may ask the customer what they need in order to find the best way to solve the problem.

Show the interviewer that you are knowledgeable and equipped to handle these types of scenarios.

Rachelle's Answer #1
"When I am faced with a complicated problem, I will look to the resources that my current company has provided me. The answer is almost always in there. If it's more of a moral dilemma vs. a knowledge based dilemma, I will ask my supervisor for his thoughts and opinion since I value him as a mentor and expert in our industry."
Rachelle's Answer #2
"In order to solve a complex issue, I will reach out to a manager or mentor from a previous role to ask them how they've handled such issues in the past. I am always ready to dive back into our handbook, but these types of scenarios are often not covered there, which is why I really value a human, experiential approach. I know that there are so many folks in the industry who have so much to teach me and have probably already "been-there-done-that", so I love to utilize them as a resource."
13.
Penn National Gaming is looking for great problem solvers. When a major problem arises, what is your first reaction?
The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will greatly determine how you fit with their existing team.

Perhaps your computer crashes and you realize you may have just lost all of your hard work. Or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem solving, rather than reacting in an impulsive way when a problem occurs.

Rachelle's Answer #1
"When a major problem arises, my first instinct is to take a step back and absorb what just happened. I then go into "
Rachelle's Answer #2
"I have taught myself to become much calmer with my first reactions when problems arise. Now, I will step back and review my options for solving the problem rather than allow myself to become frustrated."
14.
Have you ever taken a role in a company that hasn't fit into your long-term career plans?
Most people have taken on a position that was not a fit for them in the end. It's best top openly discuss any positions that you have held that were not a fit. This will assist the interviewer in being able to properly place you within their organization. Be sure to end your answer on a positive note, discussing how you bounced back from the misstep.

Rachelle's Answer #1
"Yes, you will see that from March to May 2007 I held a role as a Business Development Representative with Company XYZ. This particular role was not what I was expecting and had little to do with management and more to do with cold calling onto C-suite level clients. This wasn't nurturing my plan to grow the management side of my career, so I resigned after just 2 months. Luckily I landed a wonderful job immediately after and grew with that company for the following 6 years."
Rachelle's Answer #2
"I have been fortunate to make very well-researched employment decisions so far in my career. I ask a lot of questions in my interviews and take the time to review all contracts before signing them."
15.
How do you get along with others at work?
The interviewer wants to gauge if you can maintain healthy relationships in the workplace. What are the dynamics of your working relationships? Think about what you enjoyed about some of your relationships with past coworkers. Good communication, sense of humor, and support are all great qualities that make co-worker relationships healthy.

Rachelle's Answer #1
"I get along great with my coworkers. I try to maintain a positive attitude and be supportive, whether I am offering to assist someone who is overwhelmed, or if I am taking time to listen to someone who is having a bad day."
Rachelle's Answer #2
"My previous managers have often commented on my ability to get along well with others in the workplace. I enjoy getting to know my colleagues, understanding what makes them tick, and what they value most inside and outside of the workplace."
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