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Parcelforce Worldwide Interview
Questions

30 Questions and Answers Written by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
In your opinion, what are the benefits of air freight?
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How to Answer
Talk to the interviewer about why you feel air fright is a good option. Keep your answer brief and positive. The interviewer wants to know that you see value in their services.

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Question 2 of 30
Do you have experience working with a customs brokerage firm?
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How to Answer
A customs brokerage firm is a beneficial connection for importers and exporters. Mainly, they can push goods through customs in a timely and efficient manner. Talk to the interviewer about any exposure you have had communicating with a customs brokerage firm.

Question 3 of 30
At Parcelforce Worldwide we take proper documentation very seriously. Do you consider yourself to posses strong attention to detail?
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How to Answer
Assure the interviewer that you see value in the details. Discuss how you ensure that you meet all the essential points in your day to day activity and documentation. You can also mention a previous colleague or supervisor who may have complimented you on these skills.

Question 4 of 30
In the air freight industry, many things are time sensitive. How would you handle a customer who did not receive their parcel on time?
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How to Answer
Customers will become quite agitated and upset when their packages are not received, delivered on time, or when they feel a bit overcharged. How do you handle an angry or dissatisfied customer?

Question 5 of 30
At Parcelforce Worldwide we have a strong reputation for making our customers happy. How do you ensure that your customers are always satisfied?
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How to Answer
Exceptional customer service is always valuable; however, it can be especially important for Parcelforce Worldwide, Ltd. since it is such a competitive industry. Assure the interviewer that you understand how vital excellent customer service is. Give an example of a time when you went over and above for a customer.

Questions 6 through 30
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