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Parcelforce Worldwide Interview
Questions

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
In your opinion, what are the benefits of air freight?
***Note: We do not have professional answers for this career***
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Top 30 Parcelforce Worldwide, Ltd. Interview Questions with Full Content
1.
In your opinion, what are the benefits of air freight?
Talk to the interviewer about why you feel air fright is a good option. Keep your answer brief and positive. The interviewer wants to know that you see value in their services.

Rachelle's Answer #1
"I feel that the biggest benefit of air freight is the fact that you can deliver any package to any place in the world, in record time. It is a huge benefit to business, the healthcare industry, and even personal needs."
Rachelle's Answer #2
"There are many benefits to air freight and, to me, one of the greatest benefits is that air freight allows for much smoother global trade."
2.
Do you have experience working with a customs brokerage firm?
A customs brokerage firm is a beneficial connection for importers and exporters. Mainly, they can push goods through customs in a timely and efficient manner. Talk to the interviewer about any exposure you have had communicating with a customs brokerage firm.

Rachelle's Answer #1
"I have communicated with customs brokerage firms many times in my current role, and I worked in a brokerage firm earlier in my career. I took, and passed, the US Customs Broker License Exam about three years ago."
Rachelle's Answer #2
"I have minimal experience working with a customs brokerage firm; however, I understand the importance of healthy relationships with brokerages. I have a strong service background and am confident that I can successfully manage these relationships if hired by Parcelforce Worldwide, Ltd.."
3.
At Parcelforce Worldwide we take proper documentation very seriously. Do you consider yourself to posses strong attention to detail?
Assure the interviewer that you see value in the details. Discuss how you ensure that you meet all the essential points in your day to day activity and documentation. You can also mention a previous colleague or supervisor who may have complimented you on these skills.

Rachelle's Answer #1
"I am a very detail driven person, and I fully understand the importance of accuracy in this line of work."
Rachelle's Answer #2
"My current supervisor often comments on my great knack for the small details. I am sure he will comment on that when you call him for a reference."
4.
In the air freight industry, many things are time sensitive. How would you handle a customer who did not receive their parcel on time?
Customers will become quite agitated and upset when their packages are not received, delivered on time, or when they feel a bit overcharged. How do you handle an angry or dissatisfied customer?

Rachelle's Answer #1
"I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. I would help them to feel heard and let them know that I will help them as much as I can."
Rachelle's Answer #2
"If a customer did not receive their parcel on time, I would follow the company protocol and procedures while also maintaining an empathetic tone to the customer."
5.
At Parcelforce Worldwide we have a strong reputation for making our customers happy. How do you ensure that your customers are always satisfied?
Exceptional customer service is always valuable; however, it can be especially important for Parcelforce Worldwide, Ltd. since it is such a competitive industry. Assure the interviewer that you understand how vital excellent customer service is. Give an example of a time when you went over and above for a customer.

Rachelle's Answer #1
"We had a customer who had a package arrive three days late. When she called in to complain, she was irate and very worked up. I was able to diffuse the situation by listening intently. I offered her a refund on her shipping costs and asked her what she would like from us in the future. Simply feeling understood, and heard, was important to her. That same customer called my manager the next day and complimented me on my service. It was a great feeling."
Rachelle's Answer #2
"I ensure that my customers are always satisfied by asking them if they are happy with my service, after every interaction. It can make a big difference when they feel that you truly care about their overall experience."
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