Workloads will increase and decrease as the market demands. How do you adapt to these changes?
Nordex SE Interview Questions
When have you had to adapt your workload due to increasing demand from your supervisors?
Workloads will increase and decrease as the market demands. How do you adapt to these changes?
"In my current position, my workload changes depending on the team and their needs. I can adapt to those needs quickly and effectively. Just last week I had two team members who were sick, and my workload increased significantly. I worked overtime and met my deadlines."
"My workload changes by the minute. I keep a to-do list every day and push unfinished items to the next. Then, the next day I come into 150 emails and have to completely re-prioritize yesterday's to-do leftovers with today's emergencies."
At Nordex SE we like to hire those who are natural leaders. When have you taken on a leadership task in the workplace without being asked?
Most companies want to know that they are hiring someone who can grow with their company, show initiative, and be an excellent example to others. Talk to the interviewer about a time, big or small, when you took the initiative to go above your regular duties and set an example of leadership for your co-workers.
"Last month when our supervisor was out unexpectedly we had a couple of temporary employees not show up for their assignment. We were short-handed, and volumes were high. I decided to step up for the team, like a leader would do, and offered to work a double shift so that last-minute overtime was not expected of my team members. I enjoy setting an example of teamwork while maintaining a positive mindset."
"I naturally take on a leader and mentor-ship type of role with my co-workers. In one instance, I had a new coworker who was having some troubles fitting in. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. I believe there are always opportunities for leadership - you have to keep your eyes open!"
Are you applying for any other jobs?
It always puts a little bit of fire under the hiring manager if the are aware that you are actively looking for a new position. Tell the interviewer about your search so far.
"I am keeping an eye out for viable positions. Although I am not in final stages with any other company, I am actively seeking a new position."
"I am actively seeking a new opportunity; however, will be choosy in my final decision. I am very excited about this opportunity with Nordex SE and look forward to next steps in the interview process."
At Nordex SE we offer a range of equipment and services. How familiar are you with our business?
It is essential that you research Nordex SE before you go into your interview so that you have a firm understanding of the range of equipment and services offered, as well as their business strategy.
You should have a strong idea of the company vision as well as their most recent wins. All of this information can be found on the Nordex SE website by reviewing their 'news' or 'about us' sections. Google search for any recent blog posts, press releases, etc.
"I have read up on Nordex SE quite extensively since being invited to interview with you. From my understanding, the bulk of your business comes from A, and B. I read the press release posted on your blog last month and see that you are opening a new location in XYZ. Congratulations on that growth! I am very excited to join an organization as successful and progressive as yours."
"I've had an eye on Nordex SE for quite some time and have worked for one of your competitors in the past. I am familiar with your product line and do know that your best selling equipment includes A, and B. Is there anything in particular that you would like to share with me about Nordex SE, today?"
At Nordex SE we put a lot of emphasis on product knowledge. List the equipment you have the most exposure to and strongest knowledge of.
Your equipment knowledge is listed on your resume, but the interviewer would like to see you go into further detail on your level of expertise. Be sure to highlight your knowledge with any equipment used at Nordex SE if you are privy to that information.
"Every piece of equipment that I have solid knowledge in is listed on my resume; however, I would say that my strongest skills are with A, B, and C. I understand that you use all of this equipment at Nordex SE as well. This is great news since it means that there will be little downtime in training me on the majority of your equipment and tools."
"I have had experience with a multitude of equipment. To ensure that I am focusing my answer on the equipment experience you are most interested in, could you share with me the strongest areas of interest when it comes to equipment knowledge?"
Tell me about a time you handled an incredibly difficult client. How did you come to a resolution with this person?
Remaining level-headed and staying professional is what the interviewer is looking for in your example. Give an example of how your excellent communication skills allowed you to handle a difficult client. If you haven’t had an experience with a problematic client, explain how you would handle the situation.
"In my current position I am faced with challenging clients on a daily basis. I seem to always come to a good resolution by using my gift of gab. I ask questions and actively listen. A recent example would be when a very unhappy customer called in, wanting to speak with the manager. Our manager was away, and I was the next best person for her to speak with. By listening and accepting responsibility for the company's actions, I was able to calm her down. We came to a solution that was great for everyone, and I was sure to follow up with her actively."
"I had a client call saying that we delivered a defective piece of merchandise valued at over $30k. Understandably, he was livid. He was threatening to not only stop doing business with us but also make sure no one else in his company or his contacts in the industry would give us the time of day. This was one of my best customers, previously, so it was a rough phone call. I immediately took responsibility and asked pointed questions to try to get to the root of what was defective about the item, and assured him over and over that we would make it right. I went into a conference room, bringing the COO and Director of Ops with me, and we all assured him how we valued his business and would be sure to make it right. Not only that, we would put steps in place to ensure this type of thing did not slip through QA again. Ultimately, we had a satisfied customer who went on to grow in business volume and praised how we remedied the situation."
What do you see as the most difficult task in being a manager?
Being in a management role is always a significant challenge. Share with the interviewer what you feel is the most challenging part of being a manager, and why. Also, discuss what you are currently doing to make this task less stressful in the future.
"As a manager, the most difficult task for me is to delegate the work evenly. You will always have team members who are absolute rockstars, then some who are a bit less enthusiastic or are lower producers. I have to remind myself to distribute the work and responsibilities evenly despite my natural inclination to give more work to the high performers. I am currently working with my underperforming team members to prepare them for a larger workload."
"Working with people and being responsible for business operations are two of my favorite things. It can be easy to get caught up in these important aspects and forget to carve out time regularly to develop - myself and my team. I have set reminders and triggers to help me stay focused on doing this in the background."
What kind of people do you enjoy working with?
Culture fit is a significant factor when looking for a new position. Talk to the interviewer about the types of personalities that you best work with. Be sure to remain positive and avoid using this as an opportunity to speak poorly of previous colleagues.
"I best enjoy working with individuals who are driven, positive, energetic, and take accountability for their work. I do have the ability to work with a large variety of individuals; however, these are the ideal traits I would see in future colleagues."
"I enjoy working with people who are driven to succeed, but not at the expense of others. I want to be around people who pick each other up and keep the team moving."
Do you have experience in corrective discipline and terminations?
Terminations and corrective discipline measures can be very difficult to do but, with experience, they do get more comfortable. Talk to the interviewer about the extent of your experience with terminations and discipline.
If you do have the experience: "I have been a part of individual terminations and group lay-offs throughout my career. I am comfortable with these types of tasks."
"I have been a part of individual terminations and group lay-offs throughout my career. I am comfortable with these types of tasks."
"If you do not have the experience: "I have not been in a position to perform terminations or hold corrective discipline meetings; however, I would be willing to perform these types of tasks with a small amount of training and research."
We have a few local competitors at Nordex SE. In your opinion, what makes us stand out from the rest?
It is essential that you research Nordex SE before your interview and be sure to learn about their business landscape. Who are their competitors? What are customers saying online? Check out some favorite review sites to get an idea of what the public is saying about Nordex SE vs. their local competitors. Keep your answer positive and complimentary.
"After researching Nordex SE online, I found that you stand out from the many ways that you give back to your community. On the Nordex SE website, as well as third-party review sites, people are talking about the charitable contributions and generosity coming from Nordex SE. This makes your company a big stand-out to me because I am serious about working for an organization that is aware of their social impact."
"In the electrical equipment industry, it is rare to have a fun and energetic vibe on social media. I think that Nordex SE stands out from the competition by being present on those platforms."
Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in the electrical equipment industry?
There are many ways that you can be a fit for a position, even though you do not come with direct industry experience. Think about the variety of skills that you have and how those can benefit another employer, despite the industry. These are your transferable skills, and they can include sales abilities, customer service experience, and software capabilities.
"Although my background is not in your precise industry, I have worked with many clients who have been in your industry. I bring excellent transferable skills that qualify me for this position. These skills include my advanced abilities in Excel, my outstanding cold-calling abilities as well as my proven background in team leadership."
"I bring a lot of transferable skills to this position and industry. My talents and skills revolve around helping people and making companies profitable. Customer service, problem-solving, and analytical skills can cross any industry, and I am a pro at all three."
Tell me about a project you completed recently that was ahead of schedule.
Is it essential for you to meet and exceed work-related deadlines? Assure the interviewer that you can remain focused on a project and accomplish your goals ahead of schedule.
"In my current position I am expected to cold call 100 customers per week. Most of our associates will break this down into 20 per day, five days per week. What has attributed greatly to my success in this role is that I call 50 customers each day for the first two days and then have time to make additional calls throughout the week. This generally equals a 25% surplus of cold calls to my portfolio. I am always ahead of target by going over and above that cold calling schedule."
"The majority of my projects are completed ahead of schedule. I believe that my clients deserve the best of me and I will work overtime when I can to deliver faster than expected."
Outside of work, what type of creative activities do you like to pursue?
A genuinely creative minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.
"Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."
"I love to explore my creative side. I practice photography for fun and dabble in the arts. As an avid reader, I also explore writing. Cooking is also an art for me, and I try to incorporate creativity into the fun meals I prepare for family and friends."
How would you describe your written communication skills?
Being a clear communicator, in written form, is a crucial skill to master. Have you taken any courses in communication and writing? Are you confident in your written communication skills? Talk to the interviewer about your written communication abilities and support your answer with a brief example or story.
"I would describe my written communication skills as very strong and would rate myself as a 9/10. I have always had a penchant for writing and have taken university courses related to communication, writing, and journalism."
"My written communication skills are solid. I often utilize written communications as a follow up to verbal communications. They provide a great resource for associates to go back to and reference, plus might answer any questions that come up along the way."
At Nordex SE our equipment standards are highly regulated. Do you consider yourself meticulous and detail-oriented?
Equipment standards should be high so be sure to address with the interviewer how important the small details are to you. The interviewer would like to be assured that you have a keen interest in the details. Give an example of a time when your attention to detail saved the company from an expensive error or a safety issue.
"After researching Nordex SE I could see that your organization has a keen eye for the details. I, too, am a detail-oriented person. Two months ago, during our quarterly audit, I noticed a couple of discrepancies that ended up saving my company $45,000. My supervisor was very thankful for my keen eye and ended up making me the inventory lead for future audits."
"I do consider myself meticulous and detail-oriented. In this industry, attention to detail is a matter of safety. Also, mistakes are expensive. In my last performance review, my supervisor commended my efforts when it comes to precision in my work."
We put the safety of our employees first at Nordex SE which includes extensive safety training for our new hires. Walk me through your current safety training and safety related education.
The electrical equipment industry is vast. What area do you consider your specialty and why will your specialty help us at Nordex SE?
We have a variety of career paths available at Nordex SE. What kind of growth would you like to see here?
Do you have any post-secondary education directly related to what we do here at Nordex SE?
At Nordex SE we strive to be the best in our industry. What do you think we could improve on?
Tell me about a time when you had to analyze information and make a recommendation.
Have you progressed in your career as you have expected?
Why are you the best candidate for us?
How did your job change over the years you worked there?
How many days were you absent from work last year?
Have you ever been advised by a fellow employee or supervisor to lie about a situation? How did you handle this ethical dilemma?
What is your personal mission statement?
When change occurs in the workplace, it can create new problems. Do you see these as an inconvenience or as opportunities to learn?
Is compensation the most important factor for you when taking a new job?
What are your salary expectations?
Tell me about one of the most rewarding experiences you had working on a team.
If you were the successful candidate, how much notice would you require to give your current employer?
What is your greatest weakness?