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NetCracker Technology Corporation Interview
Questions

28 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 28

How have you handled obstacles that you've faced during information gathering processes in your time as a technical writer?

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NetCracker Technology Corporation Interview Questions

  1. 1.

    How have you handled obstacles that you've faced during information gathering processes in your time as a technical writer?

      To successfully document and write about software products, information gathering from subject matter experts will be a key part of your process if hired for this role at NetCracker Technology. As you have likely experienced during your career, the information gathering process can be one of the most painstaking processes within the life of a project. For this question, your interviewer is looking to hear what obstacles you have faced in this situation in the past and how you handled those situations. This will give them insight on how you will work as part of a larger team in handling these perceived obstacles if hired for this position.

      Ryan's Answer #1

      "Because the information gathering phase is a vital step in my finished projects, I take the time to meet as many credible sources as possible. This includes design engineers, automation engineers, product designers and many other folks and the biggest hiccup that I usually come across is coordinating time with folks that have busy schedules. To help minimize the total time frame for info gathering, I am very direct in my communications to key leaders that I want to meet with to finish a project and my directness is always taken well. Like any obstacle we face in our work, I find that being upfront and direct is the best manner for handling them."

      Ryan's Answer #2

      "I'd say that one of the more common obstacles that I have faced in my current role as a technical writer is a lack of expectations from the experts that I consult with through the process. To better this over time, I have created a set of general expectations that I provide to people ahead of our meetings that help them prepare information ahead of time. This approach not only helps me get more relevant information up front, but also helps speed the information process up significantly."

  2. 2.

    What SDLC models are you familiar in working with?

      As a software engineer, you are very familiar with the software development life cycle. For this question, your interviewer is looking to hear what models you have worked on in the past. While there isn't necessarily a right or wrong answer to this question, try to show your flexibility to working with different SDLC models by bringing up your past experiences. Then, show you have knowledge of different models like the waterfall model or agile model. It is also a good idea to use this question as an opportunity for you to learn more about NetCracker Technology by asking your interviewer which model they work off of.

      Ryan's Answer #1

      "During my training in software engineering and in my early career, the waterfall model was the standard. In this model, each phase of the development process happens in a set order and projects using this model are easily managed. But over time, as the development projects that I have led have become more complicated and intricate, I have implemented the spiral model. This model has allowed the ability of end users to give feedback early on and often during development and helps to build a more customized product to our customers."

      Ryan's Answer #2

      "In my current position with XYZ Company, my department utilizes the agile model in development life cycle. Since our products are so tailored to the needs of our customers, we get a working product very early on in the process and then I work hand in hand with customers to fine tune the software moving forward. It is a very effective model that has built a great reputation for our software among customers. I also have familiarity working with the iterative model and it has similar advantages to the agile model. If I were hired here at NetCracker Technology, can you expand on what models you use here in your software development life cycle?"

  3. 3.

    Our implementation consultants here at NetCracker Technology often face conflicts with our customers while onsite during implementations. What interpersonal skills do you use to handle conflicts with clients?

      In the software implementation process for large customers of NetCracker Technology, you will be working with top level managers and key decision makers onsite and more often than not, issues can arise. In your role as the implementation consultant, these issues come directly to you and your interviewer will be looking to hear how you will handle these issues to maintain both a great relationship with the customer and honor to the NetCracker Technology. In your answer, focus on finding solutions to issues that benefit both parties and talk about the important communication skills that you possess that will make this possible in any situation that you may face.

      Ryan's Answer #1

      "Any time that I face a conflict in the workplace, I maintain my own personal composure by not taking things personally and keeping a smile on my face. After setting myself, I look to gain insight into the potential conflict by using my reflective listening skills and then problem solve from there. In this role, I would listen to the needs of the client and be empathetic in my approach with them. My ability to creatively problem solve would take over from there to help find a solution for the client."

      Ryan's Answer #2

      "The biggest skill that I would bring to the team here at NetCracker Technology as a consultant to clients would be my ability to express mutual respect to all that I work with. As an organization, NetCracker Technology has their own goals that I will be vital in helping to achieve. Your clients also have their own goals that can offer different greatly from yours. A sense of mutual respect allows me to put myself in the shoes of all involved and that really helps me find solutions that work for everyone."

  4. 4.

    What data cleaning methods are you familiar with and comfortable using if hired for this role at NetCracker Technology?

      To improve data quality and increase overall productivity of a system, NetCracker Technology relies on their data analysts to use data cleansing methods to ensure quality data exists in their software. Be open and honest with the ways that you've helped ensure quality and accurate data in the systems that you've worked with while also showing that you have an open mind to learning and utilizing more methods if hired for this position.

      Ryan's Answer #1

      "In my current work, I use a very methodical fashion in cleaning data for finished systems. My first step is to remove duplicate and irrelevant observations within the data. Then I scan the data to remove extra spaces, convert numbers stored as text into numbers and remove duplicate data. These steps help ensure clean and accurate data and I never overlook them. If hired for this position, what methods does the current data analyst team her at NetCracker Technology utilize?"

      Ryan's Answer #2

      "I am familiar with many methods used in the cleansing of data. The initial monitoring of errors within a system is very important to identifying where errors occur and give insight into how to fix corrupt data. I have utilized the tools within Domo software to validate data accuracy and scrub for duplicate data in my processes as well. Being very proficient in data analysis, I'm very open to learning new methods as well if hired for this position."

  5. 5.

    Talk about a data integration project where you encountered an issue with completing tasks due to the negligence of others. How did you handle this issue to ensure solid completion of the project?

      Because NetCracker Technology operates in a team based atmosphere, this question is allowing your interviewer to gain insight into how you will work as part of a larger team. Large data integration projects at NetCracker Technology will require you to work with many people, so use a prior experience where you took the bull by the horns with others to ensure successful completion of a project. Make sure to clearly outline the situation and what you had to do to overcome it to produce a positive outcome.

      Ryan's Answer #1

      "Last year, I was working on a data consolidation project for a roll out of a new software program we were developing. Because the project was working with several of our existing systems, I was coordinating with several different engineers from our staff that were experts on their respective systems. As the project was going along smoothly from the start, I wasn't getting a response from one of our engineers that had key information for me to move forward. With fully understanding that people are very busy in their day to day duties, I gave him three additional days to respond with no success. Once I didn't receive a response, I went directly to his office to speak directly to him. He immediately apologized for his delay and we spoke at great length about the information that I needed to move forward. I'm glad I took this direct approach in this situation and would never hesitate to do this moving forward in a tactful manner."

      Ryan's Answer #2

      "On a project a couple of years ago, I was interfered with by an outside department that was trying to interject their own unrelated tasks into the project. My first response was to have a frank conversation with the manager of the department, but he was still insistent that I move forward with his proposes changes that weren't outline in the project. Because of his insistence, I had to approach my manager about the requests and it was determined that we would not move forward with the requests of that department. Unfortunately, the end conversation had to be held with leaders from top level management with my organization. I certainly didn't want that situation, but it was called for to ensure that standards of the project."

  6. 6.

    If hired for this position here at NetCracker Technology, would you be comfortable handling overall project manager responsibilities for new software development?

      As a skilled software engineer, you have all of the necessary tools in your bag to be a successful engineer at NetCracker Technology. This question is allowing your interviewer to get a better sense of your project management skills and people skills if you were to join the team at NetCracker Technology. In your answer, talk about your ability to estimate the time and cost of a project, the staffing needed and the overall scope of planning for a particular project. If you have direct experience in being the lead on a large development project, be sure to discuss that experience with your interviewer.

      Ryan's Answer #1

      "Looking to join the team here at NetCracker Technology directly out of college, I feel very confident in my abilities to manage the entire scope of a new development project. I have leadership experience as my campus' president of the software engineering club. In that role, I developed skills that would help me utilize staff and resources in the best way possible. During my internship, I was exposed to the planning stages of new projects and I have a very good feel of estimating the budget and length of time needed to have a fully functional system."

      Ryan's Answer #2

      "I would absolutely be comfortable if tasked with project manager duties here at NetCracker Technology. In my last two roles, I have led successful projects that started with great planning and budgeting process and went through to completion with great people and processes in place under my leadership. While it's not a regular duty for me in my current role, I always welcome leadership duties."

  7. 7.

    What do you feel is one of the top issues that is faced by data engineers today?

      Being in the midst of the greatest technological revolution in the history of man, data engineers face many difficult issues in the work that they perform on a daily basis. While there are many directions that you can go with this question, be sure to focus your answer on something that you can speak passionately about. If you can research a common issue in the industry that NetCracker Technology works in, you may likely score some bonus points with your interviewer.

      Ryan's Answer #1

      "Over the past couple of years, I've come to realize that one of the largest issues we face as data engineers is the large amounts of data that are needed to store and then draw information from. Here at NetCracker Technology, I can only imagine how big of an issue that is in the healthcare industry. I have a lot of experience with cloud based data storage and also server based storage."

      Ryan's Answer #2

      "In my recent experiences, continuous, real-time integration is an issue that we will face each and every day moving forward. The need for fast paced information is certainly to blame for this. To stay on top of the continuous integration landscape, I am happy to hear that new and improved systems are being created to stay more real-time and up to the minute. Here at NetCracker Technology and working in the financial industry, how have you seen this need for real-time data impact your products?"

  8. 8.

    The software we develop here at NetCracker Technology requires you to have working knowledge of both privileges and roles within Oracle. Can you talk about your knowledge and experience of both within Oracle?

      On the development end of software, your role at NetCracker Technology will require you to have knowledge of the differences between user privilege and role. Your role will put you working with end users on the two roles and explaining your knowledge of the two will be important to your interviewer. Give a basic understanding that privilege relates to the right to execute SQL statements and another user's objects as defined by Oracle. Then talk about roles being created by administrators to grant privileges to their users.

      Ryan's Answer #1

      "In my current role, I have great working knowledge of both role and privilege within Oracle as I work with the system administrators of our end users very closely. I work with them on using the grant and revoke commands to define the roles or their users and grant permissions within their system. To do this, I have to gain strong knowledge on the different people that are allowed access to the system and what they will be doing with their access."

      Ryan's Answer #2

      "As you can see from my resume, it has been a few years since I've worked directly with Oracle but I do have great working knowledge of the system. To best explain my knowledge, privileges control the ability to run SQL statements with the database and my role has been to outline those privileges for our end users. Then, roles group together different privileges for each end user. In my past work, I'm most familiar with creating the different roles within the system and then working with key decision makes with our end users to grant the privileges to the roles we defined."

  9. 9.

    In a technical support role here at NetCracker Technology, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

      While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

      Ryan's Answer #1

      "To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."

      Ryan's Answer #2

      "If hired for this role here at NetCracker Technology, you'll quickly find that my mantra in working with customers is speed with a smile. To do this, I need to be resourceful in providing them with an answer or triaging them to the correct person. I need to be knowledgeable in our product base to give them answers with confidence. And last, but not least, I need to be positive in all interactions with them."

  10. 10.

    Would you say that you are a goal oriented on the job? What would I be able to do as your manager to help you achieve your goals if hired here at NetCracker Technology?

      At the heart of this question lies your interviewers desire to see what motivates you as a potential employee at NetCracker Technology. Make it clear to your interviewer that you certainly are motivated by on the job goals and do this by using an example of a time where you were motivated by and achieved a goal. Then, think deeply about the type of manager that you like to work for in terms of goal setting and helping our achieve your goals. Let your interviewer know what type of management styles you appreciate the most while being open to any style.

      Ryan's Answer #1

      "I would definitely say that I am goal oriented on the job in wanting to contribute any way that I can to the overall benefit of the organization. In my current organization, our leadership focuses on overall sales numbers at the end of the year. To help achieve these goals, our department creates our own goals to help achieve the sales numbers needed to succeed. Last year, one of those goals was to be as creative as possible in our user experience design processes. With the launch of an exciting new app midyear, sales numbers skyrocketed and our department was instrumental in that. For me, it was important that we determined our goals as a team with the final stamp of approval from our manager. While this style of management really helped motivate me, I can thrive under any management style as long as expectations and goals for my work are clearly set."

      Ryan's Answer #2

      "For me, my day to day work is much more meaningful when I have goals to work for. In my current role, we have set timelines for our projects and this helps lay the framework for our goals. If hired for this position, my expectations of you as my manager would be to have goals clearly defined and a supportive atmosphere to be provided to work within."

  11. 11.

    How would you handle a situation where a colleague was being very difficult to work with?

      In the team based atmosphere at NetCracker Technology, departments with different skills and backgrounds can often see things from different points of view and these situations can cause some internal conflict between coworkers. With this question, your interviewer is looking to hear how you handle situations where you are working with someone that can be seen as difficult. To give them the sense that you are able to work through conflict in a professional and sensible manner, try to talk through how you handled a conflict at work previously in the past and highlight the interpersonal skills that you used to help make it a positive situation.

      Ryan's Answer #1

      "In all honesty, any great work atmosphere that I've been a part of in the past has involved conflict between colleagues. In situations I have witnessed, conflict has stemmed from very open-minded people giving their two cents in particular situations and two people not seeing eye to eye. This happened recently to me in the planning phases of a new project. On of our UX Designers and I had a disagreement on the final layout of a new software roll out we were planning. It worked best for both of us to talk about our ideas and list the pro's and con's for our ideas. I kept an open mind to learn from her point of view and she did the same to me on my end. This led us to come up with a great compromise in the end."

      Ryan's Answer #2

      "Last year, we had a new engineer join our team that was hired on from his internship with us. From his first day, he made it very evident that he would only handle certain tasks within our team and only work on certain projects. As his mentor to help get him up and running, I sat him down and discussed the expectations of each of our engineers as part of our larger team. I explained to him that our approach was not to pigeonhole ourselves into smaller tasks, but rather be well rounded engineers that could handle any project and be able to cover for each other if needed. He really appreciated this approach when I explained the benefits for his long term career goals with this approach. This example shows my approach to being very direct with people that I have a conflict with in the workplace and doing so in a very professional and educational manner."

  12. 12.

    Do you consider yourself stronger in C++, C#, Java, or Python?

      Before your interview, do some research to understand what tech stack NetCracker Technology uses so you can best prepare and highlight your expertise. If you aren't as strong in one of the skills you feel is necessary, be sure to explain how you've used it and how you are growing your knowledge to become better. Be sure to be honest in your answer, as the company will likely test your strengths.

      Ryan's Answer #1

      "In my last company, we had a bit of an outdated tech stack and used C# and .NET. I found myself fully immersed in those technologies, but had a strong desire to learn more and become more familiar with modern technologies and how I can apply that in my career. That's what has me so interested in this role. Over the last year, I've taken courses in Java and C++, which I noticed you prefer. I've become proficient in the skills and in side projects, applied my increasingly strong knowledge. I'm probably strongest professionally in C# as that has been where my experience lies, but my passion and dedication is on the Java and C++ side, as I feel that's the more modern alternative. I'm excited about the possibility of applying that knowledge in a role at NetCracker Technology."

      Ryan's Answer #2

      "I am motivated and excited about this new opportunity because it will challenge me to grow in my (X) skills. I love soccer and enjoy spending time with my teammates. I am interested in continuing my education by studying (Y) to further my career."

  13. 13.

    Tell me about your problem-solving skills. Do you enjoy analyzing and solving complex problems?

      Software developers spend a great deal of time debugging programs. It is essential for NetCracker Technology to have someone experienced in quickly identifying problems and responsive in providing solutions. The interviewer would also like to gauge how you work with internal and external customers when problem-solving.

      Ryan's Answer #1

      "In my last development position, I was responsible for front-line communications with end users. Third tier helpdesk staff would contact me with software bugs, and I was able to quickly and professionally respond to problems. I was able to reduce the bug backlog by 70%."

      Ryan's Answer #2

      "If you did not have a good relationship with your previous boss: "I have had healthier relationships in the past with previous employers, but we did the best that we could. Our communication styles were very different which made it challenging at times."

  14. 14.

    Do you have experience working with different CASE tools? If so, what do you have experience with?

      The world of software engineering has greatly benefited from advancements in computer aided software engineering tools. Because NetCracker Technology is at the forefront of the industry, your interviewer will be looking to hear which tools you have experience with. Make sure not to concern yourself with providing a correct answer here, but rather focus on your flexibility to learn new aides when needed while explaining what you have experience with.

      Ryan's Answer #1

      "In my current role, I regularly utilize both diagramming and web development tools. The diagram tools assist our software projects by outlining the system data and components in a graphical form for us and this saves us a great amount of time while also being very reliable. The web development tools greatly help me visualize site changes that I am making because I don't have a deep background in web development. If hired for this position, I'd look forward to learning other CASE tools for prototyping, quality assurance and maintenance."

      Ryan's Answer #2

      "During my career and in my experience with CASE tools, most of my experience is in the lower CASE elements that focus on coding and testing the software after initial development. CASE tools have certainly made life as a software engineer more efficient and effective and I'd look forward to learn any new CASE tools if hired for this position here at NetCracker Technology."

  15. 15.

    Tell me about your greatest work related accomplishment.

      Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. It is okay to brag a little bit when answering this question. Show that you are proud of yourself and your career accomplishments!

      Ryan's Answer #1

      "The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. I was top of my class, and working full time. This accomplishment showed me that I could dedicate myself to my career, and reach the goals that I set for myself. It felt great to accomplish so much and be recognized for my dedication."

      Ryan's Answer #2

      "My greatest work-related accomplishment was the management promotion I received at Company X after just one year. I worked very hard for that promotion and was so happy when my work and dedication was rewarded. It kick-started my career."

  16. 16.

    Talk about your previous user interface design experience in detail. Why do you feel that this experience will translate well to this role with NetCracker Technology?

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  17. 17.

    If you were asked to review a colleague's code that they had written, what key things would you look for?

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  18. 18.

    What publication tools do you have experience working on during your time as a technical writer?

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  19. 19.

    What software analysis and design tools do you have familiarity working with?

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  20. 20.

    As a consultant with NetCracker Technology, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?

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  21. 21.

    As the onsite consultant for our clients here at NetCracker Technology, you may be privy to confidential information or data. How can we ensure that you will hold client data security in the highest confidence?

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  22. 22.

    Give an example of a time that you used a universal design practice in your work as a UI or UX designer. Why was it important to do this?

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  23. 23.

    What do you feel are the primary features and benefits of the Java programming language?

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  24. 24.

    Can you describe the software development lifecycle?

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  25. 25.

    How do you measure the success of a data integration project?

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  26. 26.

    What do you know about our products and how do you think you'll be able to handle a support role surrounding them?

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  27. 27.

    At NetCracker Technology, we rely on a full team effort to deliver top quality products to our customers. Tell me about a time that you worked well as part of a team. Are you comfortable in a similar role here?

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  28. 28.

    In SQL, how do you explain the differences between clustered and non-clustered indexes? Can you name a time that you used each?

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