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National Bank of Egypt Interview
Questions

27 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 27

The clients of a financial firm like National Bank of Egypt can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

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National Bank of Egypt Interview Questions

  1. 1.

    The clients of a financial firm like National Bank of Egypt can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

      Whether due to a large amount of money lost on the market or a client feels they were ill-advised by an Advisor, your job as a Client Services Representative will at some point or another deal with a very angry client. For this answer, your interviewer will be looking to hear that you do what is necessary to stay calm and stay focused on finding a resolution. If possible, use a specific example of a time you had to do exactly this and explain how effective communication was critical in making the situation right for the client.

      Ryan's Answer #1

      "As you can see from my resume, I've spent the last three years in customer service relations for a large insurance company. As you can imagine, a large majority of my customer interactions were with upset customers. I've been called names that I can't repeat here in this interview and my key to working through these situations was to remain calm and not take things personally. Like the financial world, the insurance business is a very life altering experience and a loss or damage to an item is very stressful. I tried to put myself in the customers shoes, see things from their perspective and do my best to ease their situation. In this role with National Bank of Egypt, these same skills would be vital for me to find solutions or the right person to talk to if needed."

      Ryan's Answer #2

      "First and foremost, an active listening approach is the first step to lowering the tension from an angry customer. A couple of months ago, we had a very angry customer come onsite to complain about a defective product that cut his hand pretty badly. The customer came onsite to complain even before receiving emergency care, which was apparent that he needed. First, I let him release his anger and it was not a pretty sight. Then I calmly repeated back what he had said and then explained what our policy allowed me to do at that time. Looking back, my sincere approach and calm demeanor helped calm him down and later that day, my manager had a formal complaint sent to the manufacturer and we were assured that they'd be in contact with the customer."

  2. 2.

    What is the greatest challenge you have faced in your career so far? How did you overcome it?

      Consider sharing a professional challenge or a situation you overcame in school. National Bank of Egypt wants to hear about the situation and the action you took. Interviewers also want to hear about results. Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.

      Ryan's Answer #1

      "When I was working for my last company, we had a drastic shift in leadership that required the organization to adapt quickly to new ways of doing things. This required me to tap into my ability to lead change management for my work and my team. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were being met on time and the transition to new processes was being handled with the utmost professionalism not to impact the level of service our clients received. It was a great learning experience for me and the entire organization."

      Ryan's Answer #2

      "The greatest challenge I have faced in my career was the culture of nepotism in my previous position. It is very challenging to overcome morality based difficulties in the workplace while maintaining a positive attitude and keeping motivated. I overcame these feelings by getting to know my co-workers on a more personal level. Making strong connections with others, who were facing the same difficulties as I was, was very helpful."

  3. 3.

    Do you have any experience working with banking teller software?

      While having direct experience in a bank setting working with related software is great in helping minimize training time when you would start on a job, it is not necessarily a requirement for the job. Banking software programs often resemble other accounting type software as well. What your interviewer will be looking to hear in the answer to this question is that you have familiarity in working with a few different types of software programs and have the flexibility to learn and thrive new systems. Talk in details about the types of programs you have mastered in your career and make sure that your interviewer walks away from your interview knowing that you will be able to master their system in short order.

      Ryan's Answer #1

      "While I don't have direct experience utilizing Teller software, I am confident that I can quickly and efficiently learn your system if hired for this role with National Bank of Egypt. In my current role, I've mastered two different CRM software systems. In my role, I entered new customer information and maintained the systems with any changes needed over time. As well, I became very proficient at providing up to the minute, customized reporting to leaders that would request it."

      Ryan's Answer #2

      "Throughout my time with my current financial institution, I have worked proficiently with the Oracle FLEXCUBE program and MX for Banking software. With each program, I was able to learn and master the programs quickly. Right now, I serve as the trainer that works with new tellers for three of our branches. During the training sessions, I spend up to four hours with our new hires to help them learn the systems."

  4. 4.

    What is one way that you would help provide great customer service in our branch here at National Bank of Egypt?

      As a Teller with National Bank of Egypt, you have the possibility of having the most interactions with clients on a regular basis than just about any other person within the branch. And due to the face to face nature of this role, the importance of the impressions that you will make on clients is essential to the success of National Bank of Egypt. For this question, tell your interview one unique trait or skill that you will bring to the lobby of National Bank of Egypt when it comes to customer service. If possible, give an example of a time that you used this with success.

      Ryan's Answer #1

      "If you were to ask any of my current or past coworkers what my best skill in the workplace would be, I would guarantee that most would say it is my ability to keep a smile on my face at all times. I am a person that focuses on the positive things in each moment and that attitude really reflects well on others that I work closely with and the customers that I serve. Even when I have a bad moment or even a bad day, I still don't let that bring me down to the point that it impacts my work."

      Ryan's Answer #2

      "I would say that using my communication skills to personalize my service to each customer would be extremely beneficial to the role here at National Bank of Egypt. A couple of weeks ago in my current role, I could tell a customer just wasn't having a good day by the look on their face and the sad tone of their voice. I was assisting them, I simply asked them how their day was going. The lady slowly looked up at me while a tear rolled down her cheek and told me that she had just had her dog put down that morning. I gave her my deepest sympathies and talked about my childhood dog growing up that my parents had just had put down months earlier. We shared a few funny memories of my dog and when her transaction was finished, she thanked me immensely for sharing the conversation with her. I think that my approach to communication with my customers helps brighten their day and I'd look forward to bringing that same style here."

  5. 5.

    Where do you see yourself in five years?

      If you are a recent college graduate or starting a new career, you may or may not know where you'd like to be in five years. National Bank of Egypt wants to see that you think about the future and are actively working towards your goals. Better yet, they want to know how working for them will help you accomplish your goals! Share how this job will help you get one step closer to achieving your goals.

      Ryan's Answer #1

      "I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program. I am excited to start out in ABC position because I am confident that it will help me achieve my goal and broaden my skill set."

      Ryan's Answer #2

      "Being in a leadership role is important to me, so I plan to be working in a management based position at National Bank of Egypt in the future. I will achieve this through continued education and leadership training while also proving my value to you through my everyday work ethic."

  6. 6.

    Do you have any experience in handling and working with large amounts of money?

      This role as a Teller with National Bank of Egypt will at times put you in charge of handling and accounting for large sums of money. While your interviewer can likely assume any experience you have based on your resume, they'll be looking to hear directly from you what experience you do have in doing this. While you talk openly and honestly about your experience, or even lack thereof, make sure to talk about the importance of accuracy and security surrounding the handling of large amounts of cash. Your interviewer will be looking to hear that you take both of these points very seriously if you are hired for this role.

      Ryan's Answer #1

      "As you can see from my resume, my retail experience heavily involved running a till in a very large department store for six to eight hour shifts. At the beginning of each shift, I was responsible to counting my starting till to verify the amount matched our standard for starting tills. Then, at the end of each shift, I had to tally all cash and checks in my drawer and balance against my receipt log for the shift. Especially around the holidays, I was often handling drawers with over $10,000 cash in them at the end of my shift. From the start of that job, I was trained on and have always prioritized being very safe with my cash register, never leaving it unlocked and unattended. As well, the skills that I learned in tallying my drawer quickly at the end of each shift would be very beneficial in this role for me."

      Ryan's Answer #2

      "In my current role with XYZ Bank, my workdays are spent at a very busy metro area branch where I am running on my feet all day long. I take a lot of large business deposits on a daily basis and follow all organizational policies on counting and depositing cash into accounts for business clients. Some days these deposits are very large. Over time, I've become very proficient at counting cash and using our Accubanker money counting machine. I follow very strict policies on the safe and secure handling of cash and while sometimes those policies can make processes take a bit longer, I fully understand and agree with their purpose."

  7. 7.

    What do you want to accomplish at National Bank of Egypt?

      Set some goals so that you can share how this position at National Bank of Egypt will help you to achieve them and how you will add value to National Bank of Egypt along the way.

      Ryan's Answer #1

      "First and foremost, I want to deliver top quality service to customers of National Bank of Egypt and perform my responsibilities with best in class service. I want to work at National Bank of Egypt because I want to become a financial advisor. Starting out as a professional banker will give me valuable experience resolving client account issues and providing financial assistance, from investments to savings and travel advice."

      Ryan's Answer #2

      "My primary goal is to achieve a leadership position within the banking industry. To do this, I will continue my related education and take any training opportunities that come my way."

  8. 8.

    How do you respond to problems that require a quick solution?

      You may experience a variety of issues related to customers or technical issues while working in the banking industry. Give an example that demonstrates your confidence and your strength as a decision maker and a problem-solver.

      Ryan's Answer #1

      "I can think quickly and can do mental math, problem-solve, and mention other products and services to offer the customers. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I feel secure in my ability to think and act quickly while I'm working in ABC position for National Bank of Egypt."

      Ryan's Answer #2

      "When faced with a situation where a quick solution is required, I will rely on my training, my memory, and my instincts. I am confident in my ability to find a solution to last minute, or unexpected, problems."

  9. 9.

    Give an example of a prior job duty you held that required serious organizational skills. What did you learn from that experience that you'll be able to bring the team here at National Bank of Egypt?

      The daily life of a Teller at National Bank of Egypt will require you to multi-task and handle many different duties within the day. You'll need the ability to move from task to task quickly and proficiently and your interviewer knows that the best way to do that is through solid organizational skills. To prove to your interviewer that you will be flexible and able to handle all of the given tasks in a workday, talk about a previous job that required these exact skills. In your answer, try to highlight all of the duties you were required to handle and explain the little things that you did that helped keep you organized and on track while working through each task.

      Ryan's Answer #1

      "In my current role as a Customer Service Associate with ABC Sales, I am really the jack of all trades around our office. My duties include being the first line on phone contact for any incoming phone calls to our office, being the first face a customer sees when they walk in the door and managing our general email inbox. During our busier times of the year, I can be flooded with customers on all three channels. To stay on track and focused with each customer, I prioritize the in-person customers first and foremost and then handle incoming phone calls when they arrive. When able to, I triage email inquiries as needed. At times, I utilize a notebook and my Outlook tasks list to jot down notes if I need to put something off for a more urgent matter to ensure that I don't forget it moving forward. Similar to what I'm doing now, I think the hustle and bustle of the bank lobby would require this same ability to jump from task to task with ease and I'm confident in my ability to do so."

      Ryan's Answer #2

      "Growing up, I ways taught at an early age that tidiness is the key to staying organized and I will say that I'm kind of a neat freak when it comes to maintaining my work area. In my current job, my duties often put many tools and huge amounts of paperwork in my work space and it can become easily cluttered throughout the day. By taking little moments here an there to file and put things away, I'm able to avoid the hassles that come with not being able to find something necessary to handle the next duty at my fingertips. If hired here at National Bank of Egypt, I think this skill would be essential in helping me work with each customer in an accurate and efficient manner throughout each day."

  10. 10.

    What is your experience in managing an overall performance appraisal process for your staff?

      While your interviewer can see that you have employee management in your experience from your resume, this question is allowing you to really get into detail about what experiences you have in working through a performance appraisal process with your staff in the past. While being open and honest in your experiences, try to highlight your ability to use fair judgement in writing performance appraisals and highlight any technologies that you've used to help manage the performance of your team. As well, don't hesitate to discuss any of the difficult conversations you've had in the past with your staff as National Bank of Egypt will look to you to be an effective part of this process as their next Branch Manager.

      Ryan's Answer #1

      "In my current role, I manage a team of 13 employees and our policy is to conduct appraisals near a staff member's hire anniversary. I'm a firm believer that writing an appraisal takes preparation throughout the year by documenting performance. When it comes time to writing the appraisal, we use an online performance management system that makes organizing details within the appraisal really nice. I always block time on my calendar to take the time needed to focus on putting detail to paper and don't rush through it because feedback is so important to improving the performance of my entire team."

      Ryan's Answer #2

      "As you can see from my resume, I have over 10 years of management experience and within that experience, I have a lot of experience in the performance appraisal processes for my staff. I take the approach of using a fact and documented based approach with my staff rather than personal opinion. Being in a very volatile and high turnover industry right now, evaluating my staff on tangible factors is very important. Throughout my career as a manager, I've had to have many difficult conversations with staff that were put on performance improvement plans based on their annual reviews and am comfortable having these conversations in a professional, yet personal manner."

  11. 11.

    How do you define success?

      Think about your definition of success. Be sure to tie your answer into the success that you plan to bring to this particular position, should you be offered the role with National Bank of Egypt.

      Ryan's Answer #1

      "I define success through my ability to reach the goals that are set out for me. On a personal level, the things I wish to achieve in my life. On a work level, the targets that are set out for me as well as the professional development that I seek."

      Ryan's Answer #2

      "For me, success is achieved when I can be proud of what I have accomplished in the day, and can also be proud of the attitude that I kept while meeting those accomplishments."

  12. 12.

    What is one unique skill that you will bring to our loan processing team here at National Bank of Egypt?

      Throughout your application process and candidate vetting process, you were brought into interview because your interview was confident that you had the basic skills and knowledge required to handle this job. Now, your interviewer is giving you the opportunity to set yourself apart from your competition with this question. As you prepare for this type of question, try to think of a unique skill that you have that can prove to be a big asset if National Bank of Egypt offers you the job. In your answer, be sure to explain why this skill applies to this role.

      Ryan's Answer #1

      "I think the one skill that I have that sets me ahead of the rest running for this position is my experience and success in the world of sales. As you can see from my resume, my career out of college started in auto sales. In my five years of sales, I worked my up from Associate Sales to a Sales Team Lead at my dealership. Getting to know and master the sales side of the business has really helped me on the finance side with overall knowledge of the business and developing the skills needed to upsell customers on their loans."

      Ryan's Answer #2

      "As you can see from my experience, I have extensive leadership experience in leading teams of up to 12 employees and I also have remote working experience. Both of these duties have really given me confidence in my decision making abilities. If hired for this position, I would be able to hit the ground running on day one and be trusted with critical decisions where you might not have that ability with other candidates that don't have leadership experience."

  13. 13.

    Tell me about a written project you had to tackle during your career. What skills did you use to ensure that your writing was error free?

      Success as a Teller with National Bank of Egypt will often occur excellent written skills. While long-term writing projects won't necessarily be an occurrence, your interviewer is looking to hear in detail about a time you had to complete a written project to get a better understanding of how you will work during times that you will need to provide written correspondences in this role. As you reflect on your career, think of a time that you had to use research and teamwork to get a writing project completed and explain it in detail to your interviewer. As well, don't hesitate to talk about resources that you used to ensure that the document was as error proof as possible.

      Ryan's Answer #1

      "Every year, I am tasked with writing our fiscal year end sales report that reports back up to our suppliers. Since first taking this task on four years ago, I have prided myself on my ability to write in a clear, concise and interest inducing manner. I utilize our sales reports and organize the data within the report to show by supplier. I highlight great accomplishments within the report as well. When I'm through with my draft of the copy, I have several others look through the report for errors and take feedback from other graciously."

      Ryan's Answer #2

      "Just a few months ago, my manager asked me to write a letter to a client that outlined a mistake that had happened with her account over the course of a year. The end outcome was the clients account showing more money than actually existed. To write this letter, I had to work with a couple of other people to determine the facts of how the error occurred, what the impact was and how it would be fixed. Based on that information, I drafted the letter to read in a very apologetic and forthright manner. My manager was very impressed and sent it to the client following a personal phone call to her."

  14. 14.

    Talk about a time you had to work with a difficult team member. How did you handle that situation and what was the key for you to make things work with them?

      For this question, your interviewer will be looking to get some insight on your interpersonal skills by seeing how you handle the adverse situation of dealing with a difficult coworker. In your answer, make sure to paint a clear picture of the situation and what made the colleague difficult to work with. Then, really try to reflect on what you did that made it possible to make the best of the situation. Talk about your interpersonal skills that were vital to making this work to give your interviewer the sense that you will be a great team player if hired at National Bank of Egypt.

      Ryan's Answer #1

      "Early in my career in the banking industry, I worked with a colleague that was very distracting with her negative talk of other people on our team. It was very unfortunate at first that she was my mentor when I first started and from my very first day on the job, I realized what kind of person she truly was. Being new on the job, I didn't speak up or Rquestion her right away. Rather, I chose to get to know the remainder of my team to truly realize how toxic her talk was. A few months down the road over lunch, she continue with bad talk and negative rumor spreading about a colleague I had grown close to. ight away, I cut her off and told her that I didn't want to hear her talk bad about any of our coworkers. With my upfront approach with her, she definitely caught my drift and hasn't since tried it again."

      Ryan's Answer #2

      "Currently, I have a teammate that just doesn't like to carry his fair share of the load on the team. In my current environment, we all rely on each other to make the entire operation work. The hard part about this situation is that when he is motivated, he caebest workers on our team. Now, I've gotten to the point where I've gotten to get him well enough where I can see when he is having an off day. Through conversations, some things in his personal life impact his job can impact his job in a negative way. Any time that I notice his work slacking, an in-depth check in conversation with him often helps him get back on task and in a much happier mood on the job."

  15. 15.

    Our clients here at National Bank of Egypt expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

      National Bank of Egypt looks to set themselves apart from their competition by delivering the best service possible in the industry. You, as a customer service professional, are likely used to doing this so in your example, be sure to think about a time where your going above and beyond the call of duty really impacted the overall customer experience. No matter what example you use, be sure to explain why you felt it was important to take that action and what outcomes you are aware that it produced.

      Ryan's Answer #1

      "A couple of years ago when I was working customer service in retail, a customer was looking for what happened to be a discontinued item of clothing for her sick mother. The easy route would have been to simply look it up, tell her it was discontinued and have her be on her way. What I did was take down the customers contact information and let her know that I could contact our person that handled archived products. If we could track it down, I would be in touch. With a simple phone call, my colleague was able to track the item down from the supplier and have it coordinated to ship directly. We put the customer in direct contact with the supplier and she was as happy as could be. Looking back on that situation, I felt that it was the right thing to do given the situation that the customer was in and knowing she was a loyal customer of ours."

      Ryan's Answer #2

      "My current role in hospitality often has me working with very high profile customers that come to our hotel. Last year, a touring manager for a musician contacted me regarding and upcoming stay for the musician. I proactively asked for their dining and entertainment preferences and with that list, I was able to work with our catering staff to ensure we had preferred items on the menus for the nights that he stayed and that we had a customized video game package in the musician's room for the his extended stay. Prior to him leaving, his manager reached out to thank me for the great service!"

  16. 16.

    The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.

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  17. 17.

    If you were on the job here at National Bank of Egypt and noticed that a change in process or procedure could be beneficial, how would you approach that with your supervisor?

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  18. 18.

    Describe a difficult problem and how you approached it.

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  19. 19.

    What data entry skills have you accumulated throughout your career and earlier education?

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  20. 20.

    Why do you want to pursue a career in the banking industry?

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  21. 21.

    The next Branch Manager that we hire here at National Bank of Egypt needs to be adaptable and flexible as our market demands change over time. What have you done in recent years to promote your own personal and professional development to promote adapta

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  22. 22.

    To get to know what type of leader we'd be hiring at this branch of National Bank of Egypt, how would you describe your management style?

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  23. 23.

    Accuracy is of utmost importance to the customers here at National Bank of Egypt. Have you ever had a time where you had a to admit to a mistake on the job surrounding accuracy?

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  24. 24.

    If a customer posed a problem that you were unable to solve on your own, how would you handle that situation?

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  25. 25.

    On the finance side of National Bank of Egypt, we expect our representatives to be ingrained in our sales focused culture. If hired for this role, how would you learn and embrace our sales process?

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  26. 26.

    At National Bank of Egypt, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.

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  27. 27.

    If you were having an interaction with a client here at National Bank of Egypt and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

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