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NRMA (NZ) Holdings Interview
Questions

28 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 28

When have you had to think quickly in response to sudden change?

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NRMA (NZ) Holdings Interview Questions

  1. 1.

    When have you had to think quickly in response to sudden change?

      Sudden changes will occur in the workplace from time to time. Assure the interviewer that you are capable of responding quickly, and professionally, to sudden changes in the workplace.

      Rachelle's Answer #1

      "I am able to think quickly on the job and I do respond well to sudden change. Last week I was asked to tweak a presentation with just 30 minutes notice. The changes were significant but luckily I work well under pressure. The presentation went well and our clients were very happy."

      Rachelle's Answer #2

      "The insurance industry can be quite volatile so I would suggest that I think quickly in response to change, multiple times per day. When I do need to pivot quickly, I do so in a safe and calculated way that can benefit all parties."

  2. 2.

    The Insurance industry boasts new trends and developments quite frequently. How do you stay on top of these changes?

      Being 'in-the-know' within the Insurance industry takes dedication as it is an ever-changing landscape. Talk to the interviewer about the ways in which you stay on top of new developments in the Insurance industry.

      Rachelle's Answer #1

      "I find it very exciting to research and study new trends and ideas in the Insurance marketplace. I have a few favorite blogs that I subscribe to. This way, I receive quick updates in my inbox every morning. If I find solid interest, or need clarification on any of the topics, I will research the concept or trend further."

      Rachelle's Answer #2

      "In order to stay up to date on insurance industry trends, I subscribe to a variety of google alerts. I am also an avid reader who follows industry influencers. With that said, I love to learn about new resources! Which are your favorite methods of staying on top of industry trends?"

  3. 3.

    Have you obtained any Insurance related certifications or licenses?

      Some positions within NRMA (NZ) Holdings Ltd. will require you to hold special certification or licensing. These requirements may be different depending on the State that you are working in as well. Talk to the interviewer about any additional certifications you may hold and be sure to ask about their expectations and needs.

      Rachelle's Answer #1

      "In 2009 I completed my Certificate in General Insurance through the Insurance Institute of America (IIA). I am currently completing my Associate in Insurance Services (AIS) certificate. Are there any other certificates or licenses required to work in this role?"

      Rachelle's Answer #2

      "I am newer to this industry and just recently completed the Insurance Claims Training Course through FEMA. Are there any courses that you suggest I take immediately? I want to be well prepared for career growth at NRMA (NZ) Holdings Ltd.."

  4. 4.

    What do you know about the culture at NRMA (NZ) Holdings?

      Before you interview with NRMA (NZ) Holdings Ltd. it is very important that you do your research. This includes scanning the company website, checking for online customer reviews, going to Glassdoor.com to view any employee reviews, and perhaps speaking to anyone you know who already works in the company. Display to the interviewer that you are engaged in the interview process by doing your 'homework; on them.

      Rachelle's Answer #1

      "I have researched NRMA (NZ) Holdings Ltd. a great deal and have found that your company maintains a strong focus on a family based atmosphere, even through your growth mode. I appreciate that your company rewards employee dedication through career growth and educational opportunities."

      Rachelle's Answer #2

      "Your company has a really impressive industry reputation and I would be thrilled to learn from your leadership team. From my research I find that you are very involved in the community and put a lot of efforts into developing your employees."

  5. 5.

    Have you ever worked in a cross-functional environment?

      If you work for a larger company, you may have been asked to work on a project with teams from another department. Your ability to work with cross-functional teams will be a big asset to your potential employer, especially if they are a larger organization.

      Maybe you headed a project which required you to collaborate with the members from the engineering and sales teams. You may have had the opportunity to organize a volunteer activity or team building exercise, company-wide. Share any challenges that came up and what you learned from the experience.

      Rachelle's Answer #1

      "I am regularly exposed to cross-functional teamwork in my current position. I believe that when expectations are communicated clearly from the beginning, a cross-functional team project can be very successful. I go into these types of projects with an understanding that everyone has their own strengths and limitations based on their expertise and job function."

      Rachelle's Answer #2

      "I have worked in a cross-functional setting for many years. Primarily with the HR department and the Accounting department. Clear communication is key when collaborating with different teams. Clarity in expectations is of huge importance."

  6. 6.

    Since beginning your career in Insurance, what do you feel has been the most significant industry change?

      Discuss with the interviewer your thoughts on change within the Insurance industry. This is a perfect opportunity to display your passion and insight when it comes to your industry. Be sure to keep your answer in a positive and conversational tone as opposed to heavily opinionated.

      Rachelle's Answer #1

      "The biggest change that I have seen in the Insurance industry, since my start in 1999, has to do with technology. There are so many great mobile trends now; including apps that make information simple and easy to access. it's been incredible to see."

      Rachelle's Answer #2

      "I would say that the most significant change to the insurance industry, since I joined the industry, has been technology and the changes that come with it. The industry has become more competitive because of it. With that said, I encourage the competition because it keeps most people in the industry honest, and encourages us all to try harder for our clients."

  7. 7.

    Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

      On occasion, mistakes will happen and communication will be broken. Talk to the interviewer about a time that this occurred in the workplace. How did you resolve the situation?

      Rachelle's Answer #1

      "I recall one instance where I misread an email from one of my subordinates. The punctuation was incorrect and I read it in a dire tone rather than in a positive one, as it was intended. After a tense conversation, the employee clarified her intention and it seems I was mistaken. She and I agreed to exercise verbal communication on a regular basis to avoid a similar situation from happening again."

      Rachelle's Answer #2

      "I had a manager text me one time about a client who was not happy with the results of my work. I was really upset, because I try my best at all times, and felt that the conversation would have been better delivered to me in-person. The next day, I approached the manager and requested that future communication of that nature be conducted in person, versus text message. I did apologize for my initially defensive reaction."

  8. 8.

    How do you feel globalization has affected the Insurance industry?

      Globalization is a business concept that encourages international trade in order to strengthen the economic situation between Countries. Discuss with the interviewer your thoughts on how this practice may be affecting the Insurance industry.

      Rachelle's Answer #1

      "I feel that globalization has forced many companies to be creative and flexible when it comes to their business insurance needs. Namely, companies who now have international offices, hire offshore employees, and who participate in global trade. It has caused the Insurance industry to think outside of the box and has, in my opinion, created some very thought provoking challenges."

      Rachelle's Answer #2

      "I think that globalization has made the insurance industry more competitive; thus, creating a greater need for good reviews and customer satisfaction. Customers are better educated and that holds the entire industry more accountable."

  9. 9.

    Insurance contracts can be detailed and lengthy. How do you help your clients to understand their Insurance contract?

      No matter which Insurance company you work for, the client contracts and policies will likely be full of detail and be difficult to understand, for the typical layman.

      Take the interviewer through your process when it comes to explaining contracts and policies to your customers. Assure the interviewer that your communication skills are solid.

      Rachelle's Answer #1

      "I understand that insurance policies and contracts can appear complicated to my clients. I will walk them through each section, before they sign, and use simpler terms and analogies when needed. I have often had clients comment on my ability to relay the information to them in an easy to understand method."

      Rachelle's Answer #2

      "Yes, insurance contracts can absolutely be difficult to understand! I do not want to assume that a client is struggling so I will let them go through the contract on their own pace and then encourage questions through all steps in the process."

  10. 10.

    Tell me about your post-secondary experience and how it prepared you for a career with NRMA (NZ) Holdings?

      The interviewer would like to know that the knowledge you gained during your post-secondary studies is going to be applied here, if you are hired.

      Assure the interviewer that you have gained transferable knowledge and that you are prepared to apply that knowledge.

      Rachelle's Answer #1

      "Every valuable piece of knowledge gained from my Bachelor of Business Administration Degree will be applied to my work with NRMA (NZ) Holdings Ltd.. My University experience was a positive one. I was able to apply myself wholeheartedly and graduate top of my class. In addition to the knowledge gained, I also developed strong organizational skills and a keen ability to multitask; additional skills that I look forward to bringing to NRMA (NZ) Holdings Ltd.."

      Rachelle's Answer #2

      "Although I do not bring industry specific post-secondary education, I do have some coursework completed that would be transferable to this role with NRMA (NZ) Holdings Ltd.. These courses include business administration, portfolio management, and organizational behavior."

  11. 11.

    Do you consider yourself a creative thinker in the workplace or do you prefer to follow a predetermined set of rules?

      Most organizations prefer to hire candidates who can apply creative thinking when needed, but can also follow protocol and guidelines. Assure the interviewer that you are an individual who can achieve both.

      Rachelle's Answer #1

      "In the workplace, I naturally lean towards my preference of straightforward rules and expectations. From there, once I am comfortable in my knowledge base, I can start to think outside of the box. So - to answer your question - I would say I bring a healthy balance of both."

      Rachelle's Answer #2

      "I am most comfortable when my creativity is challenged. I like to think of new ways of working, and create alternate solutions to a variety of scenarios. With that said, I am more than capable of following a predetermined set of rules."

  12. 12.

    When it comes to Insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?

      After researching NRMA (NZ) Holdings Ltd., do you feel that they have a strong reputation based around customer relationship? Talk to the interviewer about your preference around number crunching vs. customer facing. No matter your preference, be sure to highlight your ability to be a proud face of the company.

      Rachelle's Answer #1

      "I am more of an analyst type and do prefer to be in the background, making the numbers happen. With that said; I am still a people person and would always put my best face forward in any customer facing situation."

      Rachelle's Answer #2

      "I am definitely more of a face to face communicator. I love being in the buzz of it all and I thrive in customer facing situations. I am also able to work in the background, when needed."

  13. 13.

    At NRMA (NZ) Holdings we prefer to hire individuals with longevity in mind. Where do you see your career 5 years from now?

      Interviewing, vetting, and hiring a new team member is an expensive and time consuming effort for any company. Assure the interviewer that if you were hired on with NRMA (NZ) Holdings Ltd. that you plan to stay long term.

      Rachelle's Answer #1

      "As you can see on my resume, I have strong tenure with my previous employers. I would love nothing more than to find a long-term home where I can naturally grow. Over the next 5 years I would love to be promoted within NRMA (NZ) Holdings Ltd. as I prove my strengths and abilities."

      Rachelle's Answer #2

      "In 5 years I would like to see myself as part of your executive team. I would also like to see the size of my portfolio triple in value from where it is today."

  14. 14.

    Do you prefer to work with clients on their business/commercial insurance needs, or health/life insurance needs? Why?

      Some Insurance companies focus solely on commercial/business insurance while others work strictly on health/life insurance. Other insurance companies offer a full suite of services.

      Before interviewing with NRMA (NZ) Holdings Ltd. be sure that you understand exactly what they offer their clients. Your answer should highlight the ways that the company and your background are a match.

      Rachelle's Answer #1

      "I understand that NRMA (NZ) Holdings Ltd. offers a full suite of services to their clients. I have experience working in all types of insurance and am comfortable in most areas. If I had to choose one area of strength I would say that I have a few more years' experience in commercial insurance."

      Rachelle's Answer #2

      "Although I do have more experience in health and life insurance, I am very eager to gain more momentum in the area of commercial insurance. The variety, and challenge, would be welcome at this point in my career."

  15. 15.

    In your most recent position, what was the size of your client portfolio? Was that manageable for you?

      If you are interviewing for an account manager or sales related role with NRMA (NZ) Holdings Ltd., have you inquired into the size of portfolio that you are expected to manage?

      Disclose to the interviewer the size of your current, or most recent, insurance portfolio. Assure them that you are able to handle the volume required of you, should you be offered the position.

      Rachelle's Answer #1

      "With my current company I have a portfolio of $55M which I grew from $15M when I first started. I am comfortable with this volume but can certainly handle more if required. May I ask what the average Insurance agent's book of business looks like with NRMA (NZ) Holdings Ltd.?"

      Rachelle's Answer #2

      "My most recent portfolio was smaller than I would have liked which is why I am seeking a new opportunity. My preference would be to have an active portfolio in the $25-30 million range."

  16. 16.

    Within NRMA (NZ) Holdings many of our positions require a Bachelors or Masters Degree. Have you considered furthering your education in order to advance your career?

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  17. 17.

    How do you like to be recognized for your accomplishments?

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  18. 18.

    What type of work environment allows you to be the most productive?

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  19. 19.

    Rate your communication skills from 1-10 with proper examples backing your given rating.

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  20. 20.

    How would you describe your relationship with your customers or clients?

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  21. 21.

    What leadership qualities do you possess?

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  22. 22.

    How do you respond to feedback?

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  23. 23.

    What causes you to feel dissatisfied on the job?

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  24. 24.

    Do you think honesty is always the best policy?

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  25. 25.

    When have you shown great integrity at work?

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  26. 26.

    What are your salary expectations?

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  27. 27.

    Do you feel performance should be rewarded over experience?

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  28. 28.

    How often do you take work home with you?

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