Interviews Questions by Career
Interviews Questions by Company
Interviews Questions by Topic
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

Mitie Security Interview
Questions

30 Questions and Answers by Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Business     Security Services    

Question 1 of 30

What type of security training have you received in the past?

How to Answer
Answer Example
Second Answer Example
1000s of Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Suggested
Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As

Answer Examples

1.

What type of security training have you received in the past?

Walk the interviewer through any security training that you may have received from a previous security services position. Your coursework may be on your resume; however, the interviewer is not asking for another bulleted list. They want you to bring the training to life for them. Discuss which training you excelled in, which coursework was your favorite, or how you finished top of the class!

If you are new to your career and without any formal training, that is okay too! Avoid leading with the negative (I don't have...) and, instead, lead with the positive and mention how you have taken the initiative to self-teach online for instance.

Rachelle's Answer #1

"In my previous role, I received excellent training in police support services, which was an exciting opportunity. I was able to learn a lot about the logistics surrounding monitoring public areas and responding to lower-priority calls. I look forward to additional training with Mitie Security as I am keen to grow in my security services career."

Rachelle's Answer #2

"Since applying to Mitie Security I have taken the initiative to take an online course on security basics. I have learned the fundamentals of security services, safety, and best practices. I am eager to learn much more through your formal training program."

2.

As a security guard, how do you spend your downtime, on the job?

If you are working as a security guard on foot or mobile patrol, you know that every moment is not action-packed, crime-fighting, keep your eyes peeled, or 'write home to mom' level of excitement. Talk to the interviewer about what you do with your time when a specific task does not occupy all of your attention.

Rachelle's Answer #1

"When I have some downtime, I first go to my security reports and follow up on complaints and inquiries. This task often involves calling people or visiting them to discuss the issue and break down what we have done or will do, to help them. It's important to me that I keep myself busy during every shift so that my employer is getting the best of me."

Rachelle's Answer #2

"I imagine that there may be some time during a shift; primarily night shifts, where there is less to do from an immediate security perspective. To make sure that every minute matters, I would do my paperwork, follow up on security complaints, or test my equipment to ensure everything is working as it should."

3.

With many options available in security services, why do you want to work for Mitie Security?

There are security jobs of all kinds available to you so the interviewer would like to know why you have chosen to apply for a role with Mitie Security. This question offers you the opportunity to shine and show off all of the research you have performed on their business before your interview. Come up with a couple of compelling reasons why Mitie Security stands apart from their competitors. If you give a canned response such as 'you have a good reputation,' your answer will fall flat. Be specific and genuine.

Rachelle's Answer #1

"One reason Mitie Security stands out to me as a wonderful employer is that your training program is second to none. You offer a range of continued education opportunities such as (list from website). I admire and value your focus on employee development and continued education."

Rachelle's Answer #2

"Mitie Security is the undeniable giant in the security industry in our area. I have been planning my job search since I left the military and wanted to join an organization that was well-known and well-supported by the community, with a strong client list. There are so many growth opportunities here, and that truly excites me."

4.

Tell me about any customer service training you have received.

Mitie Security knows that exceptional security services are all about customer service and the level of service they provide to each of their valued clients.

Walk the interviewer through any formal customer service training you have received in the past. Maybe you have worked in retail, or hospitality where you received on-the-job training on how to relate to a customer, be helpful, properly greet people, or diffuse conflict. Maybe you have trained yourself by reading books on the subject, listening to podcasts, or reading articles online.

As well trained as you may be, it's also essential that you show the interviewer your continued interest in bettering your customer service delivery. If you are not sure about the training you will receive with Mitie Security, you can ask for specifics.

Rachelle's Answer #1

"I would love to know more about the customer service training that you offer at Mitie Security. I have a great instinct when it comes to delivering customer service; partly due to my personality but also because of the excellent training I received in my last security position. I can confidently read a person, discover their needs, and uncover ways that I can help."

Rachelle's Answer #2

"I am newer to my career so I cannot say that I have received any customer service-specific training; however, I have listened to podcasts on the subject - primarily 'The Modern Customer' podcast. I would be happy to take any training that you recommend and would like to learn more about the training offered here at Mitie Security. I look forward to serving your valued clients."

5.

What would cause you to lose your temper on the job?

As a security professional, it is crucial that you maintain control and poise each day. By doing so, you command authority and build trust. With that said, the interviewer knows that everyone has their threshold, and no day in the security industry is the same.

Provide an example of what may cause you to become upset but assure the hiring authority that you would never lose your temper at work. You can mention any techniques and tricks that you apply to ensure an even-keeled temperament.

Rachelle's Answer #1

"I have seen other security professionals lose their temper, and it always seems highly unprofessional. I have never lost my temper on the job because I feel that the better way to command respect is to be collected and poised. If I were to lose my temper on the job, it would have to be in the midst of a very high-stress, aggressive situation where I am in a corner, and safety threats were present; whether against me or anyone else."

Rachelle's Answer #2

"I cannot think of a scenario where I would lose my cool on the job. With that said; I have zero tolerance for violence or threats against other people. If faced with a situation of violence, I would use full force to stop the situation. Typically, I have a very calm and collected personality. If I feel my blood pressure rising, I remind myself that the most emotional person in any given situation is most likely to lose. This reminder keeps me in check."

6.

Security is a 24/7 service. What are your preferred hours?

Many security professionals work shifts that can range from early mornings, evenings, and midnight shifts. Depending on your seniority, you may be required to work on holidays and weekends.

If you have restrictions in your schedule, this is the best time to mention your scheduling needs. It's best that you are to the point, and give a clear breakdown of what you are willing and able to do when it comes to your work schedule. It's essential to keep your wording positive. So, rather than stating what you can't do - start with what you can.

Rachelle's Answer #1

"I am available to work during regular daytime hours, any day of the week. If you need me for the odd evening shift, I am happy to do what I can to accommodate. Also, I understand that weekends and holidays may be a requirement in this position."

Rachelle's Answer #2

"My preferred hours are evenings as most of my days are spent attending classes. I am also available to work holidays and weekends. I understand that situations can change on a dime, so I will do my best to be flexible and available when needed."

7.

Whether you were caught or not, have you ever committed a crime?

Mitie Security puts a great deal of emphasis on integrity and honesty. When it comes to the difference of being a good person, and being a person with integrity, we are talking about the fine line of doing what's right when people are looking, and doing what's right in any situation. Answer honestly, but keep it simple and to the point.

Rachelle's Answer #1

"As a teen, I did get into some trouble. One day, when I was just 14, I was pressured into stealing a candy bar at the gas station. I did not get caught, but I felt so terrible that I could hardly sleep for a week. The chocolate didn't even taste good! I went back a few days later and paid them back, admitting what I did."

Rachelle's Answer #2

"If you have never committed a crime: "I have never committed a crime. I was raised to be an honest person and to respect other people, their property, and myself. I believe there is a vast difference between honesty and integrity. When you are a person of integrity, you take the concept of honesty a step further and have a higher level of respect for your moral compass."

8.

What are the three most essential steps in securing and controlling a building or premise?

It's time to show the interviewer that you understand what goes into providing proper security services when it comes to building or premise management. Even if you do not have experience in this type of security service, you should be able to give an intuitive answer.

Rachelle's Answer #1

"From my experience in providing security services for buildings, I would say that the three most essential steps to securing and controlling a building and premise include checking to ensure the video surveillance systems are working, that there is adequate lighting, and there are security officers strategically placed near entrances of points of vulnerability."

Rachelle's Answer #2

"My instinct tells me that the essential steps to securing a building come in the form of making sure that areas are well-lit, ensuring there is a good video surveillance system with strategically placed cameras, and a building entrance system controlled by keypad, fob, or swipe card. I look forward to learning more from my training at Mitie Security."

9.

Employees of Mitie Security must pass a series of background checks including criminal, drug, and credit. Are you willing to comply?

For reasons that you are already aware, anyone hired for a security services position needs to comply with a robust vetting process. The hiring authorities at Mitie Security must be very cautious on who they hire; for the safety of themselves, their clients, and the general public.

As a security professional, you will be working with the public and with vulnerable individuals. Assure the interviewer that you are most willing to comply with any form of background check they require. If possible, bring a copy of a recent police background check with you to your interview. Although this action will not be everything the interviewer needs for your file, this will show initiative.

Rachelle's Answer #1

"I am ready and willing to comply with any background check required. My record is clean; I have a strong credit history and am drug-free. I brought with me a copy of my recent police check that you are free to add to my candidate file."

Rachelle's Answer #2

"I am willing to comply with any background and security check required. I have nothing to hide and am excited to begin my security services career with Mitie Security."

10.

Walk me through your experience with firearms. On a scale of 1-10, how comfortable are you around firearms?

Depending on the role to which you are applying, you may be required to be armed on the job. If you have experience with firearms, be sure to outline your knowledge and be prepared to verify any current licensing or certifications. If you are new to firearms, that is okay too! Discuss whether you are interested in firearm training and working your way into a role where this is a requirement.

Rachelle's Answer #1

"I am former military, highly trained in the use of various firearms and other weapons. My skill and comfortability level with firearms are a firm 10/10."

Rachelle's Answer #2

"My experience with firearms is limited; however, I see the importance of proper training. Should the use of firearms be a requirement of me as I grow my career in security services, I will be a keen student focused on safety and proper use."

11.

Mitie Security believes in continued education opportunities. If given a chance to expand your training on any security services topic, which would you choose?

When a potential employer mentions continued education opportunities, chances are, you're in a great place! Think about the future career opportunities that you would like to see with Mitie Security and then draw a line between that goal, and what you need to learn to get there. Be sure to express excitement for continued education, and opportunities to expand your career.

Rachelle's Answer #1

"I appreciate that Mitie Security offers educational and training opportunities to employees! If given the opportunity to expand my knowledge in any specific area, I would choose to learn more about AI, Machine Learning, and Robots in Security. I believe this is where a significant focus will be very soon when it comes to security services."

Rachelle's Answer #2

"I am eager to carve out a successful career in the security services industry, and so I would choose to begin with the fundamentals of patrol and emergency response. I feel that with the right basics, I can grow an excellent career with Mitie Security."

12.

What would you do if a civilian called you a racial slur or another derogatory term, while you were patrolling?

It is critical, in the security services industry, that you remain in control at all times. For this reason, the interviewer at Mitie Security is looking for signs or red flags indicating that you may be short tempered. Even in terrible and uncomfortable situations, you cannot let your feelings or emotions get the better of you. Discuss what you would do if you felt verbally attacked while on patrol, by a random passerby (This example is not referring to a situation where there is an actual safety threat). If this has happened to you in the past, you can use your real-life example.

Rachelle's Answer #1

"From my experience, I have been called racial slurs and other derogatory terms like 'rent-a-cop' for instance. When people see a uniform but know that you are not a police officer, they sometimes like to push the envelope and see what they can get away with doing. I continue in my job and ignore them unless they become a safety threat."

Rachelle's Answer #2

"If someone were to be rude, I would ignore them. My job is to protect people, my clients' premises, and their belongings. It's not my job to care what other people think of me. Keeping my cool, and never internalizing a rude comment, is always the best choice."

13.

Have you ever had to deal with an assault on the job; either towards you or another person? If so, what action steps did you take to diffuse the situation?

The interviewer would like to know more about the types of situations that you have had to deal with, on the job. If you have ever had to deal with an assault or violent situation on the job, take some time to walk the interviewer through the steps that you made. The idea here is to give a brief overview. Avoid going into too many details; thus, losing the attention of the interviewer.

If you are newer to your career or have never had an experience like this, take some time to talk to the interviewer about what steps you would make. Since you may not have training in this, rely on your instincts.

Rachelle's Answer #1

"I have had to deal with one violent incident on the job when working security for a bank. There was a potentially armed robber on premise. The first thing that I did was follow the banks' RAID procedures, which states that we are to follow the instructions of the armed robbers. One the event was over, I asked a civilian to call 911 while I checked on the wellbeing of the small group of people in the building, reminding them they were safe, and that it would be okay. When the police arrived, I gave a detailed description of the offenders and completed the necessary paperwork. It was important to me that I help everyone to remain calm and that I was as helpful as possible once the police arrived."

Rachelle's Answer #2

"I have been lucky enough never to have faced an assault or violent situation on the job. If in this type of situation, I would follow my security training, while being keenly aware of everything around me so that I could give a helpful police report after the incident. I believe the most important thing to do during a situation like this is to remain as calm and level headed as possible."

14.

Are you aware of the sectors for which we provide security services? Please list at least three.

The hiring authority would like validation that you have researched Mitie Security before your interview. Comb through their company website and Wikipedia page, taking special note of any 'Services' sections, and companies they highlight as valued clients. You should have a good understanding of what they do, who they serve, and within which industries before attending your interview.

Rachelle's Answer #1

"I have researched Mitie Security a great deal before coming here today. You serve a significant range of sectors, including banking, healthcare, and special private events. I have experience in security services for events and festivals, and I look forward to expanding my knowledge into other esteemed areas of security."

Rachelle's Answer #2

"The security services that you offer range from security guards to mobile patrol, event security, and even technical security solutions. From my research, and what I understand, you serve clients such as (list a couple of current clients from their website)."

15.

Of all the career options at Mitie Security which is most interesting to you?

The purpose of this question is for the interviewer to gain assurance that you are interested in growing with their company over time. Before your interview, take some time to comb through the Mitie Security careers website, making a note of any positions that may be of interest to you in the future. If anything catches your eye, read the job description, and learn a bit about what you would need to do to land a promotion into this role down the road.

Rachelle's Answer #1

"I see that you are hiring for a high profile security guard to work on behalf of a luxury goods client. The bulk of my experience has been on jobs such as shopping mall or evening premise patrol. I would love to work my way into a role like this with more hours and responsibilities. I read that you require a Police Foundations or Law & Security diploma for a position such as this one. This education is something I am eager to complete over time so that I can earn similar roles in the future."

Rachelle's Answer #2

"I am interested in being a loss prevention officer in a team lead function where I train and mentor other security services professionals. I see there are many opportunities to grow within Mitie Security and this is just one of the many career options that I found fascinating when combing through your careers page."

More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
30 Mitie Security Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. What type of security training have you received in the past?
  2. As a security guard, how do you spend your downtime, on the job?
  3. With many options available in security services, why do you want to work for Mitie Security?
  4. Tell me about any customer service training you have received.
  5. What would cause you to lose your temper on the job?
  6. Security is a 24/7 service. What are your preferred hours?
  7. Whether you were caught or not, have you ever committed a crime?
  8. What are the three most essential steps in securing and controlling a building or premise?
  9. Employees of Mitie Security must pass a series of background checks including criminal, drug, and credit. Are you willing to comply?
  10. Walk me through your experience with firearms. On a scale of 1-10, how comfortable are you around firearms?
  11. Mitie Security believes in continued education opportunities. If given a chance to expand your training on any security services topic, which would you choose?
  12. What would you do if a civilian called you a racial slur or another derogatory term, while you were patrolling?
  13. Have you ever had to deal with an assault on the job; either towards you or another person? If so, what action steps did you take to diffuse the situation?
  14. Are you aware of the sectors for which we provide security services? Please list at least three.
  15. Of all the career options at Mitie Security which is most interesting to you?
  16. Have you worked in cash protection services of any kind?
  17. At Mitie Security, we aim for our name to be synonymous with integrity, and trust. How will you contribute to this goal?
  18. Do you have experience monitoring a CCTV system? What do you know about CCTV technology?
  19. As a security professional for Mitie Security you will be required to submit daily reports. Tell me about your writing skills and communication.
  20. Are you familiar with IP based video systems, and other new security technologies?
  21. Do you have current certification in First Aid, and CPR?
  22. Tell me about a time when you acted with integrity when nobody was around to know otherwise.
  23. Our security services team must be physically fit and able to react in situations requiring a fast response. How do you ensure peak fitness and performance?
  24. Do you have a long-range career objective in security services?
  25. Have you ever been fired from a security-related job?
  26. When I call them, what will your references say about your communication skills?
  27. What do you know about the workplace culture here at Mitie Security?
  28. Tell me about one challenge that you overcame in your last position.
  29. I am interested in knowing more about the job movement on your resume. Why did you leave your last position?
  30. The security services industry ever-changing. How do you remain up to date on security-related trends and topics?
Disclaimer
Our interview questions and answers are created by experienced recruiters and interviewers. These questions and answers do not represent any organization, school, or company on our site. Interview questions and answer examples and any other content may be used else where on the site. We do not claim our questions will be asked in any interview you may have. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. You must create your own answers, and be prepared for any interview question in any interview.
Learn more about what we believe >
Read our Terms of Use for more information >