"When we spoke earlier, you mentioned that you urgently sought to improve the level of patient care and compassion at this facility. I want to offer my strong skills in building patient rapport and help enhance the satisfaction of everyone using the services of LifeLabs. I plan to make a positive impact very quickly if chosen for the position."

This question is delicate, and you need to show respect for the onboarding process, then give a moderately ambitious project that you could execute. This concept is often called your 'value proposition' in marketing. "Hire me because I'll do X." But remember, this is your campaign promise. If hired, it will likely be your first target to hit; depending on the environment, it could make or break you. The best approach is to give a functional analysis of the employers' needs and your skills.

"If hired today, my impact goal is to meet my coworkers and managers and offer my exceptional customer service skills to every patient I see. If there is something that needs improving upon in my unit, I will make suggestions to my manager with an action plan to make that improvement. I like to get a feel for the company, my managers, and coworkers before making suggestions for change or improvement."