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LifeLabs

31 Interview Questions & Answers

1.
LifeLabs is a customer driven organization that needs to listen and show interest in our customers. Talk about a time where your active listening skills really paid off to help a patient or a customer on the job.
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In a customer and patient driven business like LifeLabs, listening to the needs of the individual is of utmost importance. In your answer, be sure to hit on these fine points of active listening: reflecting what the person is feeling, restating what they say, asking open ended questions back and picking up on non-verbal cues like eye contact, hand usage and tone of voice to read the person. In hitting on these points, talk about how you used active listening to get to the root issue that the person was experiencing and how you used the issue to help solve the issue for the customer or patient.

1.
LifeLabs is a customer driven organization that needs to listen and show interest in our customers. Talk about a time where your active listening skills really paid off to help a patient or a customer on the job.
In a customer and patient driven business like LifeLabs, listening to the needs of the individual is of utmost importance. In your answer, be sure to hit on these fine points of active listening: reflecting what the person is feeling, restating what they say, asking open ended questions back and picking up on non-verbal cues like eye contact, hand usage and tone of voice to read the person. In hitting on these points, talk about how you used active listening to get to the root issue that the person was experiencing and how you used the issue to help solve the issue for the customer or patient.

Ryan's Answer #1
"As a sales rep in the medical industry, my job basically boils down to helping customers find cost effective solutions to their problems. To do this, upon my first call with a new client, I take an approach where I demonstrate concern over their problems to help provide a solution. About a month ago, I made a call on a potential new client that we had heard was struggling with losing patients out of their imaging services. Upon meeting the CEO, I demonstrating concern by saying we had the numbers of their losing customers to competitors for imaging services. Immediately, he started talking about how others in the area had better and cheaper services that providers were referring to. In hearing this, I was able to talk about the new imaging machines that would be of great use to them. The conversation really went uphill from that point and a great sale was finalized just two weeks later."
Ryan's Answer #2
"Last year, I was performing routine blood draws on an inpatient Med/Surg unit of a hospital and in talking to the patient, I noticed that his speech was becoming slurred so I kept him talking to see if I could see that he may be suffering a stroke at the time. As he kept talking, I noticed the droop in the face so I called the nurse emergency pager and a rapid response code was called immediately. The patient was rushed into surgery and I was later commended by my supervisor for my quick thinking in conversing with the patient where others may have not."
Anonymous Answer
"As an employee in a medical field, dealing with patients is a daily practice. For me listening and interacting with them is a significant skill we should give them the attention they need. I remember one of my patients wasn't looking normal while I was preparing for the venipuncture, so I started talking with him and asked him if he has any problem related to blood withdrawal. He said, "I just don't like the needle and some times faint during the procedure," so I suggested he go to the ECG room so I can take blood while he is lying down so he will feel more comfortable. He heartily agreed, and then after we were done, he thanked me and said that was really helpful. So by listening to the patient and caring about their concerns, we can protect them, help them with their fears, and improve our performance."
Rachelle's Answer
This is such a great example of you being observant and also compassionate. Good work!
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2.
LifeLabs was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
Are you willing to earn your way up if the interviewer does not want to offer you top compensation? Discuss with the interviewer what you would expect for compensation if offered this position.

Ryan's Answer #1
"I would be happy to earn my way to the top compensation level if required. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance."
Ryan's Answer #2
"I understand I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. However, I do look forward to proving my worth to LifeLabs in hopes to be considered for the median salary for the role."
Anonymous Answer
"I would love to take this opportunity to be a part of the LifeLabs Company. Share my experience and learn from the others in this company. For me working in LifLabs is more important than getting paid more. I am sure when you see how dedicated and trustworthy I am, you will increase my rate."
Rachelle's Answer
If you are open to accepting a pay cut to work for LifeLabs (hypothetically), then you make a good case for it by showing your desire to learn and be part of the team. Try to strengthen your answer by providing more specifics on exactly what you would like to learn, and from whom.
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3.
Do you think it is possible to be a good team member, yet disagree with the leader?
The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

Show that even if you disagree with the final decision they make, you support the direction the team is heading.

Ryan's Answer #1
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
Ryan's Answer #2
"I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."
Anonymous Answer
"In my opinion, disagreement is not a big obstacle as long as we respect each other and follow the rules to achieve the primary target, which is the patient's satisfaction and high productivity. If I was in this situation, I will try to pass my idea and listen to the other ideas and then we can choose the best one. It doesn't matter whose idea it is. I am an easy-going person."
Rachelle's Answer
You make an excellent point about disagreements and how they do not need to get in the way of critical work. Nice job!
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4.
Why do you think you will be successful in this role with LifeLabs?
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with LifeLabs. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

Ryan's Answer #1
"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
Ryan's Answer #2
"I believe my success with LifeLabs will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."
5.
Here at LifeLabs, we take great pride in a sustainable environment through recycling resources and green initiatives. Why are these things important to you and have you taken part in any of these types of initiatives?
LifeLabs fosters a culture of innovation when it comes to creating solutions to environmental issues like waste, recycling, resource management, climate change and other green innovations. For this question, your interviewer will be looking to get a sense that you believe in these initiatives and are ready from day one to take part in them as well. Be sure to research the programs that the company has in place and talk about the importance your role would play in them. As well, touch on any environmental programs you have taken part in the past on the job or personally.

Ryan's Answer #1
"Working with chemicals in a lab setting gets extremely important when it comes to disposing of the chemicals when done with them. I loved reading about your efforts to distill and recapture used methanol to avoid purchasing more and disposing of more with each given use. I would love to be a part of this initiative because it is so important to reducing the carbon footprint on the earth."
Ryan's Answer #2
"Both personally and professionally, I do my part to recycle materials in the proper manner and to reuse items as best as possible. The reuse not only saves on costs for me personally and for my organization, but it also helps to reduce the amount of materials filling our landfills and every little bit each person can do really helps. Can you elaborate on the recycle and reuse programs that are in place in the materials management department here at LifeLabs?"
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