Every hiring manager would like to know that their investment of time and training will pay off. Assure the interviewer that you see this position as a long-term fit. How does this role with LifeLabs fit into your longer-term plans?
LifeLabs Interview Questions
At LifeLabs we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
Every hiring manager would like to know that their investment of time and training will pay off. Assure the interviewer that you see this position as a long-term fit. How does this role with LifeLabs fit into your longer-term plans?
"In 3-5 years I would like to see my career with LifeLabs include a path towards a leadership role. I am very keen on paving a long-term career in the healthcare services realm and would love the opportunity to do that here."
"One of the attractive points of working for LifeLabs is that you care about the growth of your employees. I'm motivated to learn and am looking for a long-term fit. In 3-5 years I'd like to be grounded in the clinic, learn about this site, your patient base and earn certifications that would help the unit advance. Personally, I'd like to get involved in some of the local volunteer organizations. I speak Spanish, and I have an interest in urban outreach so it would be nice to do something formal in that context...health-education or fundraising."
Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
The success of the healthcare industry thrives on the accuracy of information, and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.
"I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with LifeLabs you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well."
"I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way its easier to transition care and the patient has all their info in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the [group record/EMR/chart] when I can."
What type of work environment do you dislike working in?
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position prior, to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
"I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."
LifeLabs supports a healthy work/life balance for all employees. How do you balance life and work?
It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.
"I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."
"I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy, on my time off. By consistently rejuvenating in this way, I can give even more energy when I am at work."
"I always separate between my work and my private life. During the job, I only focus on my duties. When I finish my shift, I leave everything related to work at the workplace and go home to start my other life, which is my husband and my kids. During the weekend, I do different activities with my family and friends, so I gain enough energy to start my new week positively."Rachelle's Answer
It sounds as though you have a healthy balance in activities and priorities. Nice answer!Was this answer helpful? Yes (1) or No (0)Thank you, your vote helps us display the best answers.
Here at LifeLabs, we take great pride in a sustainable environment through recycling resources and green initiatives. Why are these things important to you and have you taken part in any of these types of initiatives?
LifeLabs fosters a culture of innovation when it comes to creating solutions to environmental issues like waste, recycling, resource management, climate change and other green innovations. For this question, your interviewer will be looking to get a sense that you believe in these initiatives and are ready from day one to take part in them as well. Be sure to research the programs that the company has in place and talk about the importance your role would play in them. As well, touch on any environmental programs you have taken part in the past on the job or personally.
"Working with chemicals in a lab setting gets extremely important when it comes to disposing of the chemicals when done with them. I loved reading about your efforts to distill and recapture used methanol to avoid purchasing more and disposing of more with each given use. I would love to be a part of this initiative because it is so important to reducing the carbon footprint on the earth."
"Both personally and professionally, I do my part to recycle materials in the proper manner and to reuse items as best as possible. The reuse not only saves on costs for me personally and for my organization, but it also helps to reduce the amount of materials filling our landfills and every little bit each person can do really helps. Can you elaborate on the recycle and reuse programs that are in place in the materials management department here at LifeLabs?"
If LifeLabs hired you today, what would you accomplish first?
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate. If you want to make an impact with your answer, refer to the immediate needs of the company such as increasing budgets, or improving patient care, for instance.
"When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of LifeLabs. I plan to make a positive impact very quickly."
"This question is a delicate one, and you need to show respect for the onboarding process, then give a moderately ambitious project that you could execute. This concept is often called your 'value proposition' in marketing. "Hire me because I'll do X."
But remember this is your campaign promise, if hired, it will likely be your first target to hit and depending on the environment, it could make or break you. The best approach is to give a functional analysis of the employers' needs and your skills."
"I am planning to build a good impression by enhancing lab productivity, and patients care by offering help, compassion, and being a good listener to their needs."Rachelle's Answer
These are great accomplishments to aspire to! If possible, try to discuss specific pain points the interviewer may have mentioned in conversation or areas of expertise that are mentioned in the job posting/job description.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Why do you think you will be successful in this role with LifeLabs?
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with LifeLabs. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.
"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
"I believe my success with LifeLabs will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."
At LifeLabs we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
Assure the interviewer that you are dedicated to a lucrative career in the healthcare services industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with LifeLabs as long as possible.
"My entire career has been dedicated to the healthcare services field. I find it incredibly rewarding and interesting because I get to help others and every day brings new challenges! One of the reasons I applied for this role with LifeLabs is because I can see a long-term fit here. I plan to work in the healthcare segment for my entire career."
"I know this career can take a toll on personal life, and I understand that while it can be more-or-less sustainable, it's more than just a job for me. So far, I have dedicated my entire adult life to this career. I have shadowed numerous professionals and have worked multiple clinics. I know this is the right career for me."
"For sure, I am addicted to this field. It was my profession before I came to Canada. I have a full idea about all the details in this job and what kind of difficulties I might face. And was insisting on studying the same field again and working in it. I am sure that this is the place that I have to be."Rachelle's Answer
Your passion truly shines through! I have reworded slightly for clarity.
"I am completely dedicated to this field. This work was my profession before I came to Canada. I have a full understanding of the job requirements and the challenges I will face. I look forward to meeting these challenges."Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work.
Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as:
- Warm Hearted
"Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. A career in healthcare can be emotional at times; however, I choose to focus on the positives. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way. "
"This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those tough cases. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Its professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, its the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."
In order to work for LifeLabs, you must be able to pass a full criminal background check. Do you consent to a full background check?
Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this.
"I have a clean criminal record and am happy to comply with any background check you require of me."
"No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have."
Give an example of a time that changing technology significantly impacted your work. How did you react to this?
In the clinical laboratory setting, innovation in the field is causing technology to change at a very rapid rate and LifeLabs wants to be on the forefront of those changes in technology to greater benefit the patients and customers that they work with. For this question, no matter the experiences that you have in working with evolving technology, your interviewer will be looking to hear that you keep an open mind to changes in technology and that you have the ability to learn and be functional on new equipment. In your example, be sure to point these qualities out to your interviewer.
"Last year, my employer purchased an Accuvein device to help us phlebotomists find the veins of patients that we would normally have a tough stick on. I can't explain enough how great of a device this has been. While I consider myself to be a great Phlebotomist with an excellent ability have successful sticks, the times where I would struggle with a patient would really eat at me. After quickly training on the Accuvein, I became very adept at working with all patients and the device has really made me quicker in my work and provided many patients much more comfort. It was a true win-win for all!"
"A career in business communications has really required me to be ever-changing and flexible when faced with evolving technology. I am a very computer literate person and I have prided myself up to this point in my career in my ability to always seek new technologies and programs that make me better in my work. A recent example is the use of the app Slack for me and the team that I lead with my current healthcare organization. Being that we are on the road a lot and working remotely, this app allows up to date communication and messaging among my team with the use of their cellphone rather than needing to connect to internet via their laptops. Things like Slack have made my job leading a team much more efficient and enabled our work to be more productive on a daily basis."
When have you shown a willingness to learn a new method or new approach to solving a problem?
Being flexible, and able to handle change is a skill that all employers desire to see. Discuss with the interviewer your ability to approach a problem using new methods. Give a recent example but make sure to spend more time highlighting the resolution rather than the problem.
"When our facility came under new management last year many new methods and policies came into place. I was able to learn some exciting new approaches to our challenges in patient care and customer management. I quite enjoyed the process."
"It's funny; they say people in medicine are 'lifelong learners'. But on top of that, we're in this digital revolution, and everyone has to learn new software all the time. I'm finally getting old enough to realize that its difficult to be constantly adapting. I think my 75-year-old aunt telling me how to use my iPhone helped me appreciate that it's all about humility. Not WHO is teaching you, but if you are willing to learn. In the medical context, I just took an updated CPR course, and it went from the 2:15 compressions to continuous compressions and I had to adapt to avoid my past way of thinking."
In your opinion, what makes you a great problem solver?
Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."
"I believe I am a great problem solver because I am sure to gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path."
LifeLabs seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
"I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."
Do you prefer to work in a team based position or individually?
In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.
"Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."
"I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well."
"I love both of them. I enjoy working with others to share my experience and gain different skills. I believe that will positively support the work. I also have a high performance if I have to work independently."Rachelle's Answer
Try offering up some specific examples of times when you excelled working in a team, and working on your own.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Here at LifeLabs, we are continually seeking innovation in our business and we rely on our employees to be the innovative minds. Have you ever sought new or innovative ways to perform your job?
Do you think it is possible to be a good team member, yet disagree with the leader?
LifeLabs is a customer driven organization that needs to listen and show interest in our customers. Talk about a time where your active listening skills really paid off to help a patient or a customer on the job.
LifeLabs was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
The business model of LifeLabs being an external laboratory services provider is unique to a lot of healthcare organizations, providers and employees. What do you see as the advantages and disadvantages of our model?
When you work as part of a larger team, what role do you find yourself taking on? Do you have flexibility in how your work with others?
Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
Tell me about yourself.
How would you rate your ability to embrace change in the workplace?
Talk about a work environment you were a part of where others weren't showing mutual respect to their teammates. How did you react to this situation?
Talk about a time you had to maintain your composure and show compassion in a highly stressful work environment. How did you go about maintaining your composure and show compassion?
Talk about a time you had to partner with an external partner or team to work as a cohesive unit. What steps did you take to ensure that you were as effective as could be in the partnership?
What is your patient care philosophy?
How do you put your customers or patients first in the work that you do?
Why do your skills suit our clinical lab environment here at LifeLabs?