"As a sales rep in the medical industry, my job boils down to helping customers find cost-effective solutions to their problems. To do this, upon my first call with a new client, I take an approach where I demonstrate concern over their problems to help provide a solution. About a month ago, I called on a potential new client that we had heard was struggling with losing patients out of their imaging services. Upon meeting the CEO, I demonstrated concern by saying we had the numbers of their losing customers to competitors for imaging services. Immediately, he started talking about how others in the area had better and cheaper services than the referring providers. Hearing this, I could talk about the new imaging machines that would greatly benefit them. The conversation went uphill from that point, and a great sale was finalized just two weeks later."

"Last year, I performed routine blood draws on an inpatient Med/Surg unit of a hospital, and in talking to the patient, I noticed that his speech was slurred. I kept him talking to determine if he may be suffering a stroke at the time. As he kept talking, I noticed facial drooping, so I called the nurse's emergency pager, and a rapid response code was called immediately. The patient was rushed into surgery, and my supervisor later commended me for my quick thinking in conversing with the patient where others may have not."

Show the interviewer that you have excellent active listening skills. Describe what you do to show a patient you are actively listening and hearing what they are saying and how these skills helped a patient or customer in the workplace.