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LensCrafters Interview
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32 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Shopping     Retail    
Question 1 of 32
What do you hope to learn from this job at LensCrafters?
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How to Answer
Are you looking to learn the technical skills that will help you learn how to troubleshoot and repair computer issues so that you can one day work in the IT industry? Maybe you are looking to get some experience to help you decide if you want to become a social worker or work in the medical field. Share what you are looking to get out of the experience. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career!
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Answer Examples
1.
What do you hope to learn from this job at LensCrafters?
Are you looking to learn the technical skills that will help you learn how to troubleshoot and repair computer issues so that you can one day work in the IT industry? Maybe you are looking to get some experience to help you decide if you want to become a social worker or work in the medical field. Share what you are looking to get out of the experience. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career!

Rachelle's Answer #1
"I am looking to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and had interviewed some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of sales but also become comfortable with both sides of the business. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales."
Rachelle's Answer #2
"I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence to grow, and my sales skills as well."
2.
We need reliable people on our team at LensCrafters. How many days were you absent from work last year?
A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.

Rachelle's Answer #1
"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."
Rachelle's Answer #2
"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."
3.
Personality fit is important to us at LensCrafters. How would you describe your personality?
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. These examples could include buzzwords such as introverted, energetic, and confident.

Rachelle's Answer #1
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Rachelle's Answer #2
"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"
4.
Why is this job with LensCrafters right for you at this time in your career?
Discuss with the interviewer why you are looking to make a change, and how this particular role fits well with the changes that you are seeking. Be sure to give a more in-depth answer than the typical 'I am looking for growth' answer that so many interviewers hear. Be thoughtful and draw upon the research you have done on the company.

Rachelle's Answer #1
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while giving me an opportunity to advance in my management skills."
Rachelle's Answer #2
"This job will fit perfectly surrounding my school schedule. I hope once I complete my education that I can be given full-time hours for the summer. I am excited to work for LensCrafters because of the flexibility you offer students, as well as the growth potential."
5.
This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
Most retail positions require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.

Rachelle's Answer #1
"I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."
Rachelle's Answer #2
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
6.
Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
Walk the interviewer through your career history in retail. Be sure to highlight your favorite, and most challenging, positions. Discuss what made them so challenging and rewarding.

Rachelle's Answer #1
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."
Rachelle's Answer #2
"My most challenging position, and also my most favorite position, would be my current role. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. In my current position, the hours are great, my co-workers are nice, and I receive fair compensation."
7.
You will be responsible for a large amount of cash and valuable merchandise at LensCrafters. What would your most recent employer say about your character and honesty?
Honesty is incredibly important when you are working in a retail environment based on a multitude of cash transactions. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.

Rachelle's Answer #1
"My most recent employer and all others would say that I have strong character and always choose honesty first. I have solid references who will attest to that as well."
Rachelle's Answer #2
"My most recent employer would say that I am a person of integrity. I fully believe in honesty at all times."
8.
At LensCrafters we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
Leadership at the retail level can open up many career options such as store management, district level leadership and even corporate opportunities. Talk to the interviewer about any interest you have in gaining a leadership role down the road.

Rachelle's Answer #1
"I would be very excited about obtaining a role in leadership within LensCrafters in the future. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready."
Rachelle's Answer #2
"I have been in an unofficial leadership role for the past three years of my career. I believe that a management role with LensCrafters would be a great next step in my career."
9.
In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
Strong math skills are an asset in any retail based role. Assure the interviewer that you are comfortable with the math associated with handling cash transactions and performing inventory counts.

Rachelle's Answer #1
"I did very well in math during High School and am comfortable with the math skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."
Rachelle's Answer #2
"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."
10.
At LensCrafters we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
As a retail employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.

Rachelle's Answer #1
"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."
Rachelle's Answer #2
"I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."
11.
LensCrafters puts customer service first. How do you ensure that you always put the customers' needs first?
Retail environments are competitive, and business can go down with one honest mistake. Discuss with the interviewer how you ensure that your customers receive the best service from you.

Rachelle's Answer #1
"I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success."
Rachelle's Answer #2
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. Treat others as you want to be treated. It's a good rule to live by."
12.
What do you know about LensCrafters? Why do you want to work for us?
Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. What did you find in your research that made you excited to work for LensCrafters?

Rachelle's Answer #1
"I have researched LensCrafters a great deal and am very happy with the positive reviews I came across, online. I would love to work for a company with such a great reputation."
Rachelle's Answer #2
"I want to work for LensCrafters because I shop here all of the time. I love your product, and your company culture seems great too."
13.
We have a strong employee honesty program in place at LensCrafters to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
Loss prevention initiatives are incredibly important in the retail sector. Discuss with the interviewer how you would handle a situation surrounding employee theft.

Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.

Rachelle's Answer #1
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Rachelle's Answer #2
"I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"
14.
This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
Many retail-based organizations require their employees to wear a uniform. Talk to the interviewer about any times that you have been required to wear a uniform. What are your thoughts on this? Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms.

Rachelle's Answer #1
"I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at LensCrafters and see that it adds a strong level of professionalism."
Rachelle's Answer #2
"I think that uniforms are a great way to provide a feeling of unity in the workplace. May I see what your uniforms look like?"
15.
In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
Do you have examples of displays that you have created? Do you have unique ideas that you can share with LensCrafters in regards to their current merchandising? Show the interviewer that you are interested in the creative aspect of creating an attractive retail display.

Rachelle's Answer #1
"I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase. The displays I have seen in your stores are fascinating, and I would love to be a part of that creative flair."
Rachelle's Answer #2
"I believe that with some training, I could very easily create some attractive displays. I have a natural flair for the creative and look forward to exercising that."
More Interview Q&As
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32 LensCrafters Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. What do you hope to learn from this job at LensCrafters?
  2. We need reliable people on our team at LensCrafters. How many days were you absent from work last year?
  3. Personality fit is important to us at LensCrafters. How would you describe your personality?
  4. Why is this job with LensCrafters right for you at this time in your career?
  5. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
  6. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
  7. You will be responsible for a large amount of cash and valuable merchandise at LensCrafters. What would your most recent employer say about your character and honesty?
  8. At LensCrafters we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
  9. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
  10. At LensCrafters we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
  11. LensCrafters puts customer service first. How do you ensure that you always put the customers' needs first?
  12. What do you know about LensCrafters? Why do you want to work for us?
  13. We have a strong employee honesty program in place at LensCrafters to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
  14. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
  15. In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
  16. Tell me 3 qualities you possess that make you a strong fit for this position with LensCrafters.
  17. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
  18. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
  19. Have you researched our company values? What makes you the best candidate for LensCrafters?
  20. At LensCrafters we like to hire strong achievers. Give me an example of a time when you went above and beyond.
  21. How do you like to be recognized for your accomplishments?
  22. Tell me about a time when you made a suggestion requesting change in an organization.
  23. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
  24. What type of manager brings out the best in you?
  25. How do you handle a situation where your supervisor does not properly communicate information to you?
  26. What type of work environment do you dislike working in?
  27. Describe to me your ideal employer.
  28. How can LensCrafters motivate you on the job?
  29. What are your salary expectations?
  30. How do you feel about performance incentives?
  31. Do you have reliable transportation?
  32. How do you handle situations that could cause you to be late or miss work?
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