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Lee Hecht Harrison

28 Interview Questions & Answers

1.
Being successful in the consulting industry requires adaptability and the ability to learn a business fast. What would be your approach to help you learn the ins and outs of a new client?
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Ryan's Advice
Lee Hecht Harrison contracts with businesses in different industries for their services and it is likely that your job would require you to learn the fine details of each business that you would work with. Demonstrate your ability to be flexible by giving examples of times you've had to do this during your career. As well, describe the approach that you would take to get the know the businesses you would be working with so you can apply your knowledge and expertise toward helping them.

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1.
Being successful in the consulting industry requires adaptability and the ability to learn a business fast. What would be your approach to help you learn the ins and outs of a new client?
Lee Hecht Harrison contracts with businesses in different industries for their services and it is likely that your job would require you to learn the fine details of each business that you would work with. Demonstrate your ability to be flexible by giving examples of times you've had to do this during your career. As well, describe the approach that you would take to get the know the businesses you would be working with so you can apply your knowledge and expertise toward helping them.

Ryan's Answer #1
"As you can see from my resume, I've been in corporate training and education for over ten years. In my current role, I have to use similar techniques working with different departments to try and tailor programs that meet their specific needs. I feel that my current approach of hosting an intake meeting with leaders would be effective in a consulting role with external customers. The current intake meetings that I lead are an opportunity for me to ask questions and learn as much as I can about my customers. In turn, it is an opportunity for me to lay the groundwork for the project and set expectations. Do you see this as an effective approach for this role?"
Ryan's Answer #2
"Having worked in quality roles for most of my career in both the private and public sectors, I think my career experiences have shaped me well for this role. Transitioning to a consultative role would definitely be a transition for me and the biggest transition will be this need to work in many different industries. For me, researching clients, their business and their industry will be the first step to my approach in learning about them. I want to make a great first impression when I am face to face with a new client and that first impression starts with my knowledge. Then, my openness and ability to communicate would take over when I am working directly with clients. I know the right questions to ask for laying out quality initiative projects and I know the right things to educate clients on."
2.
Do you have any experience in succession planning? If so, in what areas do you have specific experience?
A key component to consulting services for leadership development is succession planning and for this question, your interviewer will be looking to hear what experience you have in this area and that you understand the key components to the succession planning process. If you have experience, be sure to highlight some examples and what role you played. If you don't have any direct experience in succession planning, be sure to research and be able to speak about the key components of the process.

Ryan's Answer #1
"With my current organization, I was directly involved in the creation of the succession planning processes for many of our key positions and this process really opened my eyes for how to be successful in the future planning. The first key item to undertake was identifying the key positions that we wanted to have succession plans for. We identified these roles by determining which roles were vital to the success of the organization and which roles would deter future growth if left unfilled. Once key roles were identified, I worked with leaders of and incumbents in those roles to build the key competencies for those positions. With these inventories of competencies now in hand, I worked with our HR staff to build plans for internal succession of selected employees and I helped build succession training programs for specific individuals. With this role at Lee Hecht Harrison, I think my experience would work well with your clients in many different industries."
Ryan's Answer #2
"My experience in succession planning falls in working with specific roles that I supervised and helping to identify great candidates to begin working with Human Resources staff on training and planning for future roles. During these processes, I used both quantitatvie performance data and personal experiences with my employees in identifying the best candidates. In planning to prepare for a leadership consulting role, I feel like I would bring great experience and ability to other key aspects of the succession planning process for your clients because I have extensive knowledge of different management roles adn their importance in the overall success of businesses."
3.
At Lee Hecht Harrison, you will have the opportunity to work with high level executives and leaders from the companies we contract with. What experience do you have in working with people at these levels?
As a business advisory and consulting firm, Lee Hecht Harrison works with Managers, Directors, CEO's, CFO's, CAO's and leaders with other titles on all of our projects. Your role will likely involve working closely with these leaders. For this question, your interviewer will be looking to hear that you are comfortable in working with the leadership team of the organization's clients by having you talk about your experience. Make sure that the examples you provide include some details on how you worked effectively to get the job done with the leaders you worked with.

Ryan's Answer #1
"In my current role, I work directly under our Chief Financial Officer and sit on a couple of different committees that our Chief Executive Officer is on. Under the direction of my CFO, we have a great working relationship. I am comfortable approaching him at any moment with questions or to bring forward new ideas. He is aware of my strengths and respects my opinions on matters in my wheelhouse, so he never hesitates to come to me with important things. I think the keys to our strong relationship are the respect we show for each other and our open lines of communication."
Ryan's Answer #2
"Throughout my career, I feel fortunate to have had the opportunity to work with employees at all levels of the organizations that I've worked with. To me, working effectively with anyone requires a personal touch and a respectful approach. Whether I work with front line sales staff or members of the C-Suite, I take the time to get to know the person, their job and how I can best be of help to them in my role. This approach really helped me build a relationship with a Sales Executive that a few of my colleagues had struck out with in recent interactions."
4.
Do you have any experience in 1:1 coaching of business leaders? If given the opportunity to coach leaders as a consultant here at Lee Hecht Harrison, what skills would you bring to the table?
In looking to hire staff to work with the leaders of their clients, Lee Hecht Harrison may be considering candidates from many different backgrounds. For this question, your interviewer will be looking to hear if you have experience in working with and possibly coaching high level leaders in the business world. Talk openly about any experience that you have and, most importantly, talk about the unique skills that you would bring to the table if hired for this role at Lee Hecht Harrison.

Ryan's Answer #1
"After obtaining my MBA, I embarked on a career path that involved organizational development and corporate training in the healthcare and manufacturing fields. During my time in the healthcare industry, I was an integral part in coaching high level leaders and did get the opportunity to do so on an individual basis. In my training and experience, I believe that the key component of individualized leadership training is that it is customized to each individual to suit their needs. I have extensive experience in evaluating skill sets and developing individualized training to work on critical leadership skills. Last year, I developed an individualized training for my organization's new Chief Nursing Officer that was centered around having difficult conversations with staff. The new leader was highly equipped with all of the great skills for the position, but lacked the ability and confidence in this necessary aspect of the job."
Ryan's Answer #2
"During my experience working with and training leaders in the manufacturing industry, I think I have a great knack for working with Type A personalities and really reaching them and their needs. I am skilled at creating desired challenges for them to help develop and hone their skills like I did a few years ago with a newly hired Chief Operating Officer that struggled with interpersonal skills. My key with him was setting challenging goals in between our meetings and the plan worked to perfection. If hired for this role here at Lee Hecht Harrison, this ability would be key with the leaders I would be working 1:1 with."
5.
Customer service is our top priority at Lee Hecht Harrison. What is your customer service philosophy?
Because Lee Hecht Harrison puts so much effort into their customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the Lee Hecht Harrison website and take note of any keywords they use when it comes to their customers. Match your language with theirs.

Ryan's Answer #1
"I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."
Ryan's Answer #2
"As overused as this phrase may be, 'Service with a smile' has always been my customer service philosophy. Very few people can resist a great smile and a friendly interaction! Friendliness warms customers up, makes them more inclined to work with you, and also diffuses a conflict quickly."
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