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Lee Hecht Harrison Interview
Questions

28 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 28

With a lot of our clients here at Lee Hecht Harrison, we introduce them to new and innovative sourcing strategies to help them hire and retain top talent in their industries. What sourcing strategies are you familiar with and most successful with?

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Lee Hecht Harrison Interview Questions

  1. 1.

    With a lot of our clients here at Lee Hecht Harrison, we introduce them to new and innovative sourcing strategies to help them hire and retain top talent in their industries. What sourcing strategies are you familiar with and most successful with?

      In the business industry, consultants are often called upon when organizations have exhausted all internal options to get the job done. On the recruitment side of things, you as a consultant must be able to thing outside of the box to come up with new and creative ways to help clients hire new talent into their organization. To gauge how you will do this, your interviewer will be looking to hear about the sourcing strategies you have utilized that are creative and unique and have worked with success. This will allow them insight as to how you will work with potential clients if hired at Lee Hecht Harrison.

      Ryan's Answer

      "During my career, I've utilized many sourcing strategies. These have included email blasts to competitors, attending industry events and re-branding to help recruit. But to me, the importance of uniqueness in sourcing is what truly sets an organization apart to attracting top talent. My current organization was having trouble recruiting engineering staff for many years. We attended events, we discretely contacted high profile engineers from across the country and sent out recruitment postcards to members of one of the engineering societies and none of those strategies work. Basing off of past experience, we started a networking campaign among our current engineering staff by doing some recruitment training for them over the course of a couple team meetings. We also approached executive leadership about creating a referral bonus for the engineering staff. Based on the great job satisfaction of our staff, the networking campaign led to four hires within the first six months and truly showed me how powerful expert to expert networking could be."

      Ryan's Answer

      "As you are probably aware, the use of different social media platforms as recruitment tools has sure become a game changer in recent years across every industry. Over the past five years, I've tried to really delve into this sourcing strategy and have seen some great successes utilizing sites like Facebook, Twitter, LinkedIn and Slack. With my experience, I really think I could help your clients tap into new passive candidates for their open jobs."

  2. 2.

    What do you think is the key quality for a great business leader and how would you promote and educate this quality with our clients here at Lee Hecht Harrison?

      Business research and leadership development research has shown that there are many qualities that great leaders possess. Rather than having you rattle off all of the great qualities, your interviewer is looking to hear you speak passionately about what you feel is an important quality of a great leaders. Prior to your interview, put some thought to this question to be able to speak about why you feel this quality is important in leadership and how you would promote this quality with your clients if hired for the position.

      Ryan's Answer

      "Through my years of working with high level executives and CEO's and through all of the great publications I have read, I truly believe that vision is one of the key components of any great leader. Where many great managers know what it takes to get the job done and do a excellent job of conveying that message, a true leader has a vision for the future to drive business to new levels while also having the foresight to put that vision into action. While being a believer that having true business vision comes naturally to the right people, I have worked with leaders on reflecting on their visions and giving them the tools to help project their vision into words with their staff. I'd love to bring these ideas to the leadership development programs here at Lee Hecht Harrison."

      Ryan's Answer

      "In my experience working closely with high level leaders at the organization I've worked with during my career, I'm a believer that the promotion of teamwork and cohesiveness is one of the key qualities of successful leaders. I've witnessed to many teams and businesses fail because a leader was too stubborn to delegate work and trust others around them to help get a job done. For me, I've always stressed the importance of teamwork by promoting a trusting environment for my leaders and showing them the importance of not being the watch over your shoulder types of leaders. I have many great examples of great leaders who delegated work and entrusted their staff around them to work cohesively as a team."

  3. 3.

    Being successful in the consulting industry requires adaptability and the ability to learn a business fast. What would be your approach to help you learn the ins and outs of a new client?

      Lee Hecht Harrison contracts with businesses in different industries for their services and it is likely that your job would require you to learn the fine details of each business that you would work with. Demonstrate your ability to be flexible by giving examples of times you've had to do this during your career. As well, describe the approach that you would take to get the know the businesses you would be working with so you can apply your knowledge and expertise toward helping them.

      Ryan's Answer

      "As you can see from my resume, I've been in corporate training and education for over ten years. In my current role, I have to use similar techniques working with different departments to try and tailor programs that meet their specific needs. I feel that my current approach of hosting an intake meeting with leaders would be effective in a consulting role with external customers. The current intake meetings that I lead are an opportunity for me to ask questions and learn as much as I can about my customers. In turn, it is an opportunity for me to lay the groundwork for the project and set expectations. Do you see this as an effective approach for this role?"

      Ryan's Answer

      "Having worked in quality roles for most of my career in both the private and public sectors, I think my career experiences have shaped me well for this role. Transitioning to a consultative role would definitely be a transition for me and the biggest transition will be this need to work in many different industries. For me, researching clients, their business and their industry will be the first step to my approach in learning about them. I want to make a great first impression when I am face to face with a new client and that first impression starts with my knowledge. Then, my openness and ability to communicate would take over when I am working directly with clients. I know the right questions to ask for laying out quality initiative projects and I know the right things to educate clients on."

  4. 4.

    In the change management process, talk about the importance of providing a clear vision to staff of an organization. How do you think this is best done?

      The change management process is often most difficult for front-line staff at an organization. A big reason for resistance to change is that people aren't seeing the big picture, or reasons, for the change and what positive outcomes will happen with the change. Explain to your interviewer why you feel that providing a vision is important and talk about the need for it to come from leadership within the organization. Then, give any examples of providing a vision that you've been a part of during your career.

      Ryan's Answer

      "As I've worked with organizations on their change management processes, I've always felt it was important that communications were clear from the start of a change process. When people are left in the dark, they naturally can't understand why changes are being implemented and they become defensive and resistant to change. Last year, I worked with a manufacturing company that was implementing new equipment that would reduce their staffing needs and change the jobs of many individuals. To roll this out to employees, I helped the leadership team prepare a detailed video and presentation that outlined the entire vision of the project. What really hit home with the staff was the dire need to take this direction based on competitors cost of goods and the fear of being driven out of the market."

      Ryan's Answer

      "Humans are curious and change is only accepted when people understand why change is happening and what the end result will be with the change. For one particular employer that I spent time with, a good portion of five years was spent acquiring smaller businesses and expansion in both product line and region size was happening rapidly. Upon working with our senior leadership, I helped develop a vision document and accompanying slide show to show the future state of the organization ten years down the road. When staff saw the aggressive growth plans of the organization and the potential great things we all could accomplish, buy-in became much more clear from everyone."

  5. 5.

    In the organizational design work that you have done in the past, how have you involved senior leadership with the organization's that you've worked with?

      As a consultant with Lee Hecht Harrison, walking a client through an organizational design change must involve buy-in and involvement from the highest level of the organization. Talk about your previous experiences in working with and including senior leaders in the planning and decision making processes surrounding the redesign of an organization. Be able to speak confidently and knowledgeably as to why it is so important to include them as well. Speak to their importance during the design process, transition planning, transition implementation and follow up after implementation.

      Ryan's Answer

      "On a recent organizational redesign for a retail outfit, I worked closely with the CEO, CFO and other senior leaders right from the start of the project. During the planning stages, I teed up several staff communications that came out from the CEO as it was very important that staff were made aware of the pending changes from the highest level of the organization. The leadership team gave valuable input during the planning stage that really helped me to guide the course for them for the entirety of the project. I am comfortable and familiar with working with all levels of an organization and I feel that the clients here at Lee Hecht Harrison will greatly benefit from that if I'm hired for this position."

      Ryan's Answer

      "Major change processes like an organizational design change often involve many emotions for the employees of an organization. To help manage emotions, I've always considered the best remedy to be up front, honest communication from the leaders of the organization. Throughout my entire body of work in the consulting role with a company, I ensure that leaders give regular updates to staff. If needed, I help draft communications and write speeches for town hall meetings and don't hesitate to assist leaders with these items."

  6. 6.

    This role will put you face to face with leaders of our clients and have you coaching them on how to coach performance related issues. What insight will you bring to the area of performance evaluation and development?

      In this role with Lee Hecht Harrison, part of your role would be working with clients on performance management and optimizing the performance of their staff. Be prepared to talk about any aspects of perfomance management that you have been a part of during your career as well as speaking about hte importance of the bigger picture of performance manageemnt in respect to teh performance of an organization. Another important thing to discuss is anything pertaining to coaching those that will be coaching others.

      Ryan's Answer

      "During my career, I have been involved in the creation of two different performance management system creations and both have provided a ton of insight to me looking to move into this role. I have been a part of creating effective evaluation tools that are used to drill down to the KSA's required for a particular job. This process entailed detailed job evaluations to help in identifying key performance measures for each job. The tool creating process also offered me the chance to design and create soem great feedback guidelines that hiring managers were trained on. I think this experience will pay off very well for your clients that are in need of creating or revamping their current performance management systems."

      Ryan's Answer

      "In my current role, I have worked with our management and leadership staff on education and training for a new performance management system that my organization began using two years ago. While the technical side of learning the electronic evaluation program was very important, our leaders found the background knowledge around the evaluation process even more helpful. During that training, we talked about the importance that effective performance management played in reducing turnover and boosting employee satisfaction and gave our leaders great tips and tricks to use with their staff. I'd love to bring these things here to work with teh clients of Lee Hecht Harrison."

  7. 7.

    Change management is an important aspect of consulting our clients here at Lee Hecht Harrison. Have you participated in a change management process during your career?

      Due to many factors, change is inevitable adn unavoidable for businesses today. Because of this, Lee Hecht Harrison is often sought after to lead change management processes for their clients and the role that you are interviewing for will help facilitate this process with clients. Prior to your interview, think about particular change management processes that you have been a part of and be able to speak to your ability to lead others in making necessary business changes. Make sure to talk about the importance of having a vision, developing a plan and measuring progress as part of the overall change process.

      Ryan's Answer

      "In my leadership role with my current organization, I have been part of an ongoing change process to optimize our staffing ratio to meet production needs. After being part of a careful analysis process and researching industry standards, we implemented a plan to heavily reduce our administrative staff while bolstering production staff and this was a huge change for our organization. My role in the implementation of the process was to gather data and put together a presentation for our Board and Senior Leadership. As well, I helped prepare both internal and external communications that went out regarding our upcoming changes. As things stand today, we have been in continuous review of new processes and things are going great! This involvement has helped prepare me for helping others manage significatn change in their business processes."

  8. 8.

    What have you found to be the most effective methods for training workers? Are there any you've found to be very ineffective?

      Lee Hecht Harrison works with clients on a daily basis to help improve their day to day processes as an organization and part of that improvement stems from training. Your role as a consultant with Lee Hecht Harrison can entail recommending and even facilitating training for staff and your interviewer is looking to gain insight into your thoughts and experiences with different methods of training. For your answer, be honest about your thoughts while also showing an open mind to considering other methods as well.

      Ryan's Answer

      "Having been in the corporate training and developing world over the past ten years, I can say that the best training method for a company or a group of employees is very situational. I have experience conducting classroom style trainings and they can be very effective for high needs situations. I also have experience designing and implementing e-learning programs for my organization and this has been extremely beneficial for simple, yet necessary, trainings for a busy workforce. If hired for this position, I'll be able to assess the needs of my clients and work with them on creative and effective solutions that meet their training needs."

  9. 9.

    Talk about a success story that you have in implementing an organization design change with an organization. How will your skills used here benefit the clients of Lee Hecht Harrison?

      Organizational design is a very broad field that looks at workflow, procedures, systems and structures that impact the overall business goals of an organization. Over time, changes in products and ways of doing business should require changes in the overall design of the organization, but companies are often slow to react to needed changes. Talk about an organization design project that you were a part of and describe the details of the project that you handled. Then, talk about your organizational design skills that you would bring to the table at Lee Hecht Harrison.

      Ryan's Answer

      "With a background in HR, my org design work has most often centered around labor efficiencies with organizations. I have a lot of experience in evaluating work processes and gauging the appropriate labor needs that are necessary. Last year, I worked with a small plastics manufacturer that wasn't using their automation capabilities to their highest level. They were essentially paying many people to do what some of their machinery could actually do. While it did involve some difficult conversations and some difficult employment decisions, the organization was able to save a lot of labor costs on simple modifications to their processes."

      Ryan's Answer

      "As you can see from my resume, I have a vast amount of experience in the transportation and warehousing industries. In my work here, org redesign has always been a focus to increase efficiencies and profitability. Last year, I helped a large trucking firm implement the UPS logistics philosophy in their routing that saved a lot money on fuel, maintenance costs and labor. If hired here, I think my corporate design experience in these areas would translate well to industries like manufacturing and healthcare."

  10. 10.

    What knowledge do you have of differing leadership styles and how would you work effectively with each in this role?

      People that work their way through the ranks of the business world and find themselves in high level positions can lead with many different styles. For this question, be sure to do your research on the differing leadership styles and be able to speak about specific times you have worked with leaders with that style or how you would effectively work with each style. Make sure to speak to the importance of differing leadership styles equating to the need for an individualized approach to training leaders.

      Ryan's Answer

      "I have received training on working with the most common leadership styles in the sales industry: transformational leadership, transactional leadership, autocratic leadership, bureaucratic leadership and democratic leadership. I also fully understand the important characteristics and personality traits that leaders in each style display. I have some personal experience training an autocratic leader very closely on promoting teamwork within his department due to low morale. For this leader, it was important for me to personalize my approach by teaching him about his leadership style and what the pro's and con's both were. From there, my focus remained outward towards his team and their performance and how his approach could help impact that positively. Moving forward from our training, his team definitely felt a positive uptick in their morale and production."

      Ryan's Answer

      "Having worked with leaders all across my current organization, I quickly came to realize that every leader works in and is motivated by their own unique set of circumstances. And because of those facts, it is important for me to take a personalized approach to training. I've worked with leaders that had a hard time delegating work and ruled with more of an iron fist than most others. For these leaders, a direct approach from myself as the trainer was required and a focus on the importance of teamwork and recognition were important. I've also worked with leaders on the opposite end of that spectrum that approached leadership from a very hands off perspective and were successful more on the administrative side of their roles. With these leaders, I had success in approaching training with an emphasis on establishing standards and procedures for their department and promoting their involvement with their team. I think my versatility in working with every leadership style would be an advantage here at Lee Hecht Harrison."

  11. 11.

    Do you have any experience in 1:1 coaching of business leaders? If given the opportunity to coach leaders as a consultant here at Lee Hecht Harrison, what skills would you bring to the table?

      In looking to hire staff to work with the leaders of their clients, Lee Hecht Harrison may be considering candidates from many different backgrounds. For this question, your interviewer will be looking to hear if you have experience in working with and possibly coaching high level leaders in the business world. Talk openly about any experience that you have and, most importantly, talk about the unique skills that you would bring to the table if hired for this role at Lee Hecht Harrison.

      Ryan's Answer

      "After obtaining my MBA, I embarked on a career path that involved organizational development and corporate training in the healthcare and manufacturing fields. During my time in the healthcare industry, I was an integral part in coaching high level leaders and did get the opportunity to do so on an individual basis. In my training and experience, I believe that the key component of individualized leadership training is that it is customized to each individual to suit their needs. I have extensive experience in evaluating skill sets and developing individualized training to work on critical leadership skills. Last year, I developed an individualized training for my organization's new Chief Nursing Officer that was centered around having difficult conversations with staff. The new leader was highly equipped with all of the great skills for the position, but lacked the ability and confidence in this necessary aspect of the job."

      Ryan's Answer

      "During my experience working with and training leaders in the manufacturing industry, I think I have a great knack for working with Type A personalities and really reaching them and their needs. I am skilled at creating desired challenges for them to help develop and hone their skills like I did a few years ago with a newly hired Chief Operating Officer that struggled with interpersonal skills. My key with him was setting challenging goals in between our meetings and the plan worked to perfection. If hired for this role here at Lee Hecht Harrison, this ability would be key with the leaders I would be working 1:1 with."

  12. 12.

    What do you see as a potential hurdle you would have to overcome to be able to work with groups of high level leaders at our clients on their team development?

      The role that you are interviewing for at Lee Hecht Harrison will put you in front of high level leaders at the clients you will be working for and you will have to possess the confidence and ability to work with them directly on team building and promotion. Dig deep to think about what you believe your biggest hurdle will be in that situation and talk to your interviewer about your plan to overcome that obstacle. Make sure that your learning opportunity promotes your insight into the role that you are interviewing and potentially points out an area of inexperience that have that you see as a great opportunity.

      Ryan's Answer

      "In talking to another employee here, I understand that this role will have me working across a pretty broad spectrum of industries and I honestly see this as the only hurdle I will have to overcome from the start. As you can see from my experience, my professional experience has strictly been in the retail industry adn this role will really push me to learn healthcare, manufacturing, sales and other industries so I can speak knowledgably to the businesses of my potential clients. I have great research skills and would utilize this skill to get to know my clients and their businesses very well if hired for this position."

  13. 13.

    Customer service is our top priority at Lee Hecht Harrison. What is your customer service philosophy?

      Because Lee Hecht Harrison puts so much effort into their customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the Lee Hecht Harrison website and take note of any keywords they use when it comes to their customers. Match your language with theirs.

      Ryan's Answer

      "I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."

      Ryan's Answer

      "As overused as this phrase may be, 'Service with a smile' has always been my customer service philosophy. Very few people can resist a great smile and a friendly interaction! Friendliness warms customers up, makes them more inclined to work with you, and also diffuses a conflict quickly."

  14. 14.

    At Lee Hecht Harrison, you will have the opportunity to work with high level executives and leaders from the companies we contract with. What experience do you have in working with people at these levels?

      As a business advisory and consulting firm, Lee Hecht Harrison works with Managers, Directors, CEO's, CFO's, CAO's and leaders with other titles on all of our projects. Your role will likely involve working closely with these leaders. For this question, your interviewer will be looking to hear that you are comfortable in working with the leadership team of the organization's clients by having you talk about your experience. Make sure that the examples you provide include some details on how you worked effectively to get the job done with the leaders you worked with.

      Ryan's Answer

      "In my current role, I work directly under our Chief Financial Officer and sit on a couple of different committees that our Chief Executive Officer is on. Under the direction of my CFO, we have a great working relationship. I am comfortable approaching him at any moment with questions or to bring forward new ideas. He is aware of my strengths and respects my opinions on matters in my wheelhouse, so he never hesitates to come to me with important things. I think the keys to our strong relationship are the respect we show for each other and our open lines of communication."

      Ryan's Answer

      "Throughout my career, I feel fortunate to have had the opportunity to work with employees at all levels of the organizations that I've worked with. To me, working effectively with anyone requires a personal touch and a respectful approach. Whether I work with front line sales staff or members of the C-Suite, I take the time to get to know the person, their job and how I can best be of help to them in my role. This approach really helped me build a relationship with a Sales Executive that a few of my colleagues had struck out with in recent interactions."

  15. 15.

    Do you have any experience in succession planning? If so, in what areas do you have specific experience?

      A key component to consulting services for leadership development is succession planning and for this question, your interviewer will be looking to hear what experience you have in this area and that you understand the key components to the succession planning process. If you have experience, be sure to highlight some examples and what role you played. If you don't have any direct experience in succession planning, be sure to research and be able to speak about the key components of the process.

      Ryan's Answer

      "With my current organization, I was directly involved in the creation of the succession planning processes for many of our key positions and this process really opened my eyes for how to be successful in the future planning. The first key item to undertake was identifying the key positions that we wanted to have succession plans for. We identified these roles by determining which roles were vital to the success of the organization and which roles would deter future growth if left unfilled. Once key roles were identified, I worked with leaders of and incumbents in those roles to build the key competencies for those positions. With these inventories of competencies now in hand, I worked with our HR staff to build plans for internal succession of selected employees and I helped build succession training programs for specific individuals. With this role at Lee Hecht Harrison, I think my experience would work well with your clients in many different industries."

      Ryan's Answer

      "My experience in succession planning falls in working with specific roles that I supervised and helping to identify great candidates to begin working with Human Resources staff on training and planning for future roles. During these processes, I used both quantitatvie performance data and personal experiences with my employees in identifying the best candidates. In planning to prepare for a leadership consulting role, I feel like I would bring great experience and ability to other key aspects of the succession planning process for your clients because I have extensive knowledge of different management roles adn their importance in the overall success of businesses."

  16. 16.

    For many of our clients here at Lee Hecht Harrison, the ability to effectively negotiate executive compensation is key. What negotiating skills will you bring to our clients and what would you say your overall philosophy is regarding negotiating salary?

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  17. 17.

    How would you go about conducting a compensation analysis for executive level positions with our clients at Lee Hecht Harrison?

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  18. 18.

    Lee Hecht Harrison values philanthropy and community giving. How do you choose to give back to others?

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  19. 19.

    For our clients here at Lee Hecht Harrison, how would you sell them on implementing a succession planning program for high level leaders in their organization?

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  20. 20.

    Rate your communication skills from 1-10 with proper examples backing your given rating.

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  21. 21.

    Talk about a time you had to work with a very difficult person. What was the situation and how did you handle it?

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  22. 22.

    HR is a continually changing field in every industry. If hired here at Lee Hecht Harrison, how would you ensure that you stay up on new trends in the field to best help our clients that span across multiple industries?

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  23. 23.

    At Lee Hecht Harrison, our clients are looking for us to come in and provide sound leadership in their strategic planning and growth planning processes. What leadership style would you bring to our clients?

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  24. 24.

    What types of challenges have you faced in your career with mangers/leaders when faced with a difficult recruitment effort? Do you see this experience helping you in a consulting role?

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  25. 25.

    Talk about a time that you used data to your advantage during the recruitment process. How did this data lead to success?

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  26. 26.

    Would you say that you are a goal oriented person on the job? Why would you say that?

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  27. 27.

    What do you feel is the key to developing and/or operating a great succession planning program?

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  28. 28.

    How do you stay organized and on track when working on a long-term project?

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