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Laureate Education Interview
Questions

33 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 33
At Laureate Education our business portfolio is diversified which can create a challenging management environment. Are you able to effectively manage unrelated business units?
***Note: We do not have professional answers for this career***
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1.
At Laureate Education our business portfolio is diversified which can create a challenging management environment. Are you able to effectively manage unrelated business units?
The interviewer understands that with Laureate Education, Inc. being a diverse organization, effective management between business units can be tricky. Assure the interviewer that you are up for the task by giving a specific example of a more challenging leadership role you have held in the past. Briefly discuss the challenge, your approach, the outcome, and what you gained from the experience.

Rachelle's Answer #1
"My first leadership position was with a land services company. We had multiple business units including services for residential and commercial clients. The largest challenge was maintaining the same level of customer service for the residential customers as we did the commercial customers. It took some additional training and mentoring of our existing staff and over time I was able to create a training manual that could be implemented for all business units. The implementation was a success and our customer service feedback improved significantly. One thing I learned from this experience is that even though your business may have lines drawn in regards to services and offerings, all employees should be trained and treated the same. Continuity in management is incredibly important."
Rachelle's Answer #2
"Yes, I am able to effectively manage unrelated business units. I do this by keeping expectations and support the same, through all units. In my current role we also take the time to socially integrate everyone so that they feel part of a team, regardless of the formal business structure."
2.
Because Laureate Education is a diversified organization, we offer a wide range of opportunities for career growth. Where would you like to see your career in 5 years?
Before your interview be sure to visit Laureate Education, Inc. career opportunities online. Take note of the range in opportunities. Perhaps there are opportunities in other locations? What kind of growth is available in the particular department you are interviewing with? Assure the interviewer that you desire a long term opportunity with Laureate Education, Inc. by discussing the career path you would like.

Rachelle's Answer #1
"I saw a few leadership opportunities posted on your company website that seemed very interesting. Ultimately, I would like to work my way into a management role that offered leadership opportunities. I am very interested in working for Laureate Education, Inc. because of the multiple growth opportunities present here and I look forward to proving my capabilities to you."
Rachelle's Answer #2
"In 5 years I would like to be seen as an authority in our industry. I would like to be well-connected and trusted when it comes to my work here at Laureate Education, Inc.."
3.
Clear communication is key to our success at Laureate Education. Describe to me your communication style and why you think your style will be a fit here.
Briefly describe your communication style to the interviewer and be sure to include the ways in which you feel your communications styles align. The interviewer would like to be assured that your communication style is a close match to the communication preferences of Laureate Education, Inc..

Rachelle's Answer #1
"My communication style leans more to the formal side. I like to be to-the-point and keep expectations simple to understand. If I had to sum up my communication style in a few words I would say it is concise, clean, and friendly. From the communication exchanges I have had with Laureate Education, Inc. so far, I believe our communication styles are a great fit."
Rachelle's Answer #2
"My communication skills are very strong. I often utilize written communications as a follow up to verbal communications. They provide a great resource for associates to go back to and reference, plus might answer any questions that come up along the way. I think my style of communication will be a fit here because it's thorough and flexible."
4.
At Laureate Education we offer a wide range of products and services. How do you plan to positively impact our business, if hired?
The interviewer is looking for a couple of main points in your answer. One, they would like to know that you have clearly researched the products / services offered at Laureate Education, Inc.. Two, they would like to see that you have actively thought about your potential fit with Laureate Education, Inc. and the ways that you would make a fast and positive impact on their organization.

Your answer should display your confidence and touch on your particular specialty. This could include your great ability to memorize product features, your natural sales abilities, or your cold calling skills.

Rachelle's Answer #1
"I really appreciate the range of products that you offer your clients at Laureate Education, Inc.. I am sure that it is a bit of work to become familiar with all of the products; however, I am very good at memorization and my recall abilities are above average. I expect that I will be up to date on your product lines much faster than your average employee. This strength also helps when it comes to my up-selling percentages because I can easily recommend additional products based on the customers needs."
Rachelle's Answer #2
"I plan to positively impact your business, very quickly, by being incredibly diligent in my training, getting to know your service offerings in and out, and being an engaged member of your team from day one."
5.
Because Laureate Education has a large geographic footprint, we have to accommodate a variety of time zones. Do you have experience working for clients and co-workers in multiple time zones?
Working for a diversified services organization can bring some unique challenges as their global footprint may be vast. Be sure to express to the interviewer that you are able to successfully handle the challenges that come along with a large geographic footprint.

If you have experience working with clients and co-workers in multiple time zones: "In my current position I collaborate with our offices in the U.S., Canada, Scotland, and Finland. It was a struggle at first to always remember what day and time others were working in; however, I now have a great desktop application that tracks this for me so I have quick reference to the information that I need."
Rachelle's Answer #1
"In my current position I collaborate with our offices in the U.S., Canada, Scotland, and Finland. It was a struggle at first to always remember what day and time others were working in; however, I now have a great desktop application that tracks this for me so I have quick reference to the information that I need."
Rachelle's Answer #2
"If you do not have experience working with clients and co-workers in multiple time zones: "I do not have exposure to working around multiple time zones; however, this is something I could pick up on very quickly. With technology these days I am sure I could find some help with a handy phone or desktop application. Also, I am not opposed to working outside of business hours on the occasions where I would need to communicate with a client across the globe."
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