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Jumeirah Interview

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
We have multiple locations. Are you willing to relocate to another Jumeirah resort?
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How to Answer
When many locations are available for work options, the opportunities can be endless! Many resort brands will have spots and roles all around the world. The interviewer would like to know that you are able and willing, to travel or relocate if an opportunity arises. If you cannot, this should not be a deal breaker. Just state that your circumstances do not allow for you to relocate at this time.

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Question 2 of 30
How does your post-secondary education relate to a career in the hospitality industry?
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How to Answer
Jumeirah LLC may or may not specify a preferred degree in their job posting. Either way, the interviewer would like to see how your post-secondary education may relate to, or compliment, the position for which you are interested. Discuss the degree or diploma you may have. If you recall some of the related coursework, you can mention those classes as well.

If you do not have any post-secondary education, think back to any online classes you have taken, or on-the-job-training that could be transferable.

Question 3 of 30
How would you sort out a problem for an unsatisfied guest?
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How to Answer
The interviewer would like to see that you have the common sense that it takes to deal with guest problems. Working in the customer service industry, and within the hospitality industry, means that you will come across customer complaints on a regular basis. Most will be simple to solve, but some will take additional thinking and reliance on your customer service training. Walk the interviewer through the ways that you would sort out a problem for an unsatisfied guest.

Question 4 of 30
What do you know about the Jumeirah and our resorts?
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How to Answer
Hiring managers at Jumeirah LLC may very well receive hundreds of applications per job. If you are lucky enough to land an interview, make some effort to research the opportunity. You don't need to be an expert, but you do need to be knowledgeable about Jumeirah LLC before your interview. Start by searching the company website and take particular note of any recent news articles, events or contributions they have made to the community. Identify their mission and values. Be sure to complete your response with an expression of enthusiasm for the role.

Question 5 of 30
Have you ever stayed at a Jumeirah resort? Tell me about your experience.
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How to Answer
If you have been lucky enough to have stayed at a Jumeirah LLC resort, take the time to walk the interviewer through your experience. Because this is an open-ended question, it can be easy to get carried away or ramble out of nervousness. Try focusing on critical areas such as customer service, amenities, food and beverages, excursions, or spa treatments. Keep your answer enthusiastic and give specific examples.

If you have never stayed at a Jumeirah LLC resort, take the time to comb through some online reviews and tell the interviewer which customer experiences stood out to you the most.

Question 6 of 30
How would you react if a customer demanded early check-in service?
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How to Answer
Early check-in is a common request in the resort industry. Sometimes a resort can accommodate this request and based on volume; sometimes it is not do-able for housekeeping to keep up. You can ask if Jumeirah LLC has a policy when it comes to early check-ins and late checkouts. Remember - the higher the occupancy, the more difficult it is for a resort to offer this service. Some resorts may monetize the option, charging an additional fee which may weed out the guests that genuinely need the service, versus those who do not.

Questions 7 through 30
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