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ISS Facility Services Interview

33 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 33

How do you evaluate success among your team members?

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ISS Facility Services Interview Questions


  1. How do you evaluate success among your team members?
    • When you are leading a team it is very important to be aware of the level of success that each team member is experiencing. One underperforming team player can drag down the entire group. Talk to the interviewer about how you are able to stay aware of each team members' success.

      Rachelle's Answer #1

      "I have a very in-depth and successful system for evaluating success among my team members. I check in twice per week with each member of my team. On Monday's - to set our goals together. Then, on Friday's, to discuss any successes and challenges. I have them self-evaluate and then we create a plan for success for the upcoming week. I evaluate their success based on their follow through and willingness to work hard to reach their goals."

      Rachelle's Answer #2

      "I typically have KPI (key performance indicators) in place to measure the success of each of the members of the team. I also manage our overall success in working together. For example, are we hitting on key initiatives within the department, developing each other for succession planning and having fun along the way!"


  1. How long have you been looking for a job?
    • Talk to the interviewer about your job search. Have you been on the lookout for a long time? How successful has your search been? You can also ask the interviewer how quickly they are hoping to hire.

      Rachelle's Answer #1

      "I have been on the search for perhaps a month or so. I am now just beginning to become more aggressive in my job search. How quickly are you looking to make a decision?"

      Rachelle's Answer #2

      "I have been passively looking for a new opportunity for a few months. I need to ensure that this next step is a great fit for me and a positive change so I am being very choosy on where I accept interviews. With that said, I have a great feeling about this role with ISS Facility Services AS."


  1. What is your personal mission statement?
    • Not everyone has a mission statement or personal mantra just off the cuff. In business, especially when entering leadership, this is an important question to ponder. Do you have a quote that inspires you, or a saying that you grew up with that really resonates with you?

      Rachelle's Answer #1

      "My personal mantra is that 'people who shine from within do not need the spotlight.' I feel that it is incredibly important to be a humble leader and I take this mission statement very seriously. I want my team to be in the spotlight rather than being the kind of leader that takes credit for good work."

      Rachelle's Answer #2

      "My personal mission is to give my best 100% of the time. It's important to me that I have a great reputation in this industry through hard work and a positive attitude."


  1. Tell me about a time when you created a unique idea or solution, and it was rejected by your colleagues. How were you able to bounce back?
    • Putting yourself out there with new ideas can be intimidating and we all want to be accepted. Talk to the interviewer about how you would handle the feelings that come with having your idea rejected.

      Rachelle's Answer #1

      "A couple of years ago I made a recommendation for scheduling that would have included some split shifts. The result was less overtime and reduced expenses for the company. My colleagues were unhappy with the idea of split shifts. I was able to see their perspective which made it much easier to bounce back from the rejection. My overall attitude is, you win some - you lose some!"

      Rachelle's Answer #2

      "I once requested a 'suggestion box' when we were faced with high turnover and employee morale issues. My suggestion was rejected because management thought it would just turn into a complaint box. I was disappointed, but I did not let that deter me from continuing in my pursuit to help find a solution to our turnover issue. Instead, I verbally checked in with the employees, creating a safe place for them to provide feedback and suggestions."


  1. Have you ever been employed through a company merger or acquisition? If so, tell me about your experience.
    • When your work history includes employment with large companies and/or diversified services corporations the chances are high that you have experienced a merger or acquisition of some sort. Perhaps you have been laid off through a process such as this? Talk to the interviewer about your experience. They are looking for an idea of your attitude when it comes to change in your workplace environment. Maintain a positive attitude and avoid speaking negatively about any previous employers.

      Rachelle's Answer #1

      "I went through a merger in 2010 with Company ABC. The transition during their mass-layoff was not handled as professionally as many would have liked; however, I believe that the leadership team did the best they could. I was lucky enough to stay on board with the company and my experience during the transition was certainly eye opening. I learned a lot through the process."

      Rachelle's Answer #2

      "I have not had the experience of being involved in a company merger or acquisition. From my understanding, it can be a stressful time for employees and upper management, alike. I feel that the key to a smooth merger would be setting clear expectations and maintaining a high level of communication during all stages."


  1. When have you had to think quickly in response to sudden change?
    • Sudden changes will occur in the workplace from time to time. Assure the interviewer that you are capable of responding quickly, and professionally, to sudden changes in the workplace.

      Rachelle's Answer #1

      "I am able to think quickly on the job and I do respond well to sudden change. Last week I was asked to tweak a presentation with just 30 minutes notice. The changes were significant but luckily I work well under pressure. The presentation went well and our clients were very happy."

      Rachelle's Answer #2

      "Every day, in my current role, we face last minute order changes which can be very expensive if not addressed immediately. I am very good at thinking on my feet and I do enjoy the challenge."


  1. What causes you to feel dissatisfied on the job?
    • Everyone will have their own particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace.

      Rachelle's Answer #1

      "I can feel dissatisfaction on the job when I am not feeling heard or when there is not a mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."

      Rachelle's Answer #2

      "I have felt dissatisfied on the job when I feel underpaid and overworked. I don't mind working hard at all but I don't like to feel as though I'm being taken advantage of."


  1. What are you reading right now?
    • Do you feed your mind on a regular basis? What kind of literature do you prefer and why? Talk to the interviewer about a book that you are currently reading. If you are not currently reading a book - talk about one that has impacted you the most.

      Rachelle's Answer #1

      "Currently I am reading 'Ego is the Enemy' by Ryan Holiday. It is a book about ambition, resilience and success. I feel that every professional should read it - it comes highly recommended."

      Rachelle's Answer #2

      "Recently, I have gone through a couple of books on the Audible App including 'How to Win Friends and Influence People', by Dale Carnegie. It's a classic. What type of books do you enjoy reading?"


  1. How has your post-secondary education prepared you for this job with ISS Facility Services?
    • While attending post-secondary studies, you likely learned some core skills that would be transferable to any position. Think about what you learned in your highest levels of education and how that knowledge applies (or will apply) to your work.

      Rachelle's Answer #1

      "I am a big believer in post-secondary education. It adds a lot of value to those newer to the workplace. My post-secondary education was in Communication and Journalism. The courses in this program helped me to develop stronger business relationships through professional correspondence. I also learned persuasive writing skills which have proven to be incredibly helpful when working on client proposals, and in negotiations."

      Rachelle's Answer #2

      "Some skills gained from post-secondary include:

      - Time Management
      - Creative Thinking
      - Proposal Writing
      - Public Speaking
      - Presentation Building
      - Independent Learning
      - Academic Research
      - Self-Motivation"


  1. Do you have any questions for me about this position?
    • It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of questions you could have found the answers to from simply watching a video on their company site!

      Here are some sample questions:

      - When would you like to have this position filled?
      - How long has this role been vacant?
      - Is this a replacement search or a newly created role?
      - What is your favorite part about working here?
      - What is the company's primary goal for this position in the next 12 months?
      - Is there anything from my background and experience that I can clarify for you?
      - What do you see as the biggest change in this industry over the past 3 years?
      - Is there any reason why you would not hire me?

      Rachelle's Answer

      "I have been a fan of your company for as long as I can remember and I am curious what the vision is for expanding in the future to new markets, especially considering the growth of e-commerce and decline of brick and mortar stores across all industries. How do you plan to remain relevant?"


  1. What are your salary expectations?
    • The best way to discuss your salary expectations are to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Rachelle's Answer #1

      "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000 and I would like to stay in the same range or slightly higher."

      Rachelle's Answer #2

      "I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides opportunity for growth."


  1. How do you prioritize multiple projects when they all seem equally important?
    • Prioritizing is a skill that requires practice. There are many approaches you can take. Here are some suggestions:

      1) Make a list. By thinking through and writing down each item that needs to be completed, you can see it on paper.
      2) Mark what is urgent or important. Take into account deadlines and meetings.
      3) Order each task based upon effort and estimated value. Considering due dates and how long it will take to do each item (also considering how much time you have).

      In answering this question, show the interviewer that you have a system in place that helps you to think through what needs to happen, and when. The better you can prioritize, the more productive you will be, making you an asset to their company!

      Rachelle's Answer

      "I prioritize based on urgency and time required on the project. I have a list of what needs to be done, by when, and how long I project that it will take to accomplish. I am great under pressure, but try to make sure that I don't get myself or my team into a sticky situation by not allotting enough time for any particular project. That said, I also try to be as effective and efficient as possible and make sure I can use all minutes of a day for a project, so I generally have a few things going at once: I am the lead on some, the delegator on others, and the reviewer on another, for instance. This way, by splitting up the work to the appropriate parties, both I and my team and be the most effective and impactful as possible."


  1. Do you believe you are a leader? When have you led a team?
    • Perhaps you have led a club at work, been a coach for a youth sports team, or were on the advisory board for a non-profit organization. You should always be prepared to show the interviewer that you have a natural ability to lead others. Whether you have led a group of 500, or a team of 2, you must display to the interviewer that you are capable of handling the responsibility that comes with being a leader and mentor.

      Talk about your desire to be a leader. Share with the interviewer that you strive to be a role model for others. Explain that you jump at the opportunity to lead groups, encourage your counterparts, and be a face of the organization when challenges arise.

      Rachelle's Answer #1

      "In my current position, I am the president of the social committee. I love that I have the opportunity to encourage employee engagement while being a positive influence on the workplace culture. I am a natural leader because I start with leading by example. As a leader, I make myself available to others who need mentor-ship, a bit of assistance in adjusting to their role, or just a listening ear when they've had a tough day. I am confident in my leadership abilities and look forward to joining your team in a leadership role."

      Rachelle's Answer #2

      "I definitely see myself as a leader. Not only have I managed a team in two prior roles, but also I believe that leadership does not always equate to management. I am sure to lead at all times by providing the best model of enthusiasm, and work-ethic. I am open to new ideas and love to tackle a new project which, to me, embodies leadership."


  1. When have you shown great integrity at work?
    • Integrity is best displayed through honesty and consistent moral values. Talk to the interviewer about the way(s) that you show your integrity in the workplace.

      Rachelle's Answer #1

      "In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the 4 years that I worked there. I best show my integrity by being a consistently reliable employee."

      Rachelle's Answer #2

      "Here are some ways that you can show integrity at work:

      - Following your moral convictions
      - Always listening to that little voice the prompts you to do the right thing
      - Show consistent ethics
      - Do the right thing in all situations
      - Even when nobody is watching, choose to do the right thing
      - Keep your promises
      - Keep secrets when coworkers confide in you
      - Do not let anyone take the fall for your mistakes"


  1. We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?
    • To many employers, the number of years' experience is flexible - so long as you have the results to show for the years that you do have. Talk to the interviewer about your major career successes. This is the time to sell yourself. Make no apologies for your lack of years!

      Rachelle's Answer #1

      "Although I have 5 years' experience vs 8 years' experience I can absolutely do this job well. In my previous role, I was outperforming colleagues who had 12 years of experience. To me, it's all about drive and ability to be a quick study. I have all of these qualities and more."

      Rachelle's Answer #2

      "Along with my 5 years working in this industry, I have worked in related industries my entire career. Also, I hope that my graduate degree gives me a little boost in experience over the required undergraduate degree."


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