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Holland Freight Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

Talk to me about a serious conflict on your team. How did you help to resolve the conflict?

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Holland Freight Interview Questions

  1. 1.

    Talk to me about a serious conflict on your team. How did you help to resolve the conflict?

      Conflict can be inevitable in the trucking industry as you face situations that change all the time, with a wide range of personalities and high-stakes projects. Talk to the interviewer about a time when you were successful working with people that worked differently from you. Walk the hiring authority through the situation, what you did, and what the resolution was. Be sure to highlight how you skillfully handled these conflict issues.

      Rachelle's Answer #1

      "My previous trucking company went through a merger last year, and the amount of tension amongst the team was quite extreme. People did not know if they were going to lose their jobs, o if their routes were going to be changed, hours cut, and more. Everyone was sharp with each other, but I chose to take the kindness route. I was a friendly face through it all and kept a positive outlook. I know that I did my part to alleviate a lot of the negativity."

      Rachelle's Answer #2

      "Two of my team members were in a feud over a process that they were both misinterpreting. Normally, I do not get involved in smaller conflicts, as I believe that most grown adults can iron things out without mediation. This event was different. I called a meeting between the three of us and let them know they were both incorrect. They were a bit embarrassed about the whole event and allowed me to re-train them in the process, the correct way."

  2. 2.

    Tell me about your least favorite personal trait, and what are you doing to improve yourself.

      This question is another way of asking about your greatest weakness. If you had to pick one trait that you would tweak or change, what would it be? Mention one specific character trait and then focus on what you are doing to improve in this area. Avoid mentioning a habit so extreme that it would disqualify you for the position. Some common personality traits that people often work on improving include:

      - Being a 'know-it-all.'
      - Rudeness or arrogance
      - Dominating conversations
      - Moodiness or being temperamental

      Rachelle's Answer #1

      "I will bring a lot of positives to Holland Freight but, of course, I have traits that I am always working to improve. In a recent performance review, my boss said that I am sometimes brief when giving instructions. I was training a temp and missed some steps because I assumed she already knew what to do. I am consciously trying to be more thorough in situations like that."

      Rachelle's Answer #2

      "I can turn to humor at inappropriate times. It's a quirk that I have been working on improving. This situation does not happen in a professional setting as much as it does in my personal life."

  3. 3.

    What timeline do you feel is appropriate when responding to customers and other stakeholders?

      Holland Freight is all about delivering exceptional service. The interviewer would like to know what you interpret as a fast turnaround when it comes to responding to your customers. You should take note of how quickly your messages are returned, by this organization, if you are a past customer. You can even refer to your experience as a candidate!

      Rachelle's Answer #1

      "Trucking, transportation, logistics, and shipping are all incredibly fast-moving. For that reason, my clients are never left waiting for a response for more than an hour. What is your expected timeline here at Holland Freight?"

      Rachelle's Answer #2

      "My customers often need speedy responses. Between myself and my team lead, we ensure that all inquiries are responded to before we wrap up for the day. We return most customer inquiries within 3 hours. Could you share with me the expectations set by Holland Freight"

  4. 4.

    Trucking and transport require the ability to react quickly and professionally. How do you keep your cool in the face of change?

      No two days are the same in the trucking and transport industry! The interviewer needs to see that you have the insight and capability required to pivot on projects when required.

      Show the interviewer your ability to remain calm and collected in the face of last-minute changes. Perhaps you create a variety of potential scenarios and solutions ahead of time. Maybe you read a lot on troubleshooting, making you a confident problem-solver. Whichever way you approach changing situations, show the interviewer that you are flexible and adaptable.

      Rachelle's Answer #1

      "In trucking, transport, and logistics, no situation is guaranteed to be successful. Even a very smooth trip can have a sudden roadblock where the team has to collaborate to shift and pivot. I always create alternate scenarios and plans because I know that situations change without warning. In these situations, I give recommendations and lead the team with authority. I take suggestions, and we work through a solution together, one step at a time."

      Rachelle's Answer #2

      "Trucking requires a great amount of adaptability every day. Just last week we had a job that required the transport of dangerous goods. Our customer attempted to change the deadline partway through the run. We were unable to pivot since we carefully planned our route for roads that accepted dangerous goods transport. We explained the situation to the client and pushed the project as much as we could while keeping safety first. It can be a challenge to find a happy medium between great client service and maintaining safety and good sense. I expect these situations in the trucking industry, so I am always prepared to go with the flow and make changes to my day."

  5. 5.

    Name for me three of the transportation services offered at Holland Freight.

      The hiring authority at Holland Freight wants to see that you have taken the time to get to know their business and exactly what they offer. Do your research on the company website and be prepared to talk about some of the services that stand out the most to you.

      Rachelle's Answer #1

      "I see that Holland Freight offers a plethora of services ranging from intermodal and dedicated trucking to brokerage and cross-border freight services. My specialty is in cross-border services, which includes shipping to Mexico and Canada."

      Rachelle's Answer #2

      "I appreciate the range of services offered at Holland Freight including your dedicated fleet services which are customized to optimize your clients' shipping needs. The other service that stood out to me includes your brokerage services. It's great that your clients are assigned a single point of contact for their business needs. The third service that stood out to me the most is intermodal freight shipping. Your offering is broad from transcontinental to express services."

  6. 6.

    Do you have experience collaborating with drivers, dispatchers, and other crew?

      Cross-functional or cross-departmental skills are essential when you're working in an industry like trucking because there are many moving parts to every project. Clear communication is key to a successful day, and that begins with ensuring you are on the same page as your co-workers, regardless of their job title or function.

      If you have experience collaborating with other departments and job functions such as dispatch, loading and unloading crews, schedulers, or even human resources, discuss that experience.

      If you are new to the trucking industry, or your career, with limited cross-functional experience, you can discuss any volunteer work or experience from your post-secondary education.

      Rachelle's Answer #1

      "For the past five years, I have worked in the trucking, transport, and logistics industry collaborating with a variety of people and departments. On any given day, I speak with dispatch, warehouse crew, clients, and schedulers. I am solid with documentation, which helps our teams' communication run smoothly."

      Rachelle's Answer #2

      "The bulk of my cross-departmental work comes from a couple of large group projects while obtaining my associate's degree in transportation and infrastructure. I completed my internship at ABC Trucking, which allowed me to learn how drivers collaborate with other departments, such as dispatch and crew. I look forward to furthering my exposure to cross-functional collaboration when I join Holland Freight."

  7. 7.

    What is the FMCSA and its primary purpose?

      The FMCSA is short for The Federal Motor Carrier Safety Administration. The FMCSA is an agency within the United States Department of Transportation. The primary purpose of the FMCSA is to regulate the trucking industry. This regulating includes reducing crashes, injuries, and fatalities involving large trucks and buses. Talk to the interviewer about what you know about the FMCSA and any experience you have with the administration.

      Rachelle's Answer #1

      "I have worked in the transportation industry for the past twelve years, and I am very familiar with the Federal Motor Carrier Safety Administration. FMCSA plays a critical role in road safety. I know that the FMCSA came to be in early 2000. Since its introduction, the administration has made a very positive difference in the lives of drivers, carriers, and the public in general."

      Rachelle's Answer #2

      "A separate administration within the US Department of Transportation, the FMCSA is short for the Federal Motor Carrier Safety Administration. This administration, introduced in 2000, maintains a focus on reducing fatalities, injuries, and incidents involving large trucks."

  8. 8.

    What were you doing during the gaps in employment that I see on your resume?

      If you have gaps in your resume, be prepared to have a clear answer on what you were doing during those times. There is no need to go into extreme detail on what was keeping you busy. The main point of this question is for the interviewer to see if you are the go-getter type who sticks with their job loyally rather than someone who quits and moves on the moment things become hard.

      Rachelle's Answer #1

      "The gap in employment that you see from 2017-2018 was my parental leave. I had another three-month absence while caring for an ailing family member. I enjoy working, so any break in employment has been due to circumstances out of my control."

      Rachelle's Answer #2

      "Much of my employment history includes temporary or seasonal work. This type of work has allowed me to experience a variety of roles within many companies; however, I am now ready to sew seeds in a full time, permanent opportunity."

  9. 9.

    How would you deal with a supervisor who is a poor communicator?

      The interviewer wants to know how you handle poor communication between yourself and a superior. Since you cannot often change someone's communication style, discuss what you do to adapt. Talk about a specific time when you improved communication between yourself and a supervisor. Outline your approach and the resolution.

      Rachelle's Answer #1

      "I recently worked for someone who was very brief and did not provide much direction. It is challenging to deliver on expectations when the goal and even the approach are not clear. This role did teach me independent thought and the ability to research and find answers for myself. As challenging as this situation was, it did give me a lot of skills when it comes to working independently."

      Rachelle's Answer #2

      "I worked in a busy logistics environment where major problems could arise from poor communication. Our team seemed to be all over the place at times, and our manager wasn't very experienced. I recommended that we have a team huddle every morning and in the middle of our shift, just for 5 minutes, to ensure we were all on the same page. This solution helped us a great deal."

  10. 10.

    Tell me why you are leaving your current job.

      This question is straightforward, but it tends to trip up a lot of job seekers. Have a rehearsed and honest statement prepared for every position on your resume. 'The role was no longer a fit' is an answer that will not go over well with most interviewers. Neither is a vague reply like, 'There was no room to grow.' Give a specific reason without being negative or speaking poorly of the company, your management, or co-workers.

      Rachelle's Answer #1

      "My most recent position ended due to the company being in financial trouble. I was laid off with ample notice, which was positive. I have been traveling and have put out a few applications; although I am very selective where I end up next. I want to ensure that the next company I join is financially stable."

      Rachelle's Answer #2

      "I am typically not a job hopper, so it was a very challenging decision to leave my role after just a few months. The owner of the private transportation company was a very nice person; however, the way the company operated was not for me. I would get phone calls from upset clients at all hours, which did not allow for a healthy balance. I have picked up some seasonal dispatch work in the meantime to supplement my income."

  11. 11.

    What are your favorite, and least favorite, tasks in your current job?

      You will want to deliver your answer positively, even when discussing what your least favorite tasks are in your current job. It's important to remember that the way you respond sets a vibe for your interview.

      When it comes to discussing your least favorite aspect of your job, you want to avoid complaining. Do so by describing it as a challenge that you are learning to face head-on. Take this question as an opportunity to shine when it comes to your ability to overcome challenges and dislikes. When discussing favorite aspects of your job, focus on elements that you will be doing in this new role with Holland Freight.

      Rachelle's Answer #1

      "My least favorite aspect of my current job is my inability to work around changing regulations. At times, I can deliver the most exceptional customer service, but I find myself blocked by a rule or policy that I cannot control. To combat this, I continually research and stay ahead of changes in the trucking industry. This research helps me to see potential roadblocks before they become problems. My favorite aspect hands down are my customers. I love helping them get their shipments out on time and navigate the confusing world of cross-border delivery. "

      Rachelle's Answer #2

      "My least favorite part of this position is sharing leadership responsibilities and duties with another assistant manager. I'm eager for the chance to take the lead on my own. That said, on the flip side, I have learned so much by sharing these duties. I have learned to work cooperatively and efficiently with others. This collaborative nature is my favorite thing about my work."

  12. 12.

    When have you discovered a problem at work, and went above and beyond to repair the issue?

      The interviewer would like to see that you are the type of person to take a situation and repair it, rather than leaving it for the next person. Show Holland Freight that you can add genuine value to their company by going above and beyond the minimum expectations. Your example could include a time you worked long hours and made sacrifices to overcome a challenging problem. Discuss the positive impact and the significance of your solution.

      Rachelle's Answer #1

      "When I was working dispatch, I noticed that there were some systems that were out of date. So, rather than involving my supervisor, I took it upon myself to complete the updates which required some technical know-how. It took about seven days of staying late for work, but it was worth the hard work when I saw the improvement in accuracy, moving forward."

      Rachelle's Answer #2

      "During our busiest delivery season, I noticed that one of our primary spreadsheets was not formulated properly. I am not an expert with Excel; however, with everyone being in peak stress mode - I decided it was something I could learn on my own. I watched a few online tutorials and ended up resolving the issue without the need to involve the rest of the team."

  13. 13.

    Tell me about your post-secondary education and how it applies to the trucking industry. Are you interested in expanding your schooling, or gaining further certifications?

      Holland Freight wants to know if you have an interest in investing in your industry related knowledge. Depending on the position requirements, you may need to have a related post-secondary degree. If this is the case, take a couple of minutes to bring your education to life. Talk about the coursework that you took, and how it will benefit you in this role. Of course, we never stop learning! It's also vital that you show the interviewer your interest in continuing your education as your career progresses.

      Rachelle's Answer #1

      "I love to learn, and am always seeking out opportunities to strengthen my knowledge in the trucking industry. I enjoy both formal and informal learning opportunities. In addition to my Bachelor's Degree in Business with a major in Communications, I learn through reading, listening to podcasts, and taking online certifications through platforms such as Lynda. Most recently, I gained certification in Logistics and Supply Chain."

      Rachelle's Answer #2

      "I have a keen interest in continued education; formal or informal. This year I plan to attend seminars, conferences and take advantage of some online learning opportunities. As far as my existing education, I have a Bachelor of Science Degree in Transportation and Logistics Technology. My coursework included topics such as distribution channels, consumer and industrial sales, global trade, logistics technology, and transportation law."

  14. 14.

    How extensive is the fleet at Holland Freight?

      The interviewer would like to know how much research you have performed on Holland Freight before attending your interview. You can find the information that you need from a simple online search, or through the company website. Discuss what you have learned from your research. Show the interviewer that you are engaged and interested in what Holland Freight is accomplishing.

      Rachelle's Answer #1

      "From my research, I understand that you are the country's third-largest full truckload organization. Your fleet is extensive with nearly 80,000 trucks and 20,000 employees. You offer premium logistics services throughout the US, Canada, and Mexico. I am eager to join your growing organization."

      Rachelle's Answer #2

      "Your fleet is the most extensive in the country. I researched your organization before coming here today and see that your fleet includes around 90,000 trailers and 30,000 employees. Because of your extensive fleet and talented teams, you can serve a wide range of customers in a broad array of industries, including automotive, agriculture, and retail."

  15. 15.

    The trucking and transport industry can be stressful and high-stakes. How do you deal under extreme stress?

      The trucking industry can be high-stakes, especially when you have time-sensitive deliveries or shipments that contain dangerous goods or hazardous materials.

      Stressful scenarios happen every day at Holland Freight and the hiring authority needs to know that you can keep your cool no matter the challenges you face. Think about a time when you dealt with an extremely stressful situation, and give this real-life example to the interviewer in the form of a brief story.

      Rachelle's Answer #1

      "The pressure of time and accuracy is incredibly high within the trucking industry. I spent three years working for a trucking and logistics company that specialized in the transportation of refrigerated pharmaceutical and biotechnology supplies. The pressure, knowing that each truck was potentially worth millions of time and temperature-sensitive items, was like nothing I have ever experienced. To keep my stress levels to a minimum, I focused on timing and made sure our team exercised excellent communication. When communication is clear, it's much harder for things to go awry."

      Rachelle's Answer #2

      "I deal quite well under extreme stress. Perhaps this is due to the years that I spent performing in highly competitive sports environments. Between the pressure to physically perform and the pressure to remain top of my class in university, I have developed a strong resistance to stress."

  16. 16.

    Holland Freight conducts background checks, drug, and alcohol testing. Are you able to meet these requirements?

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  17. 17.

    How familiar are you with the US Department of Transportation and the part they play with Holland Freight daily operations?

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  18. 18.

    How is our ever-changing economy impacting the trucking industry?

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  19. 19.

    Talk to me about your geographical knowledge, rating yourself from 1-10.

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  20. 20.

    We offer competitive wages and a great compensation plan. What is most important to you, when considering a job offer?

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  21. 21.

    Carriers and shippers face many regulatory changes. How do you remain up to date on capacity, compliance, and safety standards?

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  22. 22.

    In this role with Holland Freight you will be responsible for the safe and efficient delivery of customer freight. How will you contribute to our reputation for safety and excellence?

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  23. 23.

    Do you have experience working on an on-call basis? Are you able to meet our scheduling needs?

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  24. 24.

    Do you have experience in the movement of hazardous material, restricted, or time-sensitive shipments?

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  25. 25.

    Smooth communication is vital to the success of Holland Freight. How do you ensure smooth workplace communication?

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  26. 26.

    Holland Freight seeks out employees who work hard, and show up for their team. What does having a strong work ethic mean to you?

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  27. 27.

    Are you prepared for substantial amounts of travel?

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  28. 28.

    Holland Freight seeks out the most honest employees. Have you ever kept the remainder of an expense allotted to you?

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  29. 29.

    How would you handle a client who is exceptionally rude to you?

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  30. 30.

    Tell me about yourself.

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