Is it essential for you to meet and exceed work-related deadlines? Assure the interviewer that you can remain focused on a project and accomplish your goals ahead of schedule.
Hill International Interview Questions
Tell me about a project you completed recently that was ahead of schedule.
Is it essential for you to meet and exceed work-related deadlines? Assure the interviewer that you can remain focused on a project and accomplish your goals ahead of schedule.
"In my current position I am expected to cold call 100 customers per week. Most of our associates will break this down into 20 per day, five days per week. What has attributed greatly to my success in this role is that I call 50 customers each day for the first two days and then have time to make additional calls throughout the week. This effort generally equals a 25% surplus of cold calls to my portfolio. I am always ahead of target by going over and above that cold calling schedule."
"In my current position, I was given the task of migrating our payroll system to a new provider. Happily, I completed the project two weeks ahead of schedule allowing us to start the new service sooner."
Are you currently interviewing with any of our competitors? Why do you want to work for Hill International over any of our competitors?
Every interviewer wants to know that you are specifically interested in their company. One way you can show your keen interest is by discussing howHill International stands out to you, ahead of their competitors. If you asked whether you are interviewing with their competitors or not, you should answer in a direct but diplomatic way.
"I am actively interviewing; however, I am using strong discretion when it comes to the next step in my career. I do understand that some of your competitors are hiring and the positions are competitive. My deciding factor is on the corporate culture and overall reputation of the company. From what I can see, Hill International stands out from the rest when it comes to employee engagement and client satisfaction."
"I have just started my search and have applied to a limited amount of companies. Rather than sending out multiple applications, I have chosen to be very targeted in my search. I want to work for Hill International because, while being a fast-moving and innovative organization, you still maintain old fashioned values. I appreciated that about your organization and would be very proud to be on your team."
How would you rate your performance in this interview so far?
The interviewer is looking for your honest thoughts on how you feel about your interview performance. Be truthful and transparent, even if you think that the interview could have gone better.
If you feel that your performance in the interview is going well: "I believe that this interview has been informative, and I am happy with my performance. Is there anything that I can clarify for you from this conversation?"
"I believe that this interview has been informative, and I am happy with my performance. Is there anything that I can clarify for you from this conversation?"
"If you feel that your performance in the interview is not going well: "I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more I can clarify for you, I would be happy to do so."
In this role with Hill International you will be required to make regular presentations to our clients. How comfortable are you with public speaking, and creating PowerPoint presentations?
If you know ahead of time that presentations are going to be a part of this position, feel free to bring a previously crafted PowerPoint presentation with you, on a tablet or iPad. Otherwise, be prepared with some examples that include the number of people you have presented to, what the range of topics has been, and what the outcome was.
You can also make your answer very clear by rating yourself from 1-10 on your PowerPoint and public speaking skills. If you have any formal training in public speaking, be sure to talk about that as well.
"I am very comfortable with public speaking and would rate myself as an advanced user in PowerPoint. I have attended multiple Toastmaster classes to perfect my public speaking skills. In my current position, I will present to groups from 3 people to 90, ranging from 'lunch and learns' with my internal team to the entire department for my client. I receive consistently positive feedback on my presentations because I like to keep them engaging through the use of analogies and sharp visuals."
"I am an intermediate user in PowerPoint and have no problem improving my skills to an advanced level. When it comes to public speaking, my experience is limited; however, enough to know that I do not suffer from stage fright. I would very much enjoy further exposure to public speaking and the delivery of presentations."
At Hill International we do everything to ensure that our clients are satisfied. What is your client service philosophy?
Because Hill International puts so much effort into their customer service reputation, the interviewer needs to be confident that your client service values align with theirs. Be sure to research the Hill International website and take note of any keywords they use when it comes to their clientele. Match your language with theirs.
"I noticed on your website that you put a lot of value into your clients by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, client service goes beyond friendliness and efficiency. You need to understand your clients' business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."
"My client service philosophy is simple and perhaps a bit traditional. To service someone truly is to be at their service, working with, and for, them to reach their goal together. For this reason, I will always go the extra mile to meet my client's needs. I want them to feel fully supported in their endeavors."
What would you do if a client asked you about a product or service and you were unsure of the answer?
The interviewer wants to know if you are an independent thinker. Explain that you would take the time to try and figure out the answer, but you are not afraid to ask questions if you need to.
"If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."
"I am accustomed to having to think on my feet and come up with a creative answer based on the information I have at hand. With that said, I'm not going to tell a client something that is untrue or could potentially create a long-term issue. I'm not afraid of putting myself in a position where I don't know everything or am not the expert. I am happy to get out of my comfort zone to grow, learn, and help a customer. I will not hesitate to involve the appropriate parties, do my research, and work collaboratively to solve the situation."
When do you feel your leadership skills are most effective?
When you have a great relationship with the individuals you are leading, your leadership skills will be the most effective.
Show the interviewer that you recognize a great relationship starts with clear communication, trust, and honesty. Tell the interviewer that you spend time genuinely getting to know your team.
For instance, perhaps you like to understand what activities they have going on both inside and outside of work, their kids' names, or if they have any pets. Building a relationship with your team will ensure that you can frequently and genuinely ask them how they are doing. The more comfortable they are, the better chance they will come to you for help in the workplace when they need it.
"My leadership skills are the most effective when my relationship with the employee isn't just a surface connection. I want to have true knowledge of their life and a good understanding of their career goals. When my employees feel confident that I can help them to achieve their goals, they are more likely to be an engaged part of the team."
"My skills are most effective when we face a tight deadline and have to push through. I pride myself on being and an excellent motivator."
Do you prefer to work in a team based position or individually?
In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself).
"I have found, in the past, that I work best in an individually driven environment; however, I can certainly be productive in a team-based setting as well."
"I am happy to work either with a team or independently. I truly do not have a preference. Does this position lean to one more than the other, or is there a balanced mix of the two situations?"
Tell me about your most significant work experience that relates to this position.
This question is an excellent example as to why it is crucial for you to review the job description, in detail, before your interview. Have you ever held a similar position to this one? Can you draw any similarities between this role and another job that you have had?
"In my most recent position I had many related responsibilities such as client relationships, customer service, and cold calling. The job descriptions are very similar; however, your role is a slight step up in responsibilities which would provide the growth that I am looking for."
"I am performing a role very similar to this one at my current employer. However, this role would be a step up for me. After years of working in this field, I am ready for the challenge of leading a team."
What do you know about our clients at Hill International and the types of services we offer?
The interviewer wants to know that you have put some effort into getting to know their business and the types of clients that Hill International services. You can find this information online by combing through the company website or doing a Google search. Discuss with the interviewer what you discovered during that research. It is okay to ask the interviewer more about the services and clientele at Hill International as well.
"From what I understand, you provide services primarily to clients within 'ABC Industry'. Your range of services is quite broad which was a big pull for me when applying to Hill International. Could you tell me a little bit more about your primary client base?"
"I have conducted a great amount of research on Hill International before coming here today. I believe that your product range is vast and it would attract a very diverse set of clientele. Is this correct? The one service that stood out to me was (name a service) because it offers exceptional value to established business owners and new entrepreneurs, alike."
How would you describe your relationship with your customers or clients?
Do you value your client and customer relationships? How do you nurture them to ensure that they are happy and continue to come back? Talk to the interviewer about your strategy for building strong customer and client relationships.
"My customer and client relationships are open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."
"I have strong relationships with my clients and customers. I treat them with respect and am sure to utilize their feedback in ways that make myself, and the organization, better."
When have you had to change a major component of your project due to new information being presented?
Being able to swivel the focus of your project is a necessary skill for your success in most careers. Talk to the interviewer about a time when a significant change occurred on a project. How did you handle the implementation of the new information?
"I had a large project last month that was nearly complete when the client called to say that the dimensions provided were incorrect. Because of this, our team had to re-do the entire proposal. It took us an additional four days of work but, in the end, the client was delighted with our work, and it resulted in new opportunities with them."
"I had worked with a VP in the company, the CEO, and a member of the board to craft a strategic national roll-out plan that included which companies and pitches I would be responsible for, and what they would handle. Two months later, after working on the strategy each week as a collaborative team, I was informed that we were putting a pause on the project until further notice. The executives thought the company wasn't ready for such big clients yet, so instead, I had to scale the national roll-out back to be a local market strategy. After the initial sting and frustration of pulling out of the project, I was able to use that same framework to plan local market roll-outs in several major cities effectively. It proved to be a good learning experience, overall."
Outside of work, what type of creative activities do you like to pursue?
A genuinely creative minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.
"Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."
"Outside of work I love to explore my creative side. I practice photography and take sculpting classes on a regular basis. As an avid reader, I also explore writing. Cooking is also art for me, and I try to incorporate creativity into the fun meals I prepare for family and friends."
How do you handle communicating bad news to a fellow worker or subordinate?
One of the toughest parts of communication can be delivering bad news to people that you work with and for whom you care. Whether it is providing a less than positive work review, or terminating someone - it doesn't come easy. Assure the interviewer that you can handle this type of task in a clear, concise, and professional manner.
"I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When this type of task is required of me, I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons why. It's best they know so that they can learn from the experience."
"I have found that communicating with respect and the intent to support the associate is the best approach. It is important to communicate what behaviors are off track and what resources are available to the associate to get back on track."
This position with Hill International requires strong research skills. What is the first resource you turn to when you need to research a person, business, or topic?
The interviewer would like to know that you can source information when and where you need it. In this industry, and with Hill International, you must be in-the-know and on top of your client's needs at all times. Talk about where you first go for information when you need it the most.
"When researching, my go-to source is usually LinkedIn. This website offers me a plethora of information whenever I need it. I can research clients, their businesses, their backgrounds, and their competitors in one place. I find LinkedIn to be a very reliable, up-to-date, and convenient source."
"For me, when researching, using a reliable source is key. For that reason. my resources will always be a legitimate news website or books published by known authors."
At Hill International we seek to hire those who can read between the lines in order to uncover our client's potential needs. Give me an example of how you have successfully done this.
We have many strong competitors. What makes Hill International stand out, and how could we improve?
We have a very specific personality type that fits well with the strong corporate culture at Hill International. Describe your personality in 3 words.
We have a healthy yet competitive culture at Hill International. How do you track your personal successes and metrics? How often do you look at your KPI's?
This position requires a competitive yet collaborative individual. How do you plan to make an impact in your first 90 days with Hill International while setting a strong groundwork of trust with your new team members?
What is the most competitive work situation you have experienced? How did you handle it? What was the result?
If you could start your career over again, what direction would you take?
What type of manager brings out the best in you?
How do you explain complicated concepts to those who may not understand?
Tell me about a time when you took on a new course to study in order to improve your own work performance.
Have you ever broken a confidentiality agreement?
How do you evaluate success among your team members?
How do you balance life and work?
What sources do you look to when you need to solve a complicated problem?
How would you prefer to be compensated?
How do you motivate others on your team?
What is your long-range career objective?
How do you manage your time?