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HealthcareSource Physician Recruitment Manager Interview
Questions

28 Questions and Answers by Ryan Brunner

Published February 13th, 2020 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Job Interviews     Companies     Technology     Software And Technology    
Question 1 of 28
In a technical support role here at HealthcareSource Physician Recruitment Manager, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.
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How to Answer
While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.
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Answer Examples
1.
In a technical support role here at HealthcareSource Physician Recruitment Manager, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.
While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

Ryan's Answer #1
"To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."
Ryan's Answer #2
"If hired for this role here at HealthcareSource Physician Recruitment Manager, you'll quickly find that my mantra in working with customers is speed with a smile. To do this, I need to be resourceful in providing them with an answer or triaging them to the correct person. I need to be knowledgeable in our product base to give them answers with confidence. And last, but not least, I need to be positive in all interactions with them."
2.
As a consultant with HealthcareSource Physician Recruitment Manager, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?
Software consultants are the bridge between the end users and the development teams of new software to help come up with new and creative solutions for the business. In this role with HealthcareSource Physician Recruitment Manager, you will be expected to live in two different worlds and this question focuses on how you will work with end users of the companies products. In an initial consultation, focus your efforts on how you will learn the business needs of the client, talk about what can potentially be offered and then how you will start the creative problem solving process with them.

Ryan's Answer #1
"As an experienced consultant looking to break into the technology field, I will break a lot of awesome client focused skills to your team. In an initial consultation, my number one goal is to learn the business of the client and listen to what they are looking for in my products. Once their need is known, I can knowledgeably speak to the products that I work with to help them create a custom solution to fit their needs. If hired for this position, my first order of business would be to work very closely with the design and engineering staff to know the possibilities of customization. From there, my natural ability to consult with clients would take over in a win-win situation for all involved."
Ryan's Answer #2
"In consulting with a new client or an existing client looking for system modifications, my number one goal in a first meeting with them would be to lay the framework for how we will move forward and to set expectations moving forward. I would look to understand their business needs and talk with them about all of the solutions possible for them with us as their software provider. From there, I have the ability to set expectations on a time frame for a solution proposal and we can move forward from there. At the end of a first meeting, I want to ensure that the key decision makers are comfortable with me and the business that I represent so they don't hesitate to reach out to me with questions or for clarification on items discussed."
3.
In your experience in software testing, would you consider yourself proficient in both testing and debugging processes?
As a reputable provider of software, HealthcareSource Physician Recruitment Manager relies on their software testing engineers to both test and debug their products when necessary. Make your interviewer aware that you are knowledgeable on both processes by briefly explaining each process as you've worked on them in the past. Then, talk about your openness to working both testing and debugging processes if hired for this position.

Ryan's Answer #1
"Yes, I definitely would consider myself proficient in both testing and debugging software. My current role that I've held for four years since graduating from college has exposed me to both processes. In testing, I use known conditions and predefined methods to test for expected outcomes to find errors within the system. I utilize testing prior to new software rollouts. The debugging process happens to already released software that has had issues and comes with unknown conditions and unpredictable outcomes. In this process, my goal is to find the cause of the error to fix it efficiently and effectively to roll an updated program back out to end users."
Ryan's Answer #2
"While a majority of my career has been focused on software testing, I am very familiar with debugging processes as well. If hired for this position, I would take the time to focus on debugging processes to bring myself up to speed while being able to hit the ground running on testing processes."
4.
What software analysis and design tools do you have familiarity working with?
As a software engineer for HealthcareSource Physician Recruitment Manager, your interviewer wants to hear that you have experience in utilizing tools that you make you more proficient in your work. Dig back on your past experiences and talk openly about your experiences with the different analysis and design tools that are available to help you be better in the work that you do. In the end, make sure that your interviewer understands that you are proficient in the use of these tools and open to learning and using new tools as well.

Ryan's Answer #1
"As my career and experience in software engineering has grown over the years, I've come to really appreciate and utilize these tools that are available. A great example of this would be my recent education and use of Structured English for designing insurance claim software for a large auto insurer. The simplicity of the structured decisions in the program were a perfect example of a program that could utilize the tool and the end product ended up very functional for our customer."
Ryan's Answer #2
"I have great working knowledge in creating and reading data flow diagrams. To help with both our own sales staff and with customers, DFD's have been super helpful and I consider myself very proficient in creating them. I've also recently been introduced to decision tables to aid in product testing. I was working on a new system that involved some very complicated business rules and the decision table helped outline everything perfectly for our testing."
5.
If hired for this position at HealthcareSource Physician Recruitment Manager, what leadership skills would you bring to our team?
While this position at HealthcareSource Physician Recruitment Manager may not hold the title of manager, supervisor or director, the organization firmly believes that employees that demonstrate key leadership qualities are better set for future career success. Aside from that, leadership skills help you work better as part of a larger team and with potential customers as well. Prior to your interview, think about one or two leadership qualities that you possess and talk in detail about how you've exemplified those qualities in the past.

Ryan's Answer #1
"I would say that my credibility is my best leadership skill. My openness and honesty suits me well when working among a team of individuals and this helps them gain trust in following my lead when working on projects. Another skill I would bring here to HealthcareSource Physician Recruitment Manager would be my ability to lead by example. I'm not afraid to take a risk in seeking innovation and I've been commended for this trait many times by my current manager."
Ryan's Answer #2
"If you were to offer this position to me, you'd quickly find that my positive attitude is an inspiration to those that I work closely with. In my current job, we work under the constant stress of tight deadlines and my positivity can be infectious to help others maintain their focus when negativity can easily take over in most situations. I would say that my other strong suit as a natural leader is my ability to be fluid on a day to day basis. Sometimes our world can be monotonous and when change comes, most resist that change. For me, change is a chance to break the current mold and grow as an employee."
6.
Here at HealthcareSource Physician Recruitment Manager, we strive for continuous delivery and continuous deployment with our software. Are you familiar with these processes in your current work?
In the industries that HealthcareSource Physician Recruitment Manager works in, updates to software are vital to end users for them to stay at the forefront of their business. To ensure that updates happen as quick and smoothly as possible, HealthcareSource Physician Recruitment Manager utilizes continuous delivery and continuous deployment for their customers. For this question, talk about what you know about these processes as a software architect, why they are important and what experience you have with them.

Ryan's Answer #1
"In my current role, we utilize a 100% continuous deployment process with our end users when we role out new changes to existing software. We use automated testing in our process to validate that code changes are correct and able to be deployed without issue. Once validated, changes are automatically rolled out to our end users. Having once utilized a continuous delivery system, I am very appreciative of working in an environment utilizing continuous deployment as it negates any need for human intervention in the roll out."
Ryan's Answer #2
"In my current position, we've slowly grown from a continuous integration process to a continuous delivery process. I love the automated testing process when we are looking at rolling out new changes to existing software and my role as the architect for our projects puts me in the drivers seat for sending out these changes. If hired for this role here at HealthcareSource Physician Recruitment Manager, I'd be very intrigued at learning and working with continuous deployment practices as well."
7.
Do you have any unique skills or past work experiences that we can't see on your resume that would benefit the team here at HealthcareSource Physician Recruitment Manager?
This question is providing you the opportunity to potentially set yourself apart from your competition for this position. To do just that, it will be important for you to make sure that the unique skill or experience that you discuss matches with a critical need for HealthcareSource Physician Recruitment Manager and the position that you are interviewing for. Whether you talk about a unique skill or experience, your research on this job will prove vital in your ability to make sure that it impresses your interviewer.

Ryan's Answer
"In my current role as a data engineer, I have gotten the opportunity over the last five years to work with clients in many industries. One of the industries that I've worked most closely with has been the private insurance industry. This experience and my gaining of insider knowledge in the insurance industry would benefit me greatly if brought aboard the team here at HealthcareSource Physician Recruitment Manager."
8.
If hired for this position here at HealthcareSource Physician Recruitment Manager, would you be comfortable handling overall project manager responsibilities for new software development?
As a skilled software engineer, you have all of the necessary tools in your bag to be a successful engineer at HealthcareSource Physician Recruitment Manager. This question is allowing your interviewer to get a better sense of your project management skills and people skills if you were to join the team at HealthcareSource Physician Recruitment Manager. In your answer, talk about your ability to estimate the time and cost of a project, the staffing needed and the overall scope of planning for a particular project. If you have direct experience in being the lead on a large development project, be sure to discuss that experience with your interviewer.

Ryan's Answer #1
"Looking to join the team here at HealthcareSource Physician Recruitment Manager directly out of college, I feel very confident in my abilities to manage the entire scope of a new development project. I have leadership experience as my campus' president of the software engineering club. In that role, I developed skills that would help me utilize staff and resources in the best way possible. During my internship, I was exposed to the planning stages of new projects and I have a very good feel of estimating the budget and length of time needed to have a fully functional system."
Ryan's Answer #2
"I would absolutely be comfortable if tasked with project manager duties here at HealthcareSource Physician Recruitment Manager. In my last two roles, I have led successful projects that started with great planning and budgeting process and went through to completion with great people and processes in place under my leadership. While it's not a regular duty for me in my current role, I always welcome leadership duties."
9.
What is one thing that really tests your patience when dealing with your coworkers?
While on the surface this question may seem like your interviewer is trying to get you to talk negatively about a situation, it is really more of a test to see what can potentially drive you crazy on the job in a team atmosphere and how you handle those situations. In your answer, be honest about your pet peeves when it comes to coworkers and do so in a positive light. Then, expand on your answer by talking about how you handle those situations.

"As a person that values diversity and differences of opinion in the workplace, there aren't many things that grind my personal gears when it comes to my colleagues. The only real true test of my patience is a coworker that doesn't pull their weight in a team effort. When I've been in this situation in the past, I first seek to learn if the issue is a lack of training or knowledge. If it is, I take the necessary steps to help my colleague get on track. But if I find that it is due to a lack of effort, I talk to the person immediately in a professional manner. The sum is only as good as the effort of all of its parts and a team efforts requires everyone's maximum effort."
Ryan's Answer #1
"As a person that values diversity and differences of opinion in the workplace, there aren't many things that grind my personal gears when it comes to my colleagues. The only real true test of my patience is a coworker that doesn't pull their weight in a team effort. When I've been in this situation in the past, I first seek to learn if the issue is a lack of training or knowledge. If it is, I take the necessary steps to help my colleague get on track. But if I find that it is due to a lack of effort, I talk to the person immediately in a professional manner. The sum is only as good as the effort of all of its parts and a team efforts requires everyone's maximum effort."
Ryan's Answer #2
"Having been raised in a rural farm setting, I have always been a stickler for being on time and holding meetings to set lengths of time. While watching people show up late for meetings has bothered me internally because of how I am wired, I don't let it bother me on the exterior. We are all very busy in our lines of work and showing up a few minutes late is only normal from time to time."
10.
As you reflect back on your career to this point in your search for a new position, what would you say is your ideal work environment or culture?
While using this question as a key indicator on how you'll fit with the team and the organization at HealthcareSource Physician Recruitment Manager, it will be very important for you to research as much as you can on the work environment at HealthcareSource Physician Recruitment Manager so you can match your priorities to that environment. If you have the opportunity to speak with an employee at HealthcareSource Physician Recruitment Manager prior to your interview, that can shed valuable information. In the end, the culture and value of an organization are often a key indicator of long-term success in a job, so make sure that you reflect your values into what the company values.

Ryan's Answer #1
"As I begin this job search now 15 years out of college, I'm looking for an employer that promotes and encourages innovation, new ideas and collaboration among all members of the team. From what I know about HealthcareSource Physician Recruitment Manager from speaking with others, you sound like a perfect match for what I am looking for in a career."
Ryan's Answer #2
"With all of the companies that I have both worked for and consulted with in the past, I realize that a company culture is basically the personality of the company and I am looking for a new organization that really meshes well with my personality. I am a casual person that believes in hard work, teamwork and having fun on the job. As I embarked on a job search, I was so happy to see that HealthcareSource Physician Recruitment Manager was hiring because I believe our styles will fit perfectly together."
11.
What skills do you use to cope with the day to day stress and pressure on the job?
In modern technology industries, consumer demand has led to high volume of work and high pressure situations to work on tight deadlines. To prove that you are able to handle high stress, high pressure situations on the job, your interviewer is looking to hear first hand how you handle this type of environment in your own words. As you answer the question, try to turn potential perceived stress into a positive by highlighting your personal skills that enable you to perform well in those situations. If possible, try to use specific examples in your answer.

Ryan's Answer #1
"Where many others get overtaken by stress to the point that they can't function in this field, high pressure situations sharpen my focus and that helps me work through them with ease. Last year, I was assigned a high priority, short notice project for a high profile customer. My manager gave it to me because of my proven success in those situations. From the start, I created a timeline for completion and mapped out a plan to make it happen. While staying in communication with my leaders and the client, I was able to create a great system update in just a few short weeks."
Ryan's Answer #2
"I am confident in high stress work situations because of my ability to adapt, communicate and be organized in my work. These skills came in very useful a few weeks ago when our support staff were experiencing an extremely high volume of help desk calls. My adaptability helped me go with the flow and handle items on at a time. My communication skills enabled me to quickly and efficiently call on needed support. My organization skills helped me be prepared for anything on that day and enabled me to work through tickets in a quick and efficient manner."
12.
Looking at our products and services, what do you think we do better at HealthcareSource Physician Recruitment Manager than any of our competitors?
Before your interview, be sure to research HealthcareSource Physician Recruitment Manager and any awards or recognition they have recently received. In their industry, and competitive space, where do they stand out? Be sure to speak positively about the organization's recent achievements to show that you are interested and engaged in their work.

Ryan's Answer #1
"When I was preparing for this interview I noticed that HealthcareSource Physician Recruitment Manager was recently recognized for innovation in XYZ. You are a trailblazer in this particular arena which is amazing."
Ryan's Answer #2
"After reading reviews on your company, I believe that your reputation is the most solid and sincere of all your competitors. Amazing service is always the best way to stand out."
13.
If you were asked to review a colleague's code that they had written, what key things would you look for?
For this question, your interviewer will obviously be looking to hear that you have adequate knowledge when it comes to coding processes. But most importantly, your interviewer will be looking to gauge your ability to be a team player and focus on the bigger picture when working on a project. In your answer, focus on your attention to detail and your ability to help others when needed.

Ryan's Answer #1
"As an experienced software engineer, I fully expect my colleagues to reach out to me for my insight and I never hesitate to provide open and honest feedback. When asked to do this, my main focus is ensuring that the code is readable and functional. If there are lines of code that need to be removed, I don't hesitate to let my colleague know that while also giving them feedback on why I feel it is unnecessary."
Ryan's Answer #2
"When I'm asked to do this in my current position, my main focus is on regulatory requirements that were put in place for the project and security issues. I work with a team of great engineers that are very efficient coders and these two areas are most often overlooked."
14.
Talk about a recent successful project that you worked on that required you to navigate some troubled waters during the project. What were the roadblocks and how did you overcome them?
While your resume and your past experiences can easily show your interview that you have the technical abilities for this position with HealthcareSource Physician Recruitment Manager, your interviewer needs some insight on your problem solving skills. This question allows your interviewer a chance to see how you handle adversity by using resources available to you. In your answer, talk about your ability to think critically and leverage people and resources to the advantage of beating a roadblock in your work. Make sure that your answer provides an example of a project that ended in success.

Ryan's Answer #1
"A couple of years ago, I was the lead architect on a new software package that we were developing. As in any project, I was tasked with reviewing and approving the code the would be enveloped in the software. Because the final code impacted our potential clients and this was certainly a unique package we were developing, I proposed putting together a focus panel of existing clients to discuss potential needs out of a new system. My senior leaders were very reluctant to do this as they didn't want any word getting out about the program in its infancy. Knowing that we really wanted their feedback to start the coding process, I worked with our sales staff to build a list of our most dedicated customers. Then, I approached out leadership with this group and they approved without reluctance. After putting together the focus panel and gathering their thoughts, we built a phenomenal program that exceeded all of our sales and performance expectations."
Ryan's Answer #2
"I know that a large part of my success in the software architecture field is due to my ability to work collaboratively with others and provide mentorship to those on my team. On a recent project, I faced a design engineer that was very rigid in their ways and was unable to conform with new requirements for a system we were designing. In one of our first planning meetings, it became very evident that he would be unwilling to change in his ways. Being a person that wants to talk things out before escalating things further, I invited him to my office to talk one on one. I used a very educational approach to explain why we would be using the process we would be and I encouraged his participation in that approach. He hesitantly agreed. As we moved from design phase to the implementation phase, the engineer went right back to his old way of doing things and not embracing our new process. Rather than upsetting the entire project time, I immediately approached the engineer with a your either on board the ship or off the ship approach. Rather quickly, he asked that his seat on the team be reassigned to another engineer. In doing that quickly, our project was back up and running with success."
15.
What do you consider to be a good litmus test for when you would automate a test process for a new system versus testing manually?
As your role with HealthcareSource Physician Recruitment Manager will look to help further their automate testing processes for new systems, you will need to have a good sense for when automation makes sense and when it does not. Reiterate your sense for this to your interviewer by sticking to the high level response that repetitive tasks, as are common with large software companies, are prime candidates for automation whereas one time test cases are not.

Ryan's Answer #1
"Having been in automation in both manufacturing for many years and now software for the last three years, a common misconception among people is that automation can help improve any situation and that couldn't be further from the truth. The amount of time, effort and resources that goes into an automation process makes it ideal for repetitive tasks and tests that have multiple data sets. If a testing process calls for unique and one time process, it would make the most sense to run that process manually."
Ryan's Answer #2
"I"n my current position, most of the automation testing that I design is in program sanity testing. These automated tests work great because they run on similar systems following changes in code to ensure that no bugs remain in the system. If our group of engineers are working on unique, one off type projects, my automation processes are not utilized."
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28 HealthcareSource Physician Recruitment Manager Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. In a technical support role here at HealthcareSource Physician Recruitment Manager, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.
  2. As a consultant with HealthcareSource Physician Recruitment Manager, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?
  3. In your experience in software testing, would you consider yourself proficient in both testing and debugging processes?
  4. What software analysis and design tools do you have familiarity working with?
  5. If hired for this position at HealthcareSource Physician Recruitment Manager, what leadership skills would you bring to our team?
  6. Here at HealthcareSource Physician Recruitment Manager, we strive for continuous delivery and continuous deployment with our software. Are you familiar with these processes in your current work?
  7. Do you have any unique skills or past work experiences that we can't see on your resume that would benefit the team here at HealthcareSource Physician Recruitment Manager?
  8. If hired for this position here at HealthcareSource Physician Recruitment Manager, would you be comfortable handling overall project manager responsibilities for new software development?
  9. What is one thing that really tests your patience when dealing with your coworkers?
  10. As you reflect back on your career to this point in your search for a new position, what would you say is your ideal work environment or culture?
  11. What skills do you use to cope with the day to day stress and pressure on the job?
  12. Looking at our products and services, what do you think we do better at HealthcareSource Physician Recruitment Manager than any of our competitors?
  13. If you were asked to review a colleague's code that they had written, what key things would you look for?
  14. Talk about a recent successful project that you worked on that required you to navigate some troubled waters during the project. What were the roadblocks and how did you overcome them?
  15. What do you consider to be a good litmus test for when you would automate a test process for a new system versus testing manually?
  16. Our cloud computing at HealthcareSource Physician Recruitment Manager requires our experts to take proper security measures in their work. What security measures are you familiar with utilizing in a cloud platform?
  17. What SDLC models are you familiar in working with?
  18. What experience do you have in the different types of software maintenance?
  19. Our implementation consultants here at HealthcareSource Physician Recruitment Manager often face conflicts with our customers while onsite during implementations. What interpersonal skills do you use to handle conflicts with clients?
  20. What programming languages would you consider yourself fluent in?
  21. Do you have experience working with different CASE tools? If so, what do you have experience with?
  22. How do you ensure that you have a healthy work-life balance in your career?
  23. Do you have experience working with data in a cloud computing environment?
  24. What would you say is your top non-technical skill that will help you succeed in this role here at HealthcareSource Physician Recruitment Manager?
  25. The next cloud engineer that we hire here at HealthcareSource Physician Recruitment Manager needs to be able build a system that can handle a high amount of traffic. How would you test our system's ability to handle large amounts of traffic?
  26. If you were confronted with a time where you wouldn't be able to meet a deadline here at HealthcareSource Physician Recruitment Manager, what steps would you take when you made that realization?
  27. We are looking for innovators to join us here at HealthcareSource Physician Recruitment Manager. Where have you brought innovation in automation to a process in your career?
  28. In your opinion, what has been the biggest advancement in technology this past year?
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