Why is providing tailored customer service important? How would you make this a priority if hired for this role?

"As in my current industry, I understand that your customers have their own unique financial situations and needs. Because of that, I have to work with each person on their terms rather than taking the same canned approach with every customer I would work with. To provide the most tailored customer service possible, I would take the time needed to get to know my customers and their needs and then work with them moving forward toward their goals. As personal finance can often be frustrating, I would take my time to listen and understand my customer's frustrations to show that I truly care about helping them create a solid plan moving forward."

"A tailored approach in customer is easy when you listen, listen, and then listen some more. By reflectively listening to my customers, I can get to know them by name, learn a bit about them and learn their financial goals for the near and long term. With that information, I can formulate the best-customized plan for them. I want my clients to know that my approach was created with their needs at the forefront. With that in mind, the customer has a much better chance of becoming a life-long customer at HSBC Bank."