What banking products do you use, and what benefits do you see in them?
With this question, your interviewer wants to know if you are a customer of HSBC and how familiar you are with the financial products and services they offer. How you answer will inform them how effectively you'll represent and embody their brand and values. Research their website and identify which products you currently use or have used in the past, and explore the products or services you intend to take advantage of in the future.
"First and foremost, I was eager to jump on board the online banking format from its inception. The online format allows me to transfer funds between accounts and even deposit checks remotely without going into town to the physical bank. On top of online banking, I use online loan application services. I have found them easy to use and time-saving, as I imagine they are for your customers."
"I've found it helpful to have all my personal finance items with one institution. That includes loans, credit cards, and checking accounts. Recently, I've learned to take advantage of my institution's MMA and CD accounts. I love the ease and convenience of this aspect and would advocate them for your customers here at HSBC Bank if hired for this role."
"The products and services we offer vary widely according to customers' needs. We provide individuals and families with mortgages that help them buy their own homes, as well as savings accounts and wealth management products that help them plan for the future. We offer businesses loans to invest in growth and products such as foreign exchange and trade financing that enable them to expand internationally. And for large companies and organisations operating across borders, we offer tailored advice on decisions such as financing major projects, issuing debt, or making acquisitions."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I use a bank account and I use my bank's online banking feature. It is extremely useful and convenient, and I can do cardless cash to withdraw without a card, handy in situations where I leave my wallet at home. Additionally, I can transfer between accounts and pay people through my phone using their phone numbers. I also term deposit some of my savings, making higher interest payments in exchange for not using the money. I find these banking features extremely convenient and I am sure HSBC customers will too.
Chad's Feedback
You do a good job of highlighting several products you utilize from your current bank and identifying the benefits of each. To strengthen your response, consider including a banking product that is unique to HSBC to demonstrate knowledge of the company.
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