"I took a client call with a history of poor customer experiences with the organization. One after another, the customer was frustrated by our banking processes and voiced their concerns unpleasantly. I took the initiative to listen and understand their frustrations, then partnered with the different departments in the company to resolve the concerns and save the customer relationship."

"While attending university, I was assigned a group project with a group of less-than-motivated individuals. My grades and performance were significant, so I approached the group with a leadership and mentorship mentality. I uncovered what motivated everyone on the team and took the initiative where others would not."