How would you tailor each mortgage to each client when dealing with a large workload?

What You Need to Know
How to Answer
Answer Example
Experienced Example

At the heart of this question, your interviewer is looking to find out how you manage a busy workload by having you talk about your organizational skills, your work style, and any systems approaches or tools you used to get the job done. As they say on their webpage offering application hints and tips, "It is important that you identify and know your strengths and be prepared to give examples of when you have demonstrated relevant skills. We will ask you about specific occasions when you have demonstrated a particular ability. Focus on your role in these situations and the outcomes."

In your answer, talk about your skills and the tools you use to stay organized and on track while handling a large workload. To answer this question effectively, familiarize yourself with HSBC's mortgage options and automated services, which you would take advantage of to tailor the right mortgage to your client's needs. Don't hesitate to discuss any tactics you employ to ensure all deadlines are met and that no issues occur with clients because of a large workload. In the end, your interviewer wants to walk away from this question knowing that you'll be able to provide top-notch service to the clients of HSBC Bank.

"In my current role, I can handle a large workload because of my organizational skills. If you could take a tour of my office, you'd see that I maintain a neat desk with a very organized file cabinet of my current workload. If I need to shift gears and move on to work with another client, I can easily access information on the fly and keep moving. I also utilize my Outlook calendar to set deadline reminders to stay on track of closing deadlines and paperwork requirements, and the program's tasks function helps me stay on track with all of my clients at a given time."

"I have successfully managed a large client load as a mortgage consultant with my previous employer due to my efficiency and organization. If hired for this role with HSBC Bank, I would be extremely efficient because of my experience with the mortgage loan closing process and my ability to handle challenges quickly. My experience will allow me to tailor the process to each client both effectively and quickly."