HSBC Bank Mock Interview
Practice 35 HSBC Bank interview questions covering global banking, regulatory scenarios, and client relationship management.
Question 4 of 35
How would you address a customer’s question you didn’t have the answer to?
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Community Answers
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
How you answer this question will indicate how resourceful you are and whether you are self-managed in your work. Many of their positions advertise they are looking for "a self-starter who can work independently and under minimal supervision." They also advertise they are looking for candidates who are "customer-oriented with strong interpersonal and communications skills. Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be." In situations where you are asked questions you don't have the answers to or aren't qualified to answer, you'll need to retain the client's faith and trust in your abilities, not only as a financial services professional but as a representative of HSBC Bank.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"In my current role in Customer Service with Metropolis' largest automotive dealership, I frequently get asked questions that our sales, finance, and service staff have to give the final stamp of approval. In these situations, I can prepare the customer for speaking with the right person while assuring them that the sales, finance, or service staff will provide the final answer. Then, I work quickly to get them to the right person."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"If I didn't know an answer, I would assure the client that we have the right staff to help them quickly and efficiently. I would communicate to the customer what the next step would be and put them directly in contact with someone or take their contact information and have someone get back to them. In the end, setting the right course and timeline would be important for every customer when I faced this situation."
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Anonymous Answer
I would assure the client that we will help them to the best of our ability. I would then attempt to solve the problem myself by using any given resources such as HSBC resources and calling other departments before going to my supervisor for further assistance. At my current job, if I cannot find the item that the customer was after, I would check our inventory or when we will have stock and then inform and assure the customer.
Chad's Feedback
Assuring the customer that you will work to resolve the problem, or answer their question, is a great first step. However, to answer the question accurately, consider focusing the majority of your answer on the steps you would take to handle the situation if you were unable to do so by yourself.
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