Great Wolf Lodge Mock Interview
Master 30 Great Wolf Lodge interview questions covering guest service, family entertainment, and waterpark operations.
Question 24 of 30
Would you ever break the rules at Great Wolf Lodge to make a guest happy?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Breaking the rules, and bending them, CAN be different from each other. Often, hotels and resorts are okay with you bending the rules to keep a customer happy. You need to know your audience, though! If Great Wolf Lodge is very stringent when it comes to their policies and procedures, then approach this question with caution. If they are well known for being flexible, then you can indeed be more free with your answer.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"My current company is pretty strict with their policies, so I do not bend to make a customer happy, but I will escalate the issue to someone who has the seniority to decide that. I have read through your online policies and agree with Great Wolf Lodge that it's important to offer some flex on policy, within reason of course."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Policy and rules are not always strictly enforced in my current company. It isn't for lack of caring but the opposite. Our CEO knows that if we needed to bend a rule, it was for a good reason. With that said, I am comfortable following your policies because they are more than reasonable."
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