Great Wolf Lodge Mock Interview
Master 30 Great Wolf Lodge interview questions covering guest service, family entertainment, and waterpark operations.
Question 25 of 30
Have you ever received a negative review from a customer?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Reviews are everything in the resort and hotel industry so; it is the aim of Great Wolf Lodge to gather as many positive, 5-star reviews as possible. Everyone has received negative feedback from someone at one point in their career. What the interviewer would like to see is that you can bounce back professionally from a negative customer review. If the review was warranted, discuss what you were able to learn from the experience or the feedback that you received.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have received negative feedback from customers in the past, and always when the customer has not been delighted with the outcome of their dispute. The resort that I have worked for, for the past ten years, has a very stringent cancellation policy. Unfortunately, this means that I do disappoint more people than I would like. I am looking to join an organization that will allow for more flexible offerings when it comes to client dispute resolution."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"The hotel where I work allows customers to leave anonymous feedback at the front desk. I have received one negative review, commenting that I could 'smile more.' Apparently, when I concentrate, I can appear unhappy! I am glad that this trait was brought to my attention so that I could work on correcting it."
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