Great Wolf Lodge Mock Interview
Master 30 Great Wolf Lodge interview questions covering guest service, family entertainment, and waterpark operations.
Question 10 of 30
Tell me about a time when you did something special for a customer.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
This question is your opportunity to shine! Think of a recent example when you went over and above expectations to deliver extraordinary customer experience. Discuss where you saw the need, how you took action, how the customer reacted, and what your leadership thought of the gesture.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I had a couple check into the resort, mentioning that they were just married. The couple did not have the honeymoon suite booked, and it was open, so I offered a free upgrade. We delivered champagne and truffles to their room later in the day. The guests were beyond thrilled and told me that the honeymoon package was out of their budget, which was why they didn't initially book it. We have allowances for promos like that, and my manager was happy with the initiative that I took to make the guests' experience unforgettable. I am confident that whenever this couple decides to go on another resort vacation, they will choose to return."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I often keep my eye out for opportunities to make a guests' visit special. Last week I noticed a mom who was busy with her kids in the lobby. She seemed frustrated. I approached her, told her about our kid's club, and offered to get her kids signed into the program for the day. She was thrilled, the kids were happy, and my hospitality supervisor appreciated the initiative that I took to help a frustrated guest."
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