Great Wolf Lodge Mock Interview
Master 30 Great Wolf Lodge interview questions covering guest service, family entertainment, and waterpark operations.
Question 21 of 30
Are you aware that there are sales goals and other important targets in this role with Great Wolf Lodge?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Resorts and hotels may not seem like a 'salesy'environment; however, they are a business, and they will have important goals to reach. The interviewer would like to see that you are comfortable selling, upselling, and taking action to ensure that Great Wolf Lodge hits and exceeds their important targets on a weekly or monthly basis.
Some of the most common KPI's include:
- Occupancy rates
- Average income per room rental
- Revenue per available room
- Revenue per occupied room
- Average spend per guest on food & beverage
- Average spend per guest on gift shop items
There are many more KPI's tracked in the industry, which you will thoroughly be trained on when you start with Great Wolf Lodge. Show the interviewer that you are able and willing to act as a salesperson and ambassador for Great Wolf Lodge.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I am more than happy to help Great Wolf Lodge achieve their sales goals and targets by utilizing my knowledge to upsell each guest with something they could use. I know, I love to upsell the guest in my current position by way of additional spa services. Who doesn't like to be pampered when they are on holidays? I see it as a win/win."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I am newer to the resort industry so, I am not 100% aware of what those KPI's might be, but it certainly makes sense to treat each role within your organization as a sales role. I do have basic sales training and look forward to learning more from Great Wolf Lodge."
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