Great Wolf Lodge Mock Interview

Master 30 Great Wolf Lodge interview questions covering guest service, family entertainment, and waterpark operations.

Question 22 of 30

In which resort or hotel related software and programs do you have experience?

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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

The interviewer would like to have an idea of the types of programs you have used in the past, and where you will need additional training. Many hotels and resorts will share similar programs, or at least the basics. If you are unsure which programs of software used by Great Wolf Lodge you can ask for specifics.

Some of the more common programs used in the resort industry include:

- RMS Hotel
- Preno
- Hotelogix
- SmartHotel
- roomMaster

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I have used a couple of hotel and resort management programs in the past. Primarily, I have worked with Hotelogix. I like that it is cloud-based and can be integrated with online booking systems as well as travel agencies. I am tech savvy and confident in my ability to pick up any new programs quickly. Could you share with me which programs you use at Great Wolf Lodge? I would be happy to get a head start by taking some online tutorials."

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I am new to the hotel and resort industry but have worked in retail before, where a customer management system was in place, as well as a robust point of sale system. I am confident that I can study your system and learn it quickly."

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30Great Wolf Lodge Interview Questions & Answers

1.We have multiple locations. Are you willing to relocate to another Great Wolf Lodge resort?

2.How does your post-secondary education relate to a career in the hospitality industry?

3.How would you sort out a problem for an unsatisfied guest?

4.What do you know about the Great Wolf Lodge and our resorts?

5.Have you ever stayed at a Great Wolf Lodge resort? Tell me about your experience.

6.How would you react if a customer demanded early check-in service?

7.Our guests come from all over the world. Do you speak multiple languages?

8.We are open 24 hours a day, 365 days a year. How flexible is your schedule?

9.Do you have experience working cohesively with multiple departments?

10.Tell me about a time when you did something special for a customer.

11.Do you know the demographics of our guests?

12.What does hospitality mean to you?

13.If you could work in any of our departments, which would you choose?

14.How do you communicate with an angry customer?

15.What is your favorite destination? Sell it to me.

16.At Great Wolf Lodge we have a multitude of vendors. Tell me about your experience working directly with suppliers.

17.How would you react if a celebrity checked into our resort?

18.How would you sell Great Wolf Lodge versus our competitor down the street?

19.Name me three of our best services or amenities.

20.Working in hospitality can be a thankless job. How can we continue to motivate you to work hard for Great Wolf Lodge even on the more challenging days?

Great Wolf Lodge Mock Interview

In which resort or hotel related software and programs do you have experience?

30Great Wolf Lodge Interview Questions & Answers

1.We have multiple locations. Are you willing to relocate to another Great Wolf Lodge resort?

2.How does your post-secondary education relate to a career in the hospitality industry?

3.How would you sort out a problem for an unsatisfied guest?

4.What do you know about the Great Wolf Lodge and our resorts?

5.Have you ever stayed at a Great Wolf Lodge resort? Tell me about your experience.

6.How would you react if a customer demanded early check-in service?

7.Our guests come from all over the world. Do you speak multiple languages?

8.We are open 24 hours a day, 365 days a year. How flexible is your schedule?

9.Do you have experience working cohesively with multiple departments?

10.Tell me about a time when you did something special for a customer.

11.Do you know the demographics of our guests?

12.What does hospitality mean to you?

13.If you could work in any of our departments, which would you choose?

14.How do you communicate with an angry customer?

15.What is your favorite destination? Sell it to me.

16.At Great Wolf Lodge we have a multitude of vendors. Tell me about your experience working directly with suppliers.

17.How would you react if a celebrity checked into our resort?

18.How would you sell Great Wolf Lodge versus our competitor down the street?

19.Name me three of our best services or amenities.

20.Working in hospitality can be a thankless job. How can we continue to motivate you to work hard for Great Wolf Lodge even on the more challenging days?

21.Are you aware that there are sales goals and other important targets in this role with Great Wolf Lodge?

22.In which resort or hotel related software and programs do you have experience?

23.How do you feel about performance incentives?

24.Would you ever break the rules at Great Wolf Lodge to make a guest happy?

25.Have you ever received a negative review from a customer?

26.What questions do you have for me?

27.Tell me about a time when you had to work with a difficult person. How did you handle it?

28.Besides compensation, what do you value the most in the workplace?

29.How do you react to an increase in your workload?

30.How would you build rapport with our guests?