Great Wolf Lodge Mock Interview
Master 30 Great Wolf Lodge interview questions covering guest service, family entertainment, and waterpark operations.
Question 6 of 30
How would you react if a customer demanded early check-in service?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Early check-in is a common request in the resort industry. Sometimes a resort can accommodate this request and based on volume; sometimes it is not do-able for housekeeping to keep up. You can ask if Great Wolf Lodge has a policy when it comes to early check-ins and late checkouts. Remember - the higher the occupancy, the more difficult it is for a resort to offer this service. Some resorts may monetize the option, charging an additional fee which may weed out the guests that genuinely need the service, versus those who do not.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I read that Great Wolf Lodge can offer early check-in service as long as the request occurs at the time of reservation. If a customer arrived early and demanded early check-in, I would, of course, see if we could accommodate. If we could not, I would give a viable timeline, offer to store their luggage, and direct them to the club lounge for a complimentary beverage."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If a customer demanded early check-in, I would refer to the policies put in place by Great Wolf Lodge. My initial instinct would be to allow this if it did not put a strain on housekeeping or other departments. Do you charge a fee for this type of service, upon booking?"
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