Great Wolf Lodge Mock Interview
Master 30 Great Wolf Lodge interview questions covering guest service, family entertainment, and waterpark operations.
Question 30 of 30
How would you build rapport with our guests?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer would like to know your methods when it comes to getting to know your customers, or the hotel guests, and building trust with them. When you have a great relationship with the stakeholders, you will be more successful in your work and more likely to stay longer-term.
Some ways that you can build rapport with your clients include:
- Do what you say that you will
- Ask them questions about themselves
- Use the same jargon and industry terms they use
- Set clear expectations, on both sides, from the start
- Remember their names
- Show your extensive knowledge base
- Always be presentable in looks and actions
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"To build client rapport, I ensure always to do what I say that I will. The guests of our facility need to be able to rely on me, and feel 100% confident that I will deliver over and above their expectations at all times."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"In my current role as Front Desk Manager, I am usually the first person that a guest sees. To build rapport, I make sure always to look and act presentable. First impressions truly are everything! I am always friendly, available to help, and with a smile. If I do not know the answer to their question, I will go the extra mile to find out, rather than saying 'I don't know.'"
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