Grady Memorial Hospital Authority Mock Interview
Master 30 Grady Memorial Hospital Authority interview questions covering patient care, community health mission, and Level I trauma expertise.
Question 13 of 30
Grady Memorial Hospital Authority seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a shared waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"We had many group projects in university, and I noticed a consistent problem with team members showing up late for meetings or messaging in sick at the very last moment. As the team leader, rather than getting upset, I proposed that when a team member disrespectfully dropped the ball, they would be asked to leave the group and find a new group or commit to an independent project. I felt this encouraged accountability and showed teamwork as a privilege rather than a right. Team member commitments increased as did work ethic among the groups."
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Anonymous Answer
When I worked overseas the Center had purchased a Trophon unit but the cost of bringing in the chemicals was very expensive and because we were an island we could only bring the products in by freighter because they are hydrogen-based and couldn't be brought in by plane. In an effort to save money I called every ultrasound lab on the island to find out who had a Trophon unit and if they would be interested in sharing shipment costs by ordering our shipments together. I found a partner and we split the costs saving us both money.
Rachelle's Feedback
This was a great idea and smart thinking! When offering story-based responses using the STAR method, be sure to include more of the pertinent details. I suggest re-reading responses from the position of someone who has no prior knowledge of your experiences. Some questions that remain from the interviewers' perspective...
- 'What is 'the Center?'
- 'What was your role here?'
- 'Why were you responsible for this effort?'
- 'What solution, if any, had the Center tried before?'
- 'Why was a Trophon unit purchased without a thought towards future costs?'
- 'How did you build the connection with the other ultrasound lab?'
- 'How much money were you able to save the Center?' (measurable result)
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