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Globe Telecom Interview
Questions

27 Questions and Answers by Ryan Brunner

Published February 12th, 2020 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 27
Talk about a time when things didn't go as planned on the job. What was the situation and what allowed your to persevere in that situation?
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How to Answer
As a professional in the tech industry, you have likely had a project that failed, a promotion that passed you over or a meltdown occur at some point in time. Realizing that your interviewer fully understands and expects that failure happens, talk openly and honestly about a situation where you experienced failure or failed plans. Most importantly in your answer, focus on how you overcame the particular situation and discuss lessons that you learned moving forward that you can bring to this role at Globe Telecom.
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Top 25 Globe Telecom Co. Interview Questions with Full Content
1.
Talk about a time when things didn't go as planned on the job. What was the situation and what allowed your to persevere in that situation?
As a professional in the tech industry, you have likely had a project that failed, a promotion that passed you over or a meltdown occur at some point in time. Realizing that your interviewer fully understands and expects that failure happens, talk openly and honestly about a situation where you experienced failure or failed plans. Most importantly in your answer, focus on how you overcame the particular situation and discuss lessons that you learned moving forward that you can bring to this role at Globe Telecom.

Ryan's Answer #1
"A couple of years ago in my first role as a UI designer out of college, my team was tasked with coming up with a very short notice proposal for a potential high end customer. With a week turnaround time, I set right to spending my time gathering information on the company to build a mock design. When the proposal was submitted, I found out that the potential customer scoffed at my idea and the customer went with another organization's proposal for their use. The biggest piece of feedback that I got was that the UI design just wasn't conducive to the type of customers they were expecting. From that point forward, whether it has been with short notice or long-term products, I take the time to communicate with key decision makers from clients to gather information for making my design as user friendly as possible."
Ryan's Answer #2
"Last year, I was working on a large scale project that put me face to face with a key customer. After traveling onsite with the customer to spend time with them, I exchanged contact information with two of the key decision makers. In the weeks following, I was sending them follow up emails with our business proposals and was getting frustrated at the lack of response from the clients. After my manager had questioned the viability of the potential customer, I picked up the phone and called them directly. It turns out that their responses back to me were being sent to a junk email folder that I neglected to consider. I apologized for the mistake, took action quickly and we came to a great agreement on future business together. After having a laugh about it with my boss, I now incorporate diligent communication follow ups both by phone and email with customers while also regularly checking all email inboxes."
2.
Talk about a successful training program that you had the opportunity to design and implement. What do you feel were the keys to success for the program?
If hired for this role at Globe Telecom, you will be looked upon to design new and innovative training programs for end users of the companies products. To gain insight on how you would do this moving forward, your interviewer is giving you the opportunity to talk about a past program that you created that ended up being a success. As you talk about that program, make sure to hit on what you feel was a key to success for the program. Some things to potentially keep in the forefront when answering would be considering expectations of the customer, thinking about the work style of the end user and thinking about how to motivate others during the training.

Ryan's Answer #1
"Two years ago in my current role, my organization was putting a new educational tool out to elementary school teachers to help organize their lesson plans and I was tasked with creating both an online training module and an in-person training for new customers. Looking back, I'd say that the biggest key to success for this training program was the consideration of the work style of the teachers that would be using the program and then creating a program around those work styles. To do this, I conducted significant research on school teachers and it was determined that online training modules were the preferred method for training. I also would be tasked by some districts to do in person training. This provided a very unique opportunity for me to develop two unique, yet similarly focused, programs."
Ryan's Answer #2
"With my current organization that is a large healthcare employer, I created a training series that focused on patient safety for our staff that were directly in patient care areas. For it to be a success, the biggest key was to make the program fun and interactive for our staff. If you know the healthcare industry, safety has been drilled into the heads of staff throughout their whole career and if this new training wasn't fun and interactive, it would've been just another training in the eyes of staff. Upon rolling out the training six months ago, me and my staff received rave reviews from our staff and their leaders and we look forward to continuing this training with all new staff that is hired."
3.
What project management software are you familiar working with?
Effective project managers are able to readily utilize tools available to help in the planning, implementing and monitoring of a project and for this question, your interviewer is looking to gauge your ability to handle the available software that is out there and use it to your advantage. Project management software has improved vastly over time and now enables project managers and their teams to focus more effort on important aspects of a project. Talk about which programs you have work with and make sure your interviewer understands that you have the ability to pick up and use new systems with ease.

Ryan's Answer #1
"Prior to last year, I had been working on the online software system called Wrike. I really loved the ability to utilize the collaboration function within the system to involve members of the team in the editing of documents, review of materials and even the ability to start discussion threads within the system. Last year, we implemented a new system called Clarity PPM when my organization implemented this organization wide. At first upon the announcement, I was a little saddened to hear we'd be losing a great resource but I kept an open mind to the new system and its features and benefits. I've really mastered and come to love the reporting functions in this system that are saving me hours of work that I can spend on other areas of a project."
Ryan's Answer #2
"After attending a few conferences and talking to colleagues in the project management field, we are really blessed with the great technology that we have to keep us on task and on track to hit deadlines with our big projects. Being very adept with computer skills and open to learning new things, my experience while in the corporate world and then moving into my own personal consulting business has been using Trello. While a great system altogether, I love its ability to connect teams that work together from across the country and its organization of a tasks board that all team members have access to."
4.
In SQL, how do you explain the differences between clustered and non-clustered indexes? Can you name a time that you used each?
Globe Telecom uses indexes to improve query performances within their software and for this question, your interviewer is looking to hear that you have a basic understanding of both clustered and non-clustered indexes. Explain the differences between the two types of indexes and be sure you can either speak to relevant times that you've used each or when would be the appropriate application to use each.

Ryan's Answer #1
"In the simplest of terms, a clustered index order records in a table the way that they are physically stored. There can only be one clustered index per table. Non-clustered indexes do not store data to match the physical order that it is stored. Rather, it can hold up to 249 indexes per table. Both types come with their own benefits over the other. In my experience, clustered indexes are suited best for programs that use primary key as an identity integer column. On the other hand, non-clustered make the most sense for programs that need JOIN and WHERE clauses within them."
Ryan's Answer #2
"In my experience, clustered indexes are faster to read but very slow when it comes to update data within. Non-clustered indexes are just the opposite in that they are slower to read but much fast to insert new data into them. In my current role, I mostly use clustered indexes when large numbers of rows need to be retreived and when insert operations are important. Most other times, I will use non-clustered as the standard."
5.
In your mind, when is monkey testing the most effective in testing new software?
By utilizing random inputs to check the behavior of a program, monkey testing has its time and place in the software testing process. For this question, your interviewer is looking to hear that you have an understanding of the theory behind monkey testing and how you would look to put it to work at Globe Telecom to test their products.

Ryan's Answer #1
"In my experience, monkey testing has been very effective in load testing and stress testing new software as standard testing methods couldn't do this without a lot of extra work. Because of the adhoc approach to the testing, load and stress on the software was most highly gauged through monkey testing."
Ryan's Answer #2
"Because monkey testing is able to find unique bugs that standard testing won't find, I've found it to be very effective for testing new pilot software programs that are reaching new bounds. At my current job, I helped design a brilliant monkey testing process that utilized user behavior to look for certain probabilities of bugs within our systems that we were designing."
6.
Here at Globe Telecom, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?
As an experience software testing engineer, quality assurance should be ingrained in your brain and your interviewer is looking to get a sense of your personal feelings towards it in your work with this question. In your answer, be sure to highlight QA's importance in reducing errors, maintaining specifications, testing failure parameters and preventing defects from occurring. In the end, make sure that quality is your mantra in the eyes of your interviewer by giving an example or two of how you put QA in the forefront of your work.

Ryan's Answer #1
"As a test engineer, I take great pride in my role of ensuring that systems go out to consumers as error free as possible. In my current role, I take the time to learn all of the system specifications that are laid out by our design engineers and customize my testing to follow those specifications."
Ryan's Answer #2
"In my work throughout my career, quality assurance in my testing was an every minute of every day job on my part. While creating effective testing processes on new software is extremely important in following QA protocols, the recording of defects, issuing of reports and assisting the designers on fixing issues are equally important parts of the process that I'd love to let shine here at Globe Telecom."
7.
How would you say that you would help bring sound data governance philosophies to this role at Globe Telecom?
This big picture question will allow your interviewer to get a sense of how you understand that your work will benefit the greater good of Globe Telecom through following repeatable processes to maintain consistency in your work. When you talk about your experience and methods that you would help bring to table in this role, maintain a focus on minimizing risk and reducing costs for the organization.

Ryan's Answer #1
"In my current role, I work under a very strict set of data governance principles that were developed by our team. The principles outline set processes that I follow in all data conversion processes for our new software. In the end of all projects, our data governance principles help ensure sound data storage processes and data security for our end users."
Ryan's Answer #2
"If hired for this role, I would love to help develop and abide by documented processes in data conversion to ensure solid data governance in the projects here at Globe Telecom. In the work I've performed in the past, I've developed conversion and end reporting processes that helped ensure 100% accuracy in the software being developed. With these processes in place, we could rest assured that corporate risks were as minimal as possible in our products."
8.
If hired for this position at Globe Telecom, what would be the ideal project for you to lead?
To fully understand the reasoning behind this question, your interviewer is looking to get a sense for what type of work you prefer to do, what your strong points are and where to best position you with clients if hired for the position. Prior to your interview, be sure that you research the clients of Globe Telecom and the typical projects that are led with them. Make sure your desires align in some aspect of the business and speak openly and honestly about your most desirable project.

Ryan's Answer #1
"If I'm fortunate enough to come consult with Globe Telecom, my ideal project would be working with the leadership staff of a high profile employer on a corporate restructuring project that makes them more efficient and more profitable in a short amount of time. As you can see from my experience, I really thrive when working with high level leaders like CEO's and Presidents on what I would consider my greatest area of expertise."
Ryan's Answer #2
"Being passionate about manufacturing and technology, my ideal project would put me face to face working with a team of engineers and production staff to help implement the creation of a life changing product in the medical field. This area of manufacturing involves high cost materials and the need to produce items accurately and efficiently. My project management skills would thrive in this atmosphere."
9.
What data cleaning methods are you familiar with and comfortable using if hired for this role at Globe Telecom?
To improve data quality and increase overall productivity of a system, Globe Telecom relies on their data analysts to use data cleansing methods to ensure quality data exists in their software. Be open and honest with the ways that you've helped ensure quality and accurate data in the systems that you've worked with while also showing that you have an open mind to learning and utilizing more methods if hired for this position.

Ryan's Answer #1
"In my current work, I use a very methodical fashion in cleaning data for finished systems. My first step is to remove duplicate and irrelevant observations within the data. Then I scan the data to remove extra spaces, convert numbers stored as text into numbers and remove duplicate data. These steps help ensure clean and accurate data and I never overlook them. If hired for this position, what methods does the current data analyst team her at Globe Telecom utilize?"
Ryan's Answer #2
"I am familiar with many methods used in the cleansing of data. The initial monitoring of errors within a system is very important to identifying where errors occur and give insight into how to fix corrupt data. I have utilized the tools within Domo software to validate data accuracy and scrub for duplicate data in my processes as well. Being very proficient in data analysis, I'm very open to learning new methods as well if hired for this position."
10.
In your current work, what are the important steps you take in the data validation process?
Depending on your training and your past roles prior to interviewing at Globe Telecom, you may be familiar with one or two of the many trains of though regarding the steps of a data validation. Whatever formal process you are familiar with, be sure to check the boxes of discussing data screening and data verification as part of your process. Your interviewer will be looking to hear that you check those boxes as they are imperative in the software field.

Ryan's Answer #1
"As I embark on a data validation process in my current role, my first step is to roadmap a detailed plan to keep on task. I utilize benchmarks and the expectations of key stakeholders as my guide. Once underway, I validate the database and the data formatting to ensure that data is properly screened for its overall health. Then, by finishing with sampling, tests are performed to hopefully show that the data is useful within the system."
Ryan's Answer #2
"The most important steps in a data validation process are determining the data to sample, scouring the existing database and validating the final data format. My first step is to use my best judgment to determine if I will validate a sample or the entire data set. This determination is based on overall size of the set and the timeframe that I have to work on the project. Then, I take the time to screen data in the existing database to calculate the number of unique ID's and records to come into the system. Last, I have to verify that the source data matches the schema within the targe"
View All 27 Globe Telecom Questions and Answers
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