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Gate Gourmet Interview
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30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
When were you able to resolve a problem within work?
***Note: We do not have professional answers for this career***
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1.
When were you able to resolve a problem within work?
Problem-solving and dispute resolution are fundamental skills to possess, especially in the food service industry where you serve customers every day and are often customer facing in your tasks. Show the interviewer that you are capable of problem-solving within the workplace, and making good judgement calls under pressure. Show that you can be a team player, even in the face of conflict.

Rachelle's Answer #1
"My current employer recently catered a large wedding where we underestimated the amount of glassware that we needed. We were close to being short, so I called a fellow caterer from our network and asked if we could lean on them to provide the additional glassware. They charged us a rental fee and urgent order surcharge; however, that was a much better option than disappointing a client. My boss appreciated my quick thinking and willingness to reach out to our network."
Rachelle's Answer #2
"We recently had a concern surrounding employee theft. As the wholesale food manager, I needed to get to the bottom of the situation before the issue escalated. I called the corporate head office to collaborate on a plan that followed the HR guidelines. I implemented the plan, which included additional security cameras, and we caught the employee on camera shortly after."
2.
What would you do in the event of a grease fire, or other kitchen emergency?
How you react in an emergency situation can make a world of difference when it comes to the safety of those in your kitchen, or the event which you are catering. Walk the interviewer through how you would react when it comes to a kitchen related emergency. Be sure to show that you know how to remain calm, make smart decisions under pressure, and keep your team's safety front of mind.

In the foodservice industry, your new employee orientation should include locating the emergency exits, first aid supplies, and fire extinguishers. You should be trained on evacuation procedures and muster points as well as receive orientation on any potential on-site hazards.

Rachelle's Answer #1
"In the event of a grease fire, I would pull the alarm, locate the nearest fire extinguisher and, recalling my training, deploy the extinguisher. I would order my team to evacuate the kitchen as well. One can never be too careful in a situation such as that, and it's important to act fast, yet with control."
Rachelle's Answer #2
"I have been trained, if a grease fire occurs, to turn off the heat source and cover the flame with a metal lid if possible, preventing the flame from growing. Then, I would pour salt or baking soda on the flame, to extinguish it. Although it is instinct, the last thing that should be done is dousing the flame with water. I react well in emergency situations, and am sure to remain calm and in control."
3.
How do you get along with others at work?
In the foodservice industry, you may work closely with a wide range of personalities, in a close-knit or high-stress environment. The interviewer wants to gauge if you can maintain healthy relationships in the workplace. They want to know more about the dynamics with your coworkers. Think about what you enjoyed about some of your relationships with past coworkers. Excellent communication, sense of humor, and support are all great qualities that make co-worker relationships healthy and harmonious.

Rachelle's Answer #1
"I have never had an issue when it comes to getting along with others at work. I am a conscious communicator and am sure always to express myself in a kind and professional manner. A positive attitude is a must when working in such a fast paced role."
Rachelle's Answer #2
"I enjoy the people I work with and can get along with anyone. I have made some of my closest friends from different workplaces, and I know how important relationships in the office are for not only camaraderie but also for accomplishing tasks within your team."
4.
How do you show your co-workers the importance of communication in the workplace?
Clear communication is vital, at all times, in the foodservice industry. Breakdown of communication in a foodservice setting can have dire effects on the profitability of an organization and its reputation. This effect is why it is essential to understand that 'telling,' and 'showing' are two very different things when it comes to proper communication. The interviewer would like to know that you lead by example when it comes to communication in the workplace. Give examples of how you put dialogue into action in the workplace.

Rachelle's Answer #1
"I show my co-workers the importance of communication in the workplace simply from leading by example. I set the tone and expectations for how we should communicate by utilizing all forms of written, verbal and interpersonal communications to a tee."
Rachelle's Answer #2
"In foodservice, we have to communicate every small detail of our projects and the clients' expectations. I encourage this with my team by asking everyone to use Trello, a project management app that tracks our progress and needs, every step of the way. It's like web-based sticky notes!"
5.
What decisions did you routinely make in your last position?
The interviewer would like to know more about the types of decisions you are accustomed to making in the workplace. The way you answer this questions will give them a good idea of your level of experience, seniority, and ability to handle the decision-making requirements in this position with Gate Gourmet.

If the job you are interviewing for requires you to be decisive and quick on your feet, you will need to be able to provide examples of how you have done these things in the past. If you worked in food prep, you faced problems that you needed to find solutions for on a regular basis. If you worked as a sales rep, you might have required knowing how to negotiate and make decisions on customer pricing. You may have faced decisions that became so routine you didn't think twice! Refer to these types of decisions and be sure to highlight how these types of decisions have prepared you for a role like this one.

Rachelle's Answer #1
"In my previous position I was quite often required to make decisions on staff scheduling as well as hiring and terminating. I feel that role prepared me quite well for a position like this one. I have well-honed decision-making skills and my intuition, when it comes to hiring, has been elevated."
Rachelle's Answer #2
"On a day-to-day level, I chose the city of focus, prioritization of prospects, and delegation of tasks. The higher-level decisions I made were regarding the hiring and assignment of new hires. I also had a large influence on the employee terminations. I feel that these two sets of responsibilities have positioned me well for this role and I look forward to continuing to leveraging my experience while learning from the more seasoned members of the staff."
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