GEICO Mock Interview
Practice 40 GEICO interview questions covering sales, customer service, and insurance knowledge.
Question 18 of 40
Tell me about an error or mistake you made due to a communication breakdown.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
On occasion, mistakes will happen, and communication breaks down. What is important when answering this question is how well you accept responsibility for your actions, what you would have done differently, and what you learned from the experience. Using the STAR method, describe the Situation, the Task at hand, the Action you took, and the Result of your actions.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I once misread an email from one of my subordinates. The punctuation was incorrect, and I read it in a dire tone rather than in a positive one, as it was intended. After a tense conversation, the employee clarified her intention, and I learned I was mistaken. She and I agreed to exercise verbal communication regularly to avoid a similar situation from happening again."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"A manager once texted me about a client who was not happy with the results of my work. I was upset because I always try my best and felt that my manager should have initiated the conversation in person. The next day, I approached the manager and requested that future communication of that nature be conducted in person rather than via text message. I did apologize for my initial defensive reaction."
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