GEICO Mock Interview
Practice 40 GEICO interview questions covering sales, customer service, and insurance knowledge.
Question 11 of 40
How do you help your clients understand the details of a lengthy insurance contract?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
No matter which insurance company you work for, client contracts and policies are full of details that are sometimes difficult to understand. Take care with your choice of words and what they might communicate while answering this question. Everyone has their own style of communication. The interviewers are asking you to share yours. Make sure you communicate your answer clearly. Communication is more than getting everyone on the same page. It's about how a message is conveyed. Walk the interviewer through your process when explaining contracts and policies to your customers in layman's terms.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I understand that insurance policies and contracts can appear complicated to my clients. I will walk them through each section before they sign and use simpler terms and analogies when needed. I have often had clients comment on my ability to relay the information to them in an easy-to-understand method."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"Yes, insurance contracts can be difficult to understand! I do not want to assume that a client is struggling, so I will let them go through the contract at their own pace and then encourage questions through all steps in the process."
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