Practice 40 GEICO interview questions covering sales, customer service, and insurance knowledge.
Question 35 of 40
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I had a coworker who often clocked in late. The staff gave them cross looks when they snuck in. I'd given them a heads-up a few times, trying to be helpful. I even offered some tips to manage their time to avoid arriving at work late, but they kept saying that it wasn't their fault that the bus raced by their stop early two weeks in a row. The next time they were late, the very next day, they got written up. They were pretty upset and blamed me for 'ratting them out.' I did nothing of the sort. But I let them accuse me, and when they were done, I asked them why they thought I brought this upon them. I objectified the situation and asked them several questions without proclaiming my innocence. I then mirrored their statements and asked what led them to believe I brought their attendance issues to management. I then said that's an interesting conclusion based on that evidence, and I left it at that. Later, they came up and apologized and asked me again for those suggestions to help them manage their time."

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question determines what you consider a conflict and how you confront it and gauges your mediation and negotiation skills. The interviewers need to know how adept and effective you are at diplomacy and working swiftly towards a communal end goal, whether with your teams or clients. Your answer will offer a meaningful glimpse into your personality, problem-solving skills, soft skills, and general perception or attitude. Showcase how you strive to preserve the peace; exhibit respect for others and how adept you are at effective, nondefensive communication.
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Written by Kevin Downey
40 Questions & Answers • GEICO

By Kevin

By Kevin