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GEICO Interview
Questions

28 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Money     Insurance    
Question 1 of 28
How do you like to be recognized for your accomplishments?
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How to Answer
We all like to be recognized in some way for our accomplishments in the workplace. Share with the interviewer how you would like to be recognized for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?
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Answer Examples
1.
How do you like to be recognized for your accomplishments?
We all like to be recognized in some way for our accomplishments in the workplace. Share with the interviewer how you would like to be recognized for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?

Rachelle's Answer #1
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is to be given words of kindness and recognition. I am easily encouraged and the best reward for me is to know that my hard work is being noticed."
Rachelle's Answer #2
"I do not particularly love public recognition so I would say that the best way to recognize me for my accomplishments would be an increase in responsibilities and continued autonomy."
2.
How do you feel globalization has affected the Insurance industry?
Globalization is a business concept that encourages international trade in order to strengthen the economic situation between Countries. Discuss with the interviewer your thoughts on how this practice may be affecting the Insurance industry.

Rachelle's Answer #1
"I feel that globalization has forced many companies to be creative and flexible when it comes to their business insurance needs. Namely, companies who now have international offices, hire offshore employees, and who participate in global trade. It has caused the Insurance industry to think outside of the box and has, in my opinion, created some very thought provoking challenges."
Rachelle's Answer #2
"I think that globalization has made the insurance industry more competitive; thus, creating a greater need for good reviews and customer satisfaction. Customers are better educated and that holds the entire industry more accountable."
3.
When have you had to think quickly in response to sudden change?
Sudden changes will occur in the workplace from time to time. Assure the interviewer that you are capable of responding quickly, and professionally, to sudden changes in the workplace.

Rachelle's Answer #1
"I am able to think quickly on the job and I do respond well to sudden change. Last week I was asked to tweak a presentation with just 30 minutes notice. The changes were significant but luckily I work well under pressure. The presentation went well and our clients were very happy."
Rachelle's Answer #2
"The insurance industry can be quite volatile so I would suggest that I think quickly in response to change, multiple times per day. When I do need to pivot quickly, I do so in a safe and calculated way that can benefit all parties."
4.
When it comes to Insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?
After researching GEICO, do you feel that they have a strong reputation based around customer relationship? Talk to the interviewer about your preference around number crunching vs. customer facing. No matter your preference, be sure to highlight your ability to be a proud face of the company.

Rachelle's Answer #1
"I am more of an analyst type and do prefer to be in the background, making the numbers happen. With that said; I am still a people person and would always put my best face forward in any customer facing situation."
Rachelle's Answer #2
"I am definitely more of a face to face communicator. I love being in the buzz of it all and I thrive in customer facing situations. I am also able to work in the background, when needed."
5.
Rate your communication skills from 1-10 with proper examples backing your given rating.
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Rachelle's Answer #1
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."
Rachelle's Answer #2
"I will rate myself an 8 because I value communication but, just like most people, I have things to learn. Some ways that I ensure clear communication are by utilizing multiple methods of delivering messages and I give ample time for questions before implementing changes."
6.
What are your salary expectations?
The best way to discuss your salary expectations are to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

Rachelle's Answer #1
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000 and I would like to stay in the same range or slightly higher."
Rachelle's Answer #2
"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides opportunity for growth."
7.
How would you describe your relationship with your customers or clients?
Do you value your client and customer relationships? How do you nurture them to ensure that they are happy and continue to come back? Talk to the interviewer about your strategy for strong customer and client relationships.

Rachelle's Answer #1
"My customer and client relationships are best described as open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."
Rachelle's Answer #2
"My customer and client relationships are most important to me. A happy client is a client that will help me to achieve my targets and goals. Happy clients offer referrals and give you their business because you have developed a great amount of trust with them. My client relationships can best be described as valued, nurtured, and well-crafted."
8.
When have you shown great integrity at work?
Integrity is best displayed through honesty and consistent moral values. Talk to the interviewer about the way(s) that you show your integrity in the workplace.

Rachelle's Answer #1
"In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the 4 years that I worked there. I best show my integrity by being a consistently reliable employee."
Rachelle's Answer #2
"I show integrity at work all of the time. It's an incredibly important thing, to consistently show excellence through integrity. In the workplace, I show integrity by keeping my promises, earning and keeping the trust of my colleagues, and avoiding all workplace gossip."
9.
Tell me about your post-secondary experience and how it prepared you for a career with GEICO?
The interviewer would like to know that the knowledge you gained during your post-secondary studies is going to be applied here, if you are hired.

Assure the interviewer that you have gained transferable knowledge and that you are prepared to apply that knowledge.

Rachelle's Answer #1
"Every valuable piece of knowledge gained from my Bachelor of Business Administration Degree will be applied to my work with GEICO. My University experience was a positive one. I was able to apply myself wholeheartedly and graduate top of my class. In addition to the knowledge gained, I also developed strong organizational skills and a keen ability to multitask; additional skills that I look forward to bringing to GEICO."
Rachelle's Answer #2
"Although I do not bring industry specific post-secondary education, I do have some coursework completed that would be transferable to this role with GEICO. These courses include business administration, portfolio management, and organizational behavior."
Anonymous Answer
"I’ve developed valuable skillsets from classes I took in college. I majored in Applied Math and Economics. Real analysis class helped me develop logic-thinking skills; data inferences, economic forecasting, and mathematical-statistical helped me develop quantitative analytic skills since some projects require teamwork. I also learned how to coordinate different opinions and work in a team environment. Monetary policy and globalization helped me develop an understanding of financial systems. In addition to the knowledge I gained, I also developed leadership skills by taking leadership positions at clubs. Outside school, I did several internships. I think those internships help me develop research, analytical and communication skills, and the ability to multitask and prioritize. I look forward to bringing those skills to GEICO."
Rachelle's Answer
You have thought a lot about the impact your education has made on your career, which is awesome! This answer is a 10/10. Great work.
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10.
Do you consider yourself a creative thinker in the workplace or do you prefer to follow a predetermined set of rules?
Most organizations prefer to hire candidates who can apply creative thinking when needed, but can also follow protocol and guidelines. Assure the interviewer that you are an individual who can achieve both.

Rachelle's Answer #1
"In the workplace, I naturally lean towards my preference of straightforward rules and expectations. From there, once I am comfortable in my knowledge base, I can start to think outside of the box. So - to answer your question - I would say I bring a healthy balance of both."
Rachelle's Answer #2
"I am most comfortable when my creativity is challenged. I like to think of new ways of working, and create alternate solutions to a variety of scenarios. With that said, I am more than capable of following a predetermined set of rules."
11.
Have you obtained any Insurance related certifications or licenses?
Some positions within GEICO will require you to hold special certification or licensing. These requirements may be different depending on the State that you are working in as well. Talk to the interviewer about any additional certifications you may hold and be sure to ask about their expectations and needs.

Rachelle's Answer #1
"In 2009 I completed my Certificate in General Insurance through the Insurance Institute of America (IIA). I am currently completing my Associate in Insurance Services (AIS) certificate. Are there any other certificates or licenses required to work in this role?"
Rachelle's Answer #2
"I am newer to this industry and just recently completed the Insurance Claims Training Course through FEMA. Are there any courses that you suggest I take immediately? I want to be well prepared for career growth at GEICO."
12.
At GEICO we prefer to hire individuals with longevity in mind. Where do you see your career 5 years from now?
Interviewing, vetting, and hiring a new team member is an expensive and time consuming effort for any company. Assure the interviewer that if you were hired on with GEICO that you plan to stay long term.

Rachelle's Answer #1
"As you can see on my resume, I have strong tenure with my previous employers. I would love nothing more than to find a long-term home where I can naturally grow. Over the next 5 years I would love to be promoted within GEICO as I prove my strengths and abilities."
Rachelle's Answer #2
"In 5 years I would like to see myself as part of your executive team. I would also like to see the size of my portfolio triple in value from where it is today."
Anonymous Answer
"In 3 to 5 years, I see myself become a business professional who works on the strategy side and demonstrates solid business/ technical skills and can come up with innovative ideas to solve problems with high quality and also engage with senior professionals professionally and confidently. In the long-term, I see myself becomes a leader who leads a team to contribute to a company’s development and its bottom line."
Rachelle's Answer
Awesome response! You have definitely done your research on growth within GEICO, and have crafted an excellent answer that the interviewer will appreciate.
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13.
Do you prefer to work with clients on their business/commercial insurance needs, or health/life insurance needs? Why?
Some Insurance companies focus solely on commercial/business insurance while others work strictly on health/life insurance. Other insurance companies offer a full suite of services.

Before interviewing with GEICO be sure that you understand exactly what they offer their clients. Your answer should highlight the ways that the company and your background are a match.

Rachelle's Answer #1
"I understand that GEICO offers a full suite of services to their clients. I have experience working in all types of insurance and am comfortable in most areas. If I had to choose one area of strength I would say that I have a few more years' experience in commercial insurance."
Rachelle's Answer #2
"Although I do have more experience in health and life insurance, I am very eager to gain more momentum in the area of commercial insurance. The variety, and challenge, would be welcome at this point in my career."
14.
The Insurance industry boasts new trends and developments quite frequently. How do you stay on top of these changes?
Being 'in-the-know' within the Insurance industry takes dedication as it is an ever-changing landscape. Talk to the interviewer about the ways in which you stay on top of new developments in the Insurance industry.

Rachelle's Answer #1
"I find it very exciting to research and study new trends and ideas in the Insurance marketplace. I have a few favorite blogs that I subscribe to. This way, I receive quick updates in my inbox every morning. If I find solid interest, or need clarification on any of the topics, I will research the concept or trend further."
Rachelle's Answer #2
"In order to stay up to date on insurance industry trends, I subscribe to a variety of google alerts. I am also an avid reader who follows industry influencers. With that said, I love to learn about new resources! Which are your favorite methods of staying on top of industry trends?"
15.
Since beginning your career in Insurance, what do you feel has been the most significant industry change?
Discuss with the interviewer your thoughts on change within the Insurance industry. This is a perfect opportunity to display your passion and insight when it comes to your industry. Be sure to keep your answer in a positive and conversational tone as opposed to heavily opinionated.

Rachelle's Answer #1
"The biggest change that I have seen in the Insurance industry, since my start in 1999, has to do with technology. There are so many great mobile trends now; including apps that make information simple and easy to access. it's been incredible to see."
Rachelle's Answer #2
"I would say that the most significant change to the insurance industry, since I joined the industry, has been technology and the changes that come with it. The industry has become more competitive because of it. With that said, I encourage the competition because it keeps most people in the industry honest, and encourages us all to try harder for our clients."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Sales
Financial Advisor
Insurance Clerk
Account Manager
28 GEICO Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. How do you like to be recognized for your accomplishments?
  2. How do you feel globalization has affected the Insurance industry?
  3. When have you had to think quickly in response to sudden change?
  4. When it comes to Insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?
  5. Rate your communication skills from 1-10 with proper examples backing your given rating.
  6. What are your salary expectations?
  7. How would you describe your relationship with your customers or clients?
  8. When have you shown great integrity at work?
  9. Tell me about your post-secondary experience and how it prepared you for a career with GEICO?
  10. Do you consider yourself a creative thinker in the workplace or do you prefer to follow a predetermined set of rules?
  11. Have you obtained any Insurance related certifications or licenses?
  12. At GEICO we prefer to hire individuals with longevity in mind. Where do you see your career 5 years from now?
  13. Do you prefer to work with clients on their business/commercial insurance needs, or health/life insurance needs? Why?
  14. The Insurance industry boasts new trends and developments quite frequently. How do you stay on top of these changes?
  15. Since beginning your career in Insurance, what do you feel has been the most significant industry change?
  16. In your most recent position, what was the size of your client portfolio? Was that manageable for you?
  17. Insurance contracts can be detailed and lengthy. How do you help your clients to understand their Insurance contract?
  18. Within GEICO many of our positions require a Bachelors or Masters Degree. Have you considered furthering your education in order to advance your career?
  19. Have you ever worked in a cross-functional environment?
  20. What type of work environment allows you to be the most productive?
  21. Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
  22. What do you know about the culture at GEICO?
  23. What leadership qualities do you possess?
  24. How do you respond to feedback?
  25. What causes you to feel dissatisfied on the job?
  26. Do you think honesty is always the best policy?
  27. Do you feel performance should be rewarded over experience?
  28. How often do you take work home with you?
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