Focus on describing how you remain calm and professional when handling a customer's complaint. Explain how you listen to the customer, communicate how you want to help them, and involve management when the issue is above your training or experience.

"I have some training in customer resolution management and professionally handling customer complaints. I would rate my skills in this area a 9/10. I am confident in my ability to create a resolution with a customer who is unhappy with their product or service."

"I feel very confident in my skills handling customer complaints. I worked for three years in retail and have extensive training in providing excellent customer service. I was chosen twice as the employee of the month for providing exceptional service to my customers."