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Fenwick Interview
Questions

31 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 31

We have had concerns with employee theft recently. What would you do if you caught an employee stealing?

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Fenwick Interview Questions

  1. 1.

    We have had concerns with employee theft recently. What would you do if you caught an employee stealing?

      Some businesses have trouble with employee theft, and they need to make sure that they are hiring someone who is honest and trustworthy. Talk to the interviewer about the steps you would take if you caught a co-worker stealing.

      Rachelle's Answer #1

      "When I work for an organization, I tend to take pride in the work we are doing. With a focus on delivering value to a company wherever possible, I would feel obligated to report a co-worker stealing from the company. I will refer to any policy or guidelines available and speak to the manager in charge of the department where theft is taking place."

      Rachelle's Answer #2

      "I would most likely confront the employee first. Sometimes perception can be wrong, and I would not want to accuse someone of theft falsely. Upon confrontation, if my suspicions are validated, I would then alert my supervisor."

  2. 2.

    How do you evaluate success among your team members?

      When you are leading a team, it is imperative to be aware of the level of success that each team member is experiencing. One under-performing team player can drag down the entire group. Talk to the interviewer about how you can stay aware of each team members' success.

      Rachelle's Answer #1

      "I have a very in-depth and successful system for evaluating success among my team members. I check in twice per week with each member of my team. On Mondays - to set our goals together. Then, on Fridays, to discuss any successes and challenges. I have them self-evaluate, and then we create a plan for success for the upcoming week. I evaluate their success based on their follow through and willingness to work hard to reach their goals."

      Rachelle's Answer #2

      "I typically have KPI (key performance indicators) in place to measure the success of each of the members of the team. I also manage our overall success in working together. For example, are we hitting on key initiatives within the department, developing each other for succession planning and having fun along the way!"

  3. 3.

    Would you consider yourself a creative person?

      Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. Even if you do not consider yourself to be a 'creative person,' there is a significant change that you have made creative minded decisions in your career.

      Rachelle's Answer #1

      "I do consider myself to be a creative individual. One example of this would be the telephone sales scripts that I crafted for our inside sales team. They were lively and effective, and sales increased by 23% in the first 90 days of implementation."

      Rachelle's Answer #2

      "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. I admire the creativity and unconventional thinking in business and arts."

  4. 4.

    Tell me about a contribution you made to the last team you worked on.

      It is essential to show the interviewer that you are a team player. Talk about a time that you were recently expected to achieve a goal in a team setting. How did you go above and beyond to ensure that your contribution was felt?

      Rachelle's Answer #1

      "Last month our company asked upper management to complete a full inventory audit. There were 4 of us in total and so we broke the audit requirements into shifts. These shifts had to take place when the warehouse was closed. In the end, there was one additional shift that nobody wanted to take. I volunteered myself to do that shift to show my dedication to my job and my co-workers. The gesture was appreciated, and the audit was completed on time."

      Rachelle's Answer #2

      "My most notable contribution was my ability to analyze and predict market trends, and then create a successful marketing strategy. Before me, there was no one with a true marketing background on the team."

  5. 5.

    How familiar are you with NAFTA (North American Free Trade Agreement)?

      As a wholesaler and distributor, one must be familiar with NAFTA and the rules surrounding the agreement. Talk to the interviewer about your familiarity with the agreement. Avoid giving a personal opinion on the NAFTA agreement.

      Rachelle's Answer #1

      "I have worked with NAFTA for the past 12 years and am very familiar with the regulations and processes. In my current position I am the NAFTA subject matter expert, often helping my colleagues navigate the regulations."

      Rachelle's Answer #2

      "I am new to the wholesale and distribution industry, so my knowledge of NAFTA is limited. I have conducted some research in preparation for this interview and will continue to broaden my knowledge base on this topic."

  6. 6.

    At Fenwick we are always interested in finding new vendors and clients. Tell me about your experience in business development.

      Opening your business to new clients and vendors is a vital part of your success in the wholesale and distribution industry. Talk to the interviewer about your abilities when it comes to networking and developing business.

      Rachelle's Answer #1

      "I am a strong business development professional and am always on the lookout for potential new vendors and clients. Currently, I spend much of my time cold calling on potential new connections. In my most recent position, I was able to expand our business' profitability by 24% by merely calling on former connections and asking for referrals."

      Rachelle's Answer #2

      "In my current position, I manage some of our company's largest accounts. What I do is a balance of account management and business development as there is always an up-selling piece to what I do. The past three years, I have grown my account base by 20-40%. In addition to this growth, I brought on an average of 8 new enterprise clients every year."

  7. 7.

    How do you properly vet potential new vendors?

      Assure the interviewer that you can adequately discern between great and unreliable vendors. How do you ensure that you are only doing business with appropriately vetted vendors?

      Rachelle's Answer #1

      "If you do not properly vet your vendors you can fall victim to a bad product, short orders, and even fraud. Our company has a series of steps for all vendors to go through including company background checks and references."

      Rachelle's Answer #2

      "Every company has their processes in place before taking on new vendors. I plan to follow the processes of Fenwick S.A. to a tee."

  8. 8.

    Wholesale and distribution requires strong negotiation skills. How would you rate your negotiation skills from 1-10?

      Give yourself a rating when it comes to your negotiation skills and also back your answer with an example of a time that you negotiated a problematic deal.

      Rachelle's Answer #1

      "I am very experienced in the art of negotiation and would give myself a 9 out of 10. In this past year, I negotiated some solid deals including a steep vendor discount on one of our most popular wholesale products."

      Rachelle's Answer #2

      "I am a skilled and experienced negotiator. I cannot recall the last time I closed a deal that I was unhappy with. For that reason, I would rate myself as a ten, on negotiation skills."

  9. 9.

    How do you feel that globalization has affected the wholesale and distribution industry in the USA?

      Talk to the interviewer about your thoughts on globalization and how it has affected the wholesale and distribution industry. Keep your answer factual rather than make guesses.

      Rachelle's Answer #1

      "Globalization has greatly helped our industry to become more profitable; however, in some ways, it has negatively affected the quality of the product. Now, more than ever, we have products that are made faster and cheaper - causing them to be more disposable to the consumer. It has caused us to have to be much more careful when it comes to the products we choose to import and distribute."

      Rachelle's Answer #2

      "Globalization is a two-sided coin. I feel that it has been great because it offers more options when it comes to manufacturers and materials sourcing. On the other hand, more guidelines need consideration when making decisions. Also, the quality of the product can more easily suffer."

  10. 10.

    Describe for me a time when you made the wrong career decision. How did you correct your misstep?

      Everyone has had a misstep in their career at one point or another. Perhaps you took a job with a company who was not as reputable as you initially believed. Maybe you took a role that was 'oversold' to you. Or, perhaps you declined an opportunity that you now regret passing on. The key to a great answer is to discuss what you did to correct the misstep.

      Rachelle's Answer #1

      "Last year, I was offered a management position that would have offered me the leadership experience I was seeking. Unfortunately, I turned down the offer for fear that I was not yet ready for the responsibility of being a leader to so many people. My lack of confidence in myself got in the way. I recognized that lack of confidence in myself and changed turned it around by attending three leadership workshops over the next year. Now I am bursting with confidence and am ready to take on this leadership role with your company."

      Rachelle's Answer #2

      "I once implemented a rewards program that failed. I had seen it work successfully in another organization with which I worked. It was a learning opportunity for me that not all organizations are alike nor are people all motivated in the same manner. We learned quickly that it was not working and scratched it early, saving some company dollars. In its place, we enlisted the team to create something that would drive them to perform and earn the rewards the team wanted."

  11. 11.

    What career path interests you the most in this company?

      This question is where it is essential to have completed some research on the interviewing company. Be sure to envision where you can see yourself fitting, and growing, with the organization before your interview. Do some research on what a career path could look like with this particular company.

      Rachelle's Answer #1

      "What interests me most about your company is that there are so many options when it comes to career growth. Ideally, I would like to earn my way into a Territory Sales role, then a Regional Manager position. Eventually, a Director of Sales or Marketing position would be ideal. Of course, I understand that this will take many years of dedication and hard work."

      Rachelle's Answer #2

      "I am interested in quality control. I am very analytical and love to solve problems. I understand that I have to learn the products before I can measure their quality."

  12. 12.

    What questions do you have for me?

      It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!

      Here are some sample questions:

      - When would you like to have this position filled?
      - How long has this role been vacant?
      - Is this a replacement search or a newly created role?
      - What is your favorite part about working here?
      - What is the company's primary goal for this position in the next 12 months?
      - Is there anything from my background and experience that I can clarify for you?
      - What do you see as the biggest change in this industry over the past 3 years?
      - Is there any reason why you would not hire me?

      Rachelle's Answer

      "Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"

  13. 13.

    Market analysis is very important to us at Fenwick. What steps do you take to research the performance of a product before choosing to import it?

      Market research is a skill that you must possess in order to be able to properly assess the best products to be bringing in for distribution and wholesale purposes. Talk to the interviewer about the way in which you research before committing.

      Rachelle's Answer #1

      "My methods of market research include performing social media polls and surveys. I also perform multiple focus groups every year. Rest assured, I will be bringing powerful market research skills to Fenwick S.A., if hired."

      Rachelle's Answer #2

      "I am new to the distribution industry; however, I would say that the best way to research the performance of a product would be to test it in a small market before conducting a wide scale roll-out."

  14. 14.

    When you suffer a setback, how does that emotionally affect you and your work?

      Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.

      Rachelle's Answer #1

      "Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

      Rachelle's Answer #2

      "Setbacks can be trying, but I find that you have to learn how to lose before you learn how to win. While I never enjoy a setback, I use them as a stepping off point to something even better."

  15. 15.

    When have you had to change a major component of your project due to new information being presented?

      Being able to swivel the focus of your project is a necessary skill for your success in most careers. Talk to the interviewer about a time when a significant change occurred on a project. How did you handle the implementation of the new information?

      Rachelle's Answer #1

      "I had a large project last month that was nearly complete when the client called to say that the dimensions provided were incorrect. Because of this, our team had to re-do the entire proposal. It took us an additional four days of work but, in the end, the client was delighted with our work, and it resulted in new opportunities with them."

      Rachelle's Answer #2

      "All of our products are thoroughly tested after the design and prototype phase. We were certain that the design would hold up to the endurance testing, based on the components used, but it did not. We had to go back and adjust the entire product design to determine the cause and correct the fault."

  16. 16.

    At Fenwick we always strive to provide the best products to our clients. How do you ensure a product is of high quality?

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  17. 17.

    Do you have any training in sales or business negotiation?

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  18. 18.

    Wholesale and distribution requires excellent organizational skills when it comes to purchase orders and inventory management. How would you rate your organizational skills from 1-10?

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  19. 19.

    At Fenwick we prefer to hire candidates with a post-secondary education. Take a moment to walk me through your post-secondary education.

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  20. 20.

    What has been your best performing product in the past 12 months? Why do you think it has done so well?

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  21. 21.

    Many of our clients and vendors operate in other countries and time zones. Are you able to accommodate their needs by making yourself available outside of typical work hours?

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  22. 22.

    Many of our clients and vendors operate in other countries. Do you speak multiple languages? If not, how do you manage potential communication barriers?

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  23. 23.

    At Fenwick we are looking for sales professionals who can make an impact on our business immediately. How do you plan to do that?

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  24. 24.

    How do you like to be recognized for your accomplishments?

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  25. 25.

    Where do you see yourself five years from now?

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  26. 26.

    What are your salary expectations?

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  27. 27.

    Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

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  28. 28.

    What do you know about our company culture?

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  29. 29.

    How many days were you absent from work last year?

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  30. 30.

    Fenwick is asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?

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  31. 31.

    How do you make tough decisions knowing they will affect your entire team?

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