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Escort Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

Why do you want to work for Escort?

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Escort Interview Questions

  1. 1.

    Why do you want to work for Escort?

      This question can be tricky because it requires you to know enough about Escort, Inc. to be impressed by what they do, and what they have to offer.

      Prepare for this question through due diligence! Review the company website first. If Escort, Inc. is more service or client focused, you can read reviews of customers and find out about their reputation. Sometimes you can even find articles or press releases to give you a brief on their latest accomplishments, innovations or company culture. Pinpoint the highlights.

      Know the company vision so that you can quickly tell them that your values align. Sharing your knowledge on the latest company related news is a great indicator that you have a vested interest in them.

      Rachelle's Answer #1

      "I am impressed by your mission, and I love how much of an impact you make on the local community. Winning the community Humanitarian Award in 2016 was a remarkable achievement that stands out to me."

      Rachelle's Answer #2

      "I want to work for Escort, Inc. because you offer the growth, development, and leadership opportunities I have been looking for. I see a long-term fit here which is important to me."

  2. 2.

    We prefer that employees at Escort have some form of post-secondary education. Walk me through your education and how you feel it has prepared you for this role.

      You likely have your post-secondary education listed on your resume; however, the interviewer would like further details on your accomplishments, or experience in general.

      Perhaps you graduated top of your class! Did you receive any special accolades or recognition during your time in post-secondary studies? You can also discuss a course that you found intriguing.

      Rachelle's Answer #1

      "I have a Degree in Computer Engineering from DeVry University. I felt very prepared after earning my degree because the classes were incredibly hands on. I was able to learn a great deal about business management as well. These are all skills I feel would help me greatly in this position with Escort, Inc.. Even though I worked part-time through my studies at DeVry, I was still able to earn excellent marks and graduate top of my class. I would bring the same level of engagement and enthusiasm to this role."

      Rachelle's Answer #2

      "I understand that Escort, Inc. prefers hiring those with formal post-secondary education. Although I have not completed my degree, my seven years of related experience has given me a great deal of knowledge. I am prepared for this role because my current employer has allowed me to take many courses and workshops related to our industry. This year I have taken additional training in A, B, and C."

  3. 3.

    We value our customers at Escort. How do you respond to customer or client complaints?

      If you are interviewing for a customer or client facing role, you want to show off your ability to deal with conflict and nurture client relationships. Give an example of a time you successfully helped resolve a customer's issue.

      Rachelle's Answer #1

      "A customer called me very frustrated about a problem with one of our software products. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue."

      Rachelle's Answer #2

      "I recently completed a course on customer service and dispute resolution, so I am confident in my ability to handle client related issues. Active listening and genuine empathy is always the backbone of my approach with customers."

  4. 4.

    At Escort we seek to hire those with a strong understanding of the computer, IT, and electronics industry. Walk me through your background and highlight your most relevant experience.

      The interviewer can see that you have previous positions which qualify you for this job with Escort, Inc.; however, they want for you to go into further detail on the roles which you feel are the most relevant to the position at hand. This question also helps the interviewer to see that you understand the job description and requirements of the role. If you do not understand the position requirements fully, a question like this will make that transparent to the interviewer. Be sure you know your stuff! Use the keywords provided in the job posting/job description to keep the attention of the interviewer.

      Rachelle's Answer #1

      "From my understanding of this position, you are looking for a professional who is skilled in X, Y, and Z. I bring about seven years of experience in each of those skills - primarily from my jobs with Company A and Company B. In total; I have over ten years of industry experience which means a full understanding of your organizations' primary focus."

      Rachelle's Answer #2

      "I feel that my current position is the most relevant to this particular role with Escort, Inc. because we use the same software, and the business model is very similar. My current position aside, I have approximately ten years of related experience in skills A, B, and C - which you mentioned as required skills for this position."

  5. 5.

    If we hire you at Escort, how can we motivate you on the job?

      Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you are best motivated on the job.

      Rachelle's Answer #1

      "I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are being noticed. In my current position, we have a leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."

      Rachelle's Answer #2

      "I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, Escort, Inc. will get the best work from me."

  6. 6.

    What do you think our biggest business challenge is at Escort, and how will you help?

      The interviewer would like to see that you have more to offer than just a warm body in a seat! What is this particular company's biggest challenge, and how do you think that you can assist? This question requires research on Escort, Inc., their business goals, and the competitive landscape.

      Rachelle's Answer #1

      "After speaking with you further about Escort, Inc., and this role, I believe that the biggest challenge this company has faced is in hiring the right talent. I have a strong background in recruitment as well as management and do feel that I can assist with this hurdle. Having the right team players is imperative to a company's success and, if we can tackle that, I see great things happening."

      Rachelle's Answer #2

      "When I applied to Escort, Inc. I knew exactly which gaps I would be able to help fill. I want to assist with refreshing your sales strategy. I would also like to help train your new hires to make a stronger impact on your clients."

  7. 7.

    Do you think it is possible to be a good team member, yet disagree with the leader?

      The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

      Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

      Show that even if you disagree with the final decision they make, you support the direction the team is heading.

      Rachelle's Answer #1

      "I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."

      Rachelle's Answer #2

      "I do try my best to be a great team member, regardless of whether or not I agree with the leader. With that said, it's important to me that I see eye to eye with my leader."

  8. 8.

    We value honesty at Escort. Do you think honesty is always the best policy?

      Is honesty always the best policy? Talk to the interviewer about your thoughts on honesty in the workplace.

      Rachelle's Answer #1

      "Sometimes full disclosure can damage someone's self-esteem. In reality, honesty isn't always best expressed in full. I believe it can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy."

      Rachelle's Answer #2

      "I do think that it's best to be completely honest in as many situations as possible. I understand there are some times when telling the full truth will not help either party but, for the most part, I do agree that honesty is the best policy."

  9. 9.

    At Escort we seek to hire problem solvers. When were you able to resolve a workplace related problem?

      Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace and that you will do so with Escort, Inc..

      Rachelle's Answer #1

      "In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."

      Rachelle's Answer #2

      "I often solve small problems in the workplace related to merchandising. I am often researching new merchandising techniques to push out some of the older merchandise, to make room for the new."

  10. 10.

    Clear and simple communication is a must-have in our industry. Tell me about your communication skills.

      When you are working with more complex products and services, it is imperative that you simplify your communication. Talk to the interviewer about your communication style and how it will benefit the goals of Escort, Inc..

      Rachelle's Answer #1

      "I understand that Escort, Inc. has built a culture of openness where your teams can bounce ideas off of each other. My communication style fits well with this. I put a lot of effort into keeping my communication style simple, engaging, and to the point. I enjoy collaborating with my team and participating in positive brainstorming sessions."

      Rachelle's Answer #2

      "Here are some communication-related keywords that you can use when discussing your communication skills:

      - Adaptable
      - Balanced
      - Clear
      - Decisive
      - Energetic
      - Fresh
      - Helpful
      - Logical
      - Mature
      - Open
      - Powerful
      - Relaxed
      - Sincere
      - Tasteful
      - Upbeat"

  11. 11.

    Workplace culture is important to us at Escort. What type of work environment do you dislike working in?

      Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of environment that is offered by Escort, Inc., before the interview.

      Rachelle's Answer #1

      "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."

      Rachelle's Answer #2

      "Rather than focusing on the negative, try spinning your answer into a positive focus: "I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."

  12. 12.

    We have multiple avenues for career growth. Where would you like to see your career with Escort take you?

      Interviewing, hiring, and onboarding is an expensive and time-consuming process for Escort, Inc.. Since there are likely many career opportunities available to you at Escort, Inc., be prepared to discuss how you would like to see your career grow. This shows the interviewer that you are engaged in this process and interested in becoming a long-term fixture in their organization.

      Rachelle's Answer #1

      "I was browsing your online job board to see what types of growth opportunities were available with Escort, Inc.. One role that stood out to me was the IT Department Manager position. It seemed that this could be a very natural step in my career once I have grown with you for a couple of years. I'd like to learn more about what I can do to prepare myself for a role like that."

      Rachelle's Answer #2

      "In my current position, I have had my sights set on the senior leadership position in my department. If I were to join Escort, Inc., my goal would be the same. I plan to take a few leadership workshops in the coming months to help get me there."

  13. 13.

    Escort is looking for reliable people. How many days were you absent from work last year?

      A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the nose. Talk to the interviewer about your attendance.

      Rachelle's Answer #1

      "I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."

      Rachelle's Answer #2

      "I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."

  14. 14.

    As you know, we have a very high customer service standard at Escort. If you could sum up your customer service style in 3 words, which would you choose?

      Most companies rely heavily on their customer service reputation. Assure the interviewer that you will value their client base by providing the same excellent service they have come to expect from Escort, Inc..

      When using keywords to describe your customer service style try to avoid overused terms such as 'friendly'. If there are keywords you see frequently used by Escort, Inc. on their website, in their job postings, or in their job descriptions, you can draw on those as well.

      Rachelle's Answer #1

      "I have heard great things about the customer service provided by Escort, Inc. and I look forward to joining your esteemed team. If I could sum up my customer service style in 3 words, I would choose attentive, personalized, and energetic."

      Rachelle's Answer #2

      "Here are some traits that many hiring managers look for when determining your ability to provide great service to their clients:

      - Ability to Handle The Unexpected
      - Attentive
      - Calming
      - Communicative
      - Confident
      - Intuitive
      - Knowledgeable
      - Patient
      - Persuasive
      - Positive / Positive Language and Outlook
      - Timely"

  15. 15.

    At Escort we like to develop Subject Matter Experts (SME's) in multiple fields. If you could sum up your knowledge to one area of expertise, what would it be?

      Everyone has their strengths and areas of expertise. The interviewer wants to know what your is. Talking about your strong suits is not bragging, but it can still be tough to pump your tires. Think about times in the recent past where your manager or co-workers have come to you for answers. Do you seem to have the answers when it comes to a particular subject? Perhaps you just completed additional education or certification in a specific area. Discuss an area where you think you bring above average industry knowledge.

      Rachelle's Answer #1

      "I have spent a few years sharpening my knowledge and expertise in X. In my current position, my coworkers will often come to me with questions relating to this subject. I am always happy to help, and if I do not know the answer, I will research until I have found one."

      Rachelle's Answer #2

      "If I could sum up my knowledge in one area of expertise, I would say that I am a subject matter expert in heavy duty electronics and equipment. I am very passionate about the subject. With that said, I do enjoy continued education in a range of subjects."

  16. 16.

    Our industry is a competitive one. In your opinion, what makes Escort stand out from our competitors?

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  17. 17.

    At Escort we are always looking for new ways of improving services. Do you have any suggestions for us?

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  18. 18.

    If you are hired at Escort you may become privy to trade secrets and confidential information. Are you willing to sign a non-disclosure agreement?

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  19. 19.

    Do you have any questions for me about this role, or working for Escort?

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  20. 20.

    What is your current salary?

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  21. 21.

    We seek to hire ambitious and dedicated people at Escort. What is your definition of hard work?

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  22. 22.

    Tell me about a project you worked on where a conventional approach was not suitable.

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  23. 23.

    We have a strong team culture at Escort. How do you like to encourage ideas in others?

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  24. 24.

    Would you say you are a better verbal or written communicator?

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  25. 25.

    When you suffer a setback, how does that emotionally affect you and your work?

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  26. 26.

    Tell me something about yourself that I wouldn't know from reading your resume.

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  27. 27.

    Working at Escort can become stressful from time to time. How do you handle stress on the job?

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  28. 28.

    Have you ever taken the fall for a situation, where it was really not your fault, in order to protect a coworker?

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  29. 29.

    What makes you a great problem solver?

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  30. 30.

    Do you demonstrate leadership qualities even when you are not in a leadership role?

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