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Equifax Interview
Questions

28 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 28

What statistical analysis tools do you have experience working with?

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Equifax Interview Questions

  1. 1.

    What statistical analysis tools do you have experience working with?

      As a successful and resourceful Data Analyst, your interviewer at Equifax is expecting you to be knowledgeable and well-versed in the many tools available to you. In your answer, be sure to show diversity within particular programs like SAS and SPSS while also explaining that you are very proficient in Microsoft Excel. On top of the programs, talk about any experience you have with programming and database language like SQL and Python.

      Ryan's Answer #1

      "In my current role, most of my analysis is handled in SAS and I've really grown to appreciate the program's ability to to manage large data sets and create predictive modeling in the financial field. From a past job, I have experience on SPSS and also with the SQL programming language to build robust databases. Of course, I have received expert level training in Microsoft Excel and consider myself a master of the program."

      Ryan's Answer #2

      "Having been in the field for over 15 years, looking back at the technological advancements in the tools that we use is very amazing. I consider myself very fluent in both the Sisense and KISSmetrics programs. I also have a good amount of experience in Crystal Reports."

  2. 2.

    At Equifax, we are always looking for bilingual skills from our staff to better suit and expand our client base. Do you speak any other languages fluently?

      This is a straightforward question where your interviewer is looking to simply see if you could the additional skill of being bilingual to the team at Equifax. If you are, it could be potentially highly marketable to new clients. If being bilingual is required for the job, you would likely see those details in the job advertisement. Feel free to speak openly and honestly for this question and an answer of no for this question shouldn't disqualify you from candidacy for the position if it is not a requirement.

      Ryan's Answer #1

      "Other than three years of German back in high school many years ago, I do not speak any other languages fluently. Even with those three years of schooling in the language, I couldn't hold anything other than a very basic conversation in German."

      Ryan's Answer #2

      "From my time in the military, I did receive formal training from the Department of Defense in Chinese and Mandarin. I used these languages for over two years as an interpreter and I would still consider my skills to be very fluent in speaking and fairly fluent in writing. Do you see these as useful skills for the team here at Equifax?"

  3. 3.

    Have you ever run into a situation where a company had a positive cash flow but was still in critical financial trouble?

      At the heart of this question, your interviewer is looking to dive in and take a look at your critical thinking skills. While positive cash flow is usually a very good sign of a company's overall ability to settle its debts and handle future financial challenges, there are some situations where all isn't as it seems when looking at a company with a positive cash flow. Whether you have run into this situation or not, it is important for you to point out that you are aware of situations where a positive cash flow can be misleading.

      Ryan's Answer #1

      "If hired for this position, you can rest assured that I know all considerations necessary when looking at cash flow for an organization when determining their overall financial health. A cash flow statement can often show positive cash flow when they take on new cash from loans or long-term debt. While these items do show up as positive on the cash flow, they don't accurately reflect the profitability of the organization."

      Ryan's Answer #2

      "I have come across this situation with a company that was selling off a large chunk of inventory. At the same time, the company was delaying their payables. This showed a very skewed positive cash flow but the real story behind the curtains showed a company that was in serious trouble of keeping its doors open."

  4. 4.

    How do you believe your coworkers would describe you?

      The interviewer would like to know how you are seen by your colleagues. Select approximately three words that truly define who you are. Be sure to choose words that radiate positive thoughts!

      Ryan's Answer #1

      "I believe that my coworkers, if asked, would describe me as a reliable person who is always ready to submit the best work possible. My work ethic has never been questioned, and I am very proud with the work that I have submitted in my career, so far."

      Ryan's Answer #2

      "Here are some other great keywords you could use:

      - Encouraging
      - Caring
      - Knowledgeable
      - Reliable
      - Focused
      - Honest
      - Assertive
      - Tenacious
      - Motivated
      - Ambitions
      - Conscientious"

  5. 5.

    We are looking for the most motivated individuals to join the team here at Equifax. Where you would you like your career to take you in the next five to ten years?

      This common interview question put you in a tough spot where you should talk about your ultimate career goals while also balancing the needs of the position that you are interviewing for and the needs of Equifax. Prior to your interviewer, try to research the job and Equifax to the point where you can match your career goals with they Equifax offers. While your interviewer is looking for a long-term fit for the position they are interviewing you for, it is okay to set your sights higher as long as your goals meet that of the organization's goals. If at all possible during your answer, point out that long-term success with Equifax is vitally important to you.

      Ryan's Answer #1

      "Now that I am to the midway point of my career, I am looking for my next move to be my final move in finding my work home until I retire. As a successful Financial Advisor today, I want to focus on continuing to grow my skills in advising clients on retirement and private wealth management and it sounds like I'll have that opportunity here at Equifax. As I continue to grow in my skills and prove my worth to you, a long-term career goal is to be in management where I could oversee the work of Junior Advisors and mentor them towards success."

      Ryan's Answer #2

      "A career in risk analysis has been a dream for some time and this opportunity with Equifax is really my dream job. If hired here, my goal for the next five to ten years would be to continue to hone my skills and help the work of the department to a point where it is growing and becoming more effective. Down the road, I'm really in a position to be an open book when it comes to where my career with Equifax would go from there."

  6. 6.

    A key task in this role with Equifax is assessing an organization's weighted average cost of capital. Are you familiar with WACC calculations and when have you used them in the past if you are?

      Whether you have direct experience with WACC calculation or not, the first important thing that your interviewer will be looking for is that you understand all of the values that are used to calculate it and why it is important to calculate. Be sure to explain your understanding of the calculation. Then, if you do have experience, talk about the context of the work that you did surrounding utilizing WACC calculation and what resources you used to ensure that accurate data was used in the calculation.

      Ryan's Answer #1

      "In my current role, I utilize weighted average cost of capital calculation in the financing projects my firm undertakes. Basically, the WACC helps us determine if a project is worthwhile to see a future return. My role as the risk analyst is the gather the data for the formula. I am well versed in calculating the cost of equity and cost of debt for companies and determining market values of those numbers. In the end, a great rate is determined that can be a win-win situation for my firm and the companies that we finance."

      Ryan's Answer #2

      "I do have some familiarity with WACC calculation when I've worked with evaluating mergers and acquisitions for potential clients. Luckily in the that times I've worked with the calculation, my colleague had a very detailed WACC calculator built into an excel spreadsheet and our role was gathering the important data to include in the calculation. This included debt to capitalization, equity to capitalization, cost of equity and cost of debt. In my time as a Financial Risk Analyst, those figures have been my everyday life. If hired for this role with Equifax, my experience in this realm will help with your WACC calculations as you make important decisions moving forward."

  7. 7.

    At Equifax, we expect our Economists to give regular presentations and updates to our advisory staff. What experience do you have presenting in front of a captive audience?

      While you likely entered the field of economics because of your analytical, mathematical and critical thinking skills, your interviewer is looking to gain insight into some of your interpersonal skills with this question. If hired for this role at Equifax, you will be asked to present regularly to the Advisors and Portfolio Manager staff that will make some decisions based on your findings and you need to be comfortable in handling this aspect of the job. In your answer, use specific experience you do have in presenting to large groups and talk about the skills that you possess that will help you thrive in that position.

      Ryan's Answer #1

      "As I look back on my career as an Economist that has stretched over a couple of different industries, I am confident in lending a majority of my success to my ability to communicate and work with others. In my current role in the insurance industry, I am a regular guest at many corporate functions and agent staff meetings where I present on economic trends. During these presentations, I am charged with creating interactive presentations to help engage our audience and provoke questions from them. I am absolutely comfortable in being a subject matter expert in front of these groups and would look forward to being thrown into this role here at Equifax."

      Ryan's Answer #2

      "In my current role, I work hand in hand with staff to walk them through my reports that I create to explain my findings and what it means in their daily work. In this role, I see myself as an adviser that is there to help educate and help our staff and organization prosper and I love that aspect of my role. If brought aboard the team here at Equifax, I would see myself as that same educator that would present my findings to your team in a fun and useful manner."

  8. 8.

    The clients of a financial firm like Equifax can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

      Whether due to a large amount of money lost on the market or a client feels they were ill-advised by an Advisor, your job as a Client Services Representative will at some point or another deal with a very angry client. For this answer, your interviewer will be looking to hear that you do what is necessary to stay calm and stay focused on finding a resolution. If possible, use a specific example of a time you had to do exactly this and explain how effective communication was critical in making the situation right for the client.

      Ryan's Answer #1

      "As you can see from my resume, I've spent the last three years in customer service relations for a large insurance company. As you can imagine, a large majority of my customer interactions were with upset customers. I've been called names that I can't repeat here in this interview and my key to working through these situations was to remain calm and not take things personally. Like the financial world, the insurance business is a very life altering experience and a loss or damage to an item is very stressful. I tried to put myself in the customers shoes, see things from their perspective and do my best to ease their situation. In this role with Equifax, these same skills would be vital for me to find solutions or the right person to talk to if needed."

      Ryan's Answer #2

      "First and foremost, an active listening approach is the first step to lowering the tension from an angry customer. A couple of months ago, we had a very angry customer come onsite to complain about a defective product that cut his hand pretty badly. The customer came onsite to complain even before receiving emergency care, which was apparent that he needed. First, I let him release his anger and it was not a pretty sight. Then I calmly repeated back what he had said and then explained what our policy allowed me to do at that time. Looking back, my sincere approach and calm demeanor helped calm him down and later that day, my manager had a formal complaint sent to the manufacturer and we were assured that they'd be in contact with the customer."

  9. 9.

    At Equifax, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.

      In the financial services industry, overall client experience is a major predictor of business growth and the team at Equifax takes the overall client experience seriously. For this question, your interviewer will be looking for you to expand upon your customer service experience past what they can see from your resume. To seal the deal for your interview, try to talk about times that you have went above and beyond the call of duty to provide the best service possible for a customer.

      Ryan's Answer #1

      "Over the past five years in my current role in customer service, my number one mantra has been to create the most personalized experience possibl for each person. I have done this by taking the time to get to know the customer, find out what their needs are and creating an experience unique to them. Where my time in automotive sales has really prepared for this role with Equifax is in this approach. If hired for this role, I know that I will be relied upon to use open and honest communication skills, time management skills and to take a empathetic and personalized approach with each client and I can definitely be relied upon to do that."

      Ryan's Answer #2

      "In my years in a front facing customer service role, I've prided myself on being the face of the franchise. More often than not, my interactions with customers can be the difference between a repeat customer and a person who never comes back again. To ensure repeat customers, I make sure that I am knowledgeable about our products and services, I'm proactive with their needs and I'm always accountable for any mistakes that are made on my organization's side of things. If given the opportunity to join the team here at Equifax, I will work hard to be highly educated in your services and be proactive and accountable in every interaction that I have."

  10. 10.

    What is the most attractive thing in your eyes about this role with Equifax?

      For this question, your interviewer is looking to gain insight into what you know and like about Equifax and how they will be able to help you meet your career goals. In your answer, try and stay focused on the alignment of your values with the organization's values and demonstrate that you've done your research on Equifax and the job you are interviewing for. To try and maintain positivity in your answer, try not to talk bad about a previous employer as that can make you sound like a difficult employee and raise a red flag for your interviewer.

      Ryan's Answer #1

      "Over the past couple of years, I've had an eye on pursuing a career with Equifax because of your reputation as a forward moving financial institution and your commitment to the communities that you do business in. As a person that believes in togetherness and helping others out where possible, these are values that I hold very high and would bring to the team here."

      Ryan's Answer #2

      "As I enter the midway point of my career, my job search has been focused on finding an employer that I can spend the rest of my career with and someday retire from. Looking at the history, culture and growth of Equifax, this is definitely a place that I'd love to be a part of as you continue to grow and prosper into the future."

  11. 11.

    Can you think of a situation where raising debt over equity would be beneficial?

      Debt and equity have a very closely bonded relationship with each other in relation to a company's finances. In most situations, raising debt can create too high of an amount of pressure to meet payments versus raising equity. But, there are a few key situations where there is a distinct advantage in raising debt over equity and your interviewer will be looking to hear that you understand at least one of those advantages to be tax shielding, reducing cost of capital and not diluting the stake for investors.

      Ryan's Answer #1

      "In the situations where I've advised an organization to increase debt, they've received a distinct advantage in a lower cost form of financing versus equity financing. In the end, this reduced the organization's WACC and came out to be a win for them."

      Ryan's Answer #2

      "Last year, I advised a manufacturer to take the debt over equity route when adding a new line of products that was guaranteed to be very profitable. This fact allowed the company to simply and quickly repay the loan plus interest while being able to reap the rewards of the extra profits. In that same case using equity, final profit would've been less."

  12. 12.

    Pretend an old friend just awoke from a coma that lasted over 30 years. How would you describe the internet to them?

      A common tactic used in interviews for Risk Analysts is making you think on your feet. This brain teaser question, or any similar to it, will judge your thoughts processes to come up with an answer rather than what your final answer is as this is a very open ended question. As you provide an answer to this question, make sure that you explain why you are coming up with your answer and your thought process behind them. A solid thought process on your end shows that you can be analytical and while creatively solving problems using your critical thinking skills.

      Ryan's Answer #1

      "Just like my role as a Risk Analyst, the most important thing that I could do in this situation would be to relate it to everyday things that the person would be familiar with. I would explain that the internet is a combination of television, mail, telephone, the local library and an old computer all put into one place. Each one of those components would help explain things like email, YouTube and all of the other life altering things about the internet. To really throw them for a loop at the end to blow their mind, I'd have to let them know that their local grocery store is also available too!"

      Ryan's Answer #2

      "I think that the best way to make it easy to understand would be to start explaining it in its simplest format and then expand from there. I'd draw two neighboring houses and show how the computers in each house can connect to send electronic mail, pictures, videos and information to each other. Then, I'd expand this out over the entire world where we are all connected with all of the feature of the internet. A simplified approach like this is also necessary in our work as Risk Analysts in the financial arena and it really helps people grasp new and very complicated things quickly."

  13. 13.

    List the top 3 skills that you have acquired in your last role.

      You have likely gained many valuable skills in your career. Share with the interviewer which skills you value the most. Be sure to include skills that will potentially benefit this potential new employer.

      Ryan's Answer #1

      "In the past few years I was able to upgrade my education while still working full time. The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel."

      Ryan's Answer #2

      "There are many skills I gained in my most recent position as I had a great training program and my boss was a strong mentor. If I had to choose three top skills I would say that the biggest ones were effective multitasking, solid closing skills, and cold calling abilities."

  14. 14.

    This position at Equifax has generate a lot of interest from applicants. What do you feel is the one quality that sets you apart from others we are speaking with about this position?

      This question is the perfect opportunity for you to highlight the one key quality that makes you the best person for this position, so be sure to really think about what this one quality is ahead of your interview. While there are many ways that you can take you answer to impress your interviewer and seal the deal for you in getting the job, be sure to avoid making assumptions about the other candidates in your answer. As well, be sure to avoid anything in your answer that points to this job being convenient for you personally or the fact that you'll be getting compensated for this work. Those are quick ways for you to go to the bottom of the candidate ranking list.

      Ryan's Answer #1

      "As I've talked about during this interview process and from what you can see on my resume, I have all of the technical skills needed to grow your financial advising practice here at Equifax. What sets me apart from my competition is my drive to succeed in this industry and I'd love to bring that drive to Equifax to help working with your highest profile clients possible. Growing up and continuing to this point in my life, I've always been a very competitive person. I've played many team and individual sports my whole life and my drive to win in those has definitely carried over to and been a huge benefit in my work as a Financial Advisor. I'd love to bring this competitive spirit to your team."

      Ryan's Answer #2

      "From what I understand about this role in Client Services with Equifax, my day to day work will include a lot of client interaction and I really feel like the job description was written with my skills and abilities in mind. But the thing that will really set me apart for being the perfect fit for this role is my experience on the sales side of things where I spent five years of my working career in the retail sales industry. In sales, I have developed key skills like product knowledge and selling skills that would be very beneficial to this role."

  15. 15.

    Talk to me about a challenging situation you had to handle on the job that involved another colleague. How did you handle that situation?

      At the heart of this question, your interviewer is looking to hear how you use solid interpersonal and relationship building skills to diffuse a difficult situation with a coworker when on the job. No matter what situation that you talk about, make sure to focus your answer on a positive mindset and the steps that you walked through to turn a potentially hazardous situation into a good one. As well, talk about lessons learned from that situation that you keep with you to this day on the job.

      Ryan's Answer #1

      "A couple of years ago, we had hired a new Junior Advisor on to our team and I was tasked with being his mentor. Having mentored several other thriving Junior Advisors prior to him starting, I was excited for the opportunity. Within the first week of him being on the job, I overheard a colleague of mine talking very openly about his disdain for the hire of this new Advisor and witnessing him personally criticizing him in a face-to-face encounter. Immediately, I spoke to my colleague in a private office about my concern over his actions and words towards the new Advisor. Having been a part of the interview process and his early mentorship, I knew that he had the skills to succeed and I reiterated that to my colleague. After agreeing to back off on any private criticizing of the new Advisor and a promise to help mentor him, I learned that direct conversations are the best way to handle workplace conflicts."

      Ryan's Answer #2

      "f"A couple of years ago, I approached a colleague that had missed a deadline or a big audit we were conducting and she completely blew up at my during our conversation. At first, I was very taken aback by her response because I had never witnessed that from her in many years of working together. While remaining calm, I allowed her the opportunity to vent to me and it turns out that she was going through a lot of things in her personal life that were impacting her work. While keeping our project deadlines in mind, I also took a personal approach in letting her know that she could bring these issues to me as both a colleague and a friend and we could work through them together in the future. This approach is vital to any conflicts that can arise with colleagues and one I don't hesitate to take when needed."

  16. 16.

    What SDLC models are you familiar in working with?

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  17. 17.

    In your experience as a Financial Analyst, what do you feel is the best metric to gauge a company's future stock performance?

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  18. 18.

    Here at Equifax, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?

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  19. 19.

    Give an example of a time that you had to resolve a difficult situation with a client or customer. What were the keys to coming to a successful solution?

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  20. 20.

    Our cloud computing at Equifax requires our experts to take proper security measures in their work. What security measures are you familiar with utilizing in a cloud platform?

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  21. 21.

    At Equifax, our Financial Analysts have to often work under a tight deadline. Talk about a time you had to work under a tight deadline in the past. How did you handle that situation and what made it a success?

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  22. 22.

    If you were having an interaction with a client here at Equifax and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

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  23. 23.

    At Equifax, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?

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  24. 24.

    What do you see as the top benefits of moving to a cloud based computing platform?

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  25. 25.

    Give me an example of a time that you had to solve a problem without having all of the necessary information at hand to do so. How did you handle that situation?

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  26. 26.

    If hired for this role at Equifax, I want to be sure that I'm hiring a motivated individual. What motivates you in your daily work and your career?

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  27. 27.

    In working with financial data here at Equifax, what are the steps you would take in the data validation process as part of your work?

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  28. 28.

    If hired for this position as an Economist with Equifax, we would look to you for global economic insights. What one global trend to you feel will heavily impact financial markets in the next ten years?

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