Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with setbacks in the workplace.
Epson Interview Questions
When you suffer a setback, how does that emotionally affect you and your work?
Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with setbacks in the workplace.
"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
"I feel that most setbacks are directly related to missing a particular detail along the way. When I suffer a setback, my initial instinct is to go back through my project and find the weak link. This way, I can learn from the situation."
Do you demonstrate leadership qualities even when you are not in a leadership role?
This question challenges you to think about how you act as a leader in your daily life. Even if you're not leading a team, you can still demonstrate the qualities of a leader!
Give an example of how you coached a coworker who was having difficulty preparing for a big presentation. Maybe you gave them confidence in their strengths by encouraging them, or maybe you offered some helpful hints. You can be a motivator and a positive communicator in any situation at work!
"I naturally take on a leader and mentorship type of role with my co-workers. In one instance, I had a new coworker who was having some troubles fitting in. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. I believe there are always opportunities for leadership - you just have to keep your eyes open!"
"Yes, I do demonstrate leadership qualities every chance that I get! I believe that everyone can be a great leader if given the right environment and opportunity."
We value honesty at Epson. Do you think honesty is always the best policy?
Is honesty always the best policy? Talk to the interviewer about your thoughts on honesty in the workplace.
"Sometimes full disclosure can damage someone's self-esteem. In reality, honesty isn't always best expressed in full. I believe it can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy."
"I do think that it's best to be completely honest in as many situations as possible. I understand there are some times when telling the full truth will not help either party but, for the most part, I do agree that honesty is the best policy."
At Epson we are always looking for new ways of improving services. Do you have any suggestions for us?
The interviewer is indeed not asking you to reinvent their wheel. The worst thing you could do here is speak negatively about Epson SA without any constructive feedback. If you do have a suggestion, keep it light and be sure to close your answer on a complimentary, and positive note.
"I think that you are doing an impressive job at Epson SA and I look forward to coming to work with you. If I could make any suggestion, I would recommend more updates on the company blog. People are interested in what Epson SA has to say!"
"I appreciate all of the hard work that Epson SA puts into the services and other creative solutions. My primary suggestion would be to include more digital downloads and worksheets related to your products on your company website. Customers greatly value free resources."
What is your current salary?
A potential employer will often base their offer on your current salary. You should be transparent about your most recent earnings and be prepared to back up any salary requests.
"I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. I am looking for a competitive salary in my next position."
"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."
If we hire you at Epson, how can we motivate you on the job?
Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you are best motivated on the job.
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are being noticed. In my current position, we have a leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, Epson SA will get the best work from me."
Tell me about a project you worked on where a conventional approach was not suitable.
How have you implemented creativity in the workplace when a conventional approach was not suitable? Display for the hiring manager how you can think outside of the box when necessary.
"In 2009 our economy suffered, and a lot of businesses were struggling to keep their doors open. At that time, a conventional approach was to take out additional ads on the radio or TV. Social media was starting to become a major advertising outlet - and it was free. I launched a social media campaign that was very successful. We were able to generate new and repeat business while coming in under our advertising budget."
"I rarely take a conventional approach when it comes to my work. Conventional is often predictable and predictable does not equal great sales numbers."
Workplace culture is important to us at Epson. What type of work environment do you dislike working in?
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of environment that is offered by Epson SA, before the interview.
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
"Rather than focusing on the negative, try spinning your answer into a positive focus: "I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."
Why do you want to work for Epson?
This question can be tricky because it requires you to know enough about Epson SA to be impressed by what they do, and what they have to offer.
Prepare for this question through due diligence! Review the company website first. If Epson SA is more service or client focused, you can read reviews of customers and find out about their reputation. Sometimes you can even find articles or press releases to give you a brief on their latest accomplishments, innovations or company culture. Pinpoint the highlights.
Know the company vision so that you can quickly tell them that your values align. Sharing your knowledge on the latest company related news is a great indicator that you have a vested interest in them.
"I am impressed by your mission, and I love how much of an impact you make on the local community. Winning the community Humanitarian Award in 2016 was a remarkable achievement that stands out to me."
"I want to work for Epson SA because you offer the growth, development, and leadership opportunities I have been looking for. I see a long-term fit here which is important to me."
Have you ever taken the fall for a situation, where it was really not your fault, in order to protect a coworker?
Taking the fall for a situation, to protect a co-worker, is a tricky situation. It can show teamwork, but it may not be the most honest thing to do. Talk to the interviewer about your thoughts on taking the fall for something you did not do.
"I do not believe in 'taking the fall' for people based on protecting them. Transparency is always a good idea, and if something went wrong, then it needs to be addressed to prevent it from happening again. When it comes to clients, I will apologize on behalf of the company for errors. In that case, I will do what it takes to protect the company's reputation."
"I have taken the heat for a situation that was not my fault. Honestly, it wasn't anyone's fault, and I understand that sometimes the blame needs to land somewhere when corporate is looking for answers."
At Epson we seek to hire those with a strong understanding of the computer, IT, and electronics industry. Walk me through your background and highlight your most relevant experience.
The interviewer can see that you have previous positions which qualify you for this job with Epson SA; however, they want for you to go into further detail on the roles which you feel are the most relevant to the position at hand. This question also helps the interviewer to see that you understand the job description and requirements of the role. If you do not understand the position requirements fully, a question like this will make that transparent to the interviewer. Be sure you know your stuff! Use the keywords provided in the job posting/job description to keep the attention of the interviewer.
"From my understanding of this position, you are looking for a professional who is skilled in X, Y, and Z. I bring about seven years of experience in each of those skills - primarily from my jobs with Company A and Company B. In total; I have over ten years of industry experience which means a full understanding of your organizations' primary focus."
"I feel that my current position is the most relevant to this particular role with Epson SA because we use the same software, and the business model is very similar. My current position aside, I have approximately ten years of related experience in skills A, B, and C - which you mentioned as required skills for this position."
Our industry is a competitive one. In your opinion, what makes Epson stand out from our competitors?
It is vital that you thoroughly research Epson SA before your interview, as well as their competitors. Be prepared to talk about their competitive landscape and why Epson SA comes out on top. You can keep your answer brief but be as specific as you can. Show off the research you've done!
"I fully understand that this is a competitive industry. You get one chance to impress your customers, so first impressions are everything. When I looked online at the industry reviews, Epson SA seemed to have many more positive reviews than any competitor. You say on your website that your customer service values are the most important focus and that truly does stand out."
"After researching Epson SA I think that the verbiage you use on your website and your social media content has the most positive and customer-centered message. That was a real stand out to me."
At Epson we like to develop Subject Matter Experts (SME's) in multiple fields. If you could sum up your knowledge to one area of expertise, what would it be?
Everyone has their strengths and areas of expertise. The interviewer wants to know what your is. Talking about your strong suits is not bragging, but it can still be tough to pump your tires. Think about times in the recent past where your manager or co-workers have come to you for answers. Do you seem to have the answers when it comes to a particular subject? Perhaps you just completed additional education or certification in a specific area. Discuss an area where you think you bring above average industry knowledge.
"I have spent a few years sharpening my knowledge and expertise in X. In my current position, my coworkers will often come to me with questions relating to this subject. I am always happy to help, and if I do not know the answer, I will research until I have found one."
"If I could sum up my knowledge in one area of expertise, I would say that I am a subject matter expert in heavy duty electronics and equipment. I am very passionate about the subject. With that said, I do enjoy continued education in a range of subjects."
We have multiple avenues for career growth. Where would you like to see your career with Epson take you?
Interviewing, hiring, and onboarding is an expensive and time-consuming process for Epson SA. Since there are likely many career opportunities available to you at Epson SA, be prepared to discuss how you would like to see your career grow. This shows the interviewer that you are engaged in this process and interested in becoming a long-term fixture in their organization.
"I was browsing your online job board to see what types of growth opportunities were available with Epson SA. One role that stood out to me was the IT Department Manager position. It seemed that this could be a very natural step in my career once I have grown with you for a couple of years. I'd like to learn more about what I can do to prepare myself for a role like that."
"In my current position, I have had my sights set on the senior leadership position in my department. If I were to join Epson SA, my goal would be the same. I plan to take a few leadership workshops in the coming months to help get me there."
As you know, we have a very high customer service standard at Epson. If you could sum up your customer service style in 3 words, which would you choose?
Most companies rely heavily on their customer service reputation. Assure the interviewer that you will value their client base by providing the same excellent service they have come to expect from Epson SA.
When using keywords to describe your customer service style try to avoid overused terms such as 'friendly'. If there are keywords you see frequently used by Epson SA on their website, in their job postings, or in their job descriptions, you can draw on those as well.
"I have heard great things about the customer service provided by Epson SA and I look forward to joining your esteemed team. If I could sum up my customer service style in 3 words, I would choose attentive, personalized, and energetic."
"Here are some traits that many hiring managers look for when determining your ability to provide great service to their clients:
- Ability to Handle The Unexpected
- Positive / Positive Language and Outlook
Clear and simple communication is a must-have in our industry. Tell me about your communication skills.
If you are hired at Epson you may become privy to trade secrets and confidential information. Are you willing to sign a non-disclosure agreement?
Do you have any questions for me about this role, or working for Epson?
We prefer that employees at Epson have some form of post-secondary education. Walk me through your education and how you feel it has prepared you for this role.
We seek to hire ambitious and dedicated people at Epson. What is your definition of hard work?
What do you think our biggest business challenge is at Epson, and how will you help?
Epson is looking for reliable people. How many days were you absent from work last year?
We have a strong team culture at Epson. How do you like to encourage ideas in others?
We value our customers at Epson. How do you respond to customer or client complaints?
Would you say you are a better verbal or written communicator?
At Epson we seek to hire problem solvers. When were you able to resolve a workplace related problem?
Tell me something about yourself that I wouldn't know from reading your resume.
Do you think it is possible to be a good team member, yet disagree with the leader?
Working at Epson can become stressful from time to time. How do you handle stress on the job?
What makes you a great problem solver?