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Endurance International Group Interview
Questions

28 Questions and Answers by Marissa Letendre

Question 1 of 28

Can you describe the software development lifecycle?

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Endurance International Group Interview Questions

  1. 1.

    Can you describe the software development lifecycle?

      With this question, employers are looking to test your knowledge. They want to know how much you've participated in the projects you've been involved in to truly understand the software development lifecycle. The question may seem basic to some, but employers are expecting an accurate answer to know that they're hiring a true pro.

      Marissa's Answer #1

      "Absolutely. In my last job, we leveraged the waterfall method, making sure we completed each phase of the project - and completed it on time and to the highest quality, before moving on. The software development lifecycle consists of 6 steps, starting with planning, of course, followed by implementation, testing, documentation, deployment, and maintenance. Every step is crucial to ensure we're producing a quality product and also maintaining that product to meet the changing needs and demands of our end users."

      Marissa's Answer #2

      "I am new to my career in financial services and sales; however, I have taken an online course focused on cold calling. This course was incredibly helpful and I look forward to meeting and exceeding my targets with Endurance International Group."

  2. 2.

    Give an example of a time that you used a universal design practice in your work as a UI or UX designer. Why was it important to do this?

      In the technology, software and mobile app fields today, accessibility is a huge topic. As a designer with Endurance International Group, you will be expected to help create products that are as accessible as possible to as many end users as possible. In this two part question, talk about why you feel that universal design is important in the work that you will be doing with Endurance International Group and then really sell your ability to do this by giving an example of a time you used a universal design in your previous work.

      Marissa's Answer #1

      "From a very high level, the business success of a program really relies on being universally designed. If we pigeon hole ourselves, a product will only reach a very limited group of end users. But taking that a step further, universal design is the morally right thing to do to help reach people that may not have access to the average program design. Last year, I was part of a project that utilized a voice user interface for users that were deaf or hard of hearing. This simple yet effective design was a huge win for our current customers and in helping drive new business with our groundbreaking software."

      Marissa's Answer #2

      "Early in my career, the best piece of advice that I receive was from an experience designer and she said that when UX doesn't consider all potential users, we are no longer working on the user experience. We live in a very diverse world and the programs that I've designed for in the past have certainly had the goal to reach a wide audience. With your financial products here at Endurance International Group, this same philosophy applies. Last year, based on some feedback from current customers, we switched our design to include a strong color contract to make the system much more user friendly to color blind users. This was both a simple and very effective change to enhance the look of the program."

  3. 3.

    Here at Endurance International Group, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?

      As an experience software testing engineer, quality assurance should be ingrained in your brain and your interviewer is looking to get a sense of your personal feelings towards it in your work with this question. In your answer, be sure to highlight QA's importance in reducing errors, maintaining specifications, testing failure parameters and preventing defects from occurring. In the end, make sure that quality is your mantra in the eyes of your interviewer by giving an example or two of how you put QA in the forefront of your work.

      Marissa's Answer #1

      "As a test engineer, I take great pride in my role of ensuring that systems go out to consumers as error free as possible. In my current role, I take the time to learn all of the system specifications that are laid out by our design engineers and customize my testing to follow those specifications."

      Marissa's Answer #2

      "In my work throughout my career, quality assurance in my testing was an every minute of every day job on my part. While creating effective testing processes on new software is extremely important in following QA protocols, the recording of defects, issuing of reports and assisting the designers on fixing issues are equally important parts of the process that I'd love to let shine here at Endurance International Group."

  4. 4.

    Beyond revenue, how do Endurance International Group's products benefit our clients?

      An excellent software product can positively affect a business in a multitude of ways. From organization to client relationships, increasing leads, offering better data collection and, and information management. The interviewer wants to see that you have spent the time getting to know the features and benefits of their software before your interview. Discuss the ways that Endurance International Group's offering can benefit potential customers far beyond revenue.

      Marissa's Answer #1

      "I fully understand that, although revenue is a significant driver, it is not everything to companies when they are deciding on their software products. Additional benefits to Endurance International Group's software, from my research, include better organization of data so that information can be leveraged in areas of product development, market research, smarter hiring decisions, and more."

      Marissa's Answer #2

      "From what I see, there are a plethora of benefits to Endurance International Group's products. When a company embraces organization, has access to insightful analytics and a full support team, they can make business decisions that improve not only profits but also employee morale, customer feedback, or research and development."

  5. 5.

    What programming languages would you consider yourself fluent in?

      While this question gives your interviewer insight into the diversity of your programming language experience, they most importantly want to know that you are adaptable and able to learn on the fly if needed. Talk about the different languages that you consider yourself fluent in and, if possible, do as much research into Endurance International Group as you can prior to your interview and try to speak to the specific languages that they work with.

      Marissa's Answer #1

      "From the start of college, where software engineering grew into a passion for me, I've become very fluent in Java, JavaScript and C++. My current role has me working primarily with C++, but I pride myself on my ability and passion to learn new programming languages and would be able to do so if hired for this role with Endurance International Group."

      Marissa's Answer #2

      "During my training to be an engineer and then in my current role since graduating, a majority of my experience falls within Python. My current role delves deeply into artificial intelligence and Python is awesome with this advanced technology. As I understand it from talking to another engineer here at Endurance International Group, a requirement would be for me to learn Scala. Though I haven't worked directly with Scala, I believe my experience and willingness to learn would have me up and running in no time if hired for this role."

  6. 6.

    What experience do you have in the different types of software maintenance?

      As a reputable company, Endurance International Group takes their software maintenance processes seriously and your interviewer is looking to hear that you are familiar with the four different types of software maintenance. Talk to your interviewer about any work you have done in the past with corrective, adaptive, perfective and/or preventative software maintenance. Use specific examples and make sure that your interviewer walks away from your conversation knowing that you understand the importance of proper system maintenance.

      Marissa's Answer #1

      "Being familiar with all four types of software maintenance, my most used method of maintenance in my current role is corrective. Based on bug reports from end users, I work through coding and logic issues to resolve issues in a timely and effective manner. In the maintenance I perform, I never hesitate to pick up the phone and contact customers to hear first hand about what they are experiencing. By doing this, they feel like they are an important part of the process and it reflects well on me and my organization."

      Marissa's Answer #2

      "In my current role, I'd definitely say that a majority of the maintenance work that I do is adaptive maintenance. Working in banking software that is used around the globe, I help perform system maintenance for changes in currency on a pretty regular basis. This work requires research and talking with end users to help adapt the programs for their use. If hired here at Endurance International Group, I also have experience performing perfective, preventative and corrective maintenance on software as well."

  7. 7.

    In a technical support role here at Endurance International Group, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

      While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

      Marissa's Answer #1

      "To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."

      Marissa's Answer #2

      "If hired for this role here at Endurance International Group, you'll quickly find that my mantra in working with customers is speed with a smile. To do this, I need to be resourceful in providing them with an answer or triaging them to the correct person. I need to be knowledgeable in our product base to give them answers with confidence. And last, but not least, I need to be positive in all interactions with them."

  8. 8.

    We seek to hire highly ambitious people. Where would you like your career with Endurance International Group take you?

      Have you researched Endurance International Group enough to know how their internal hierarchy works? Do they have a variety of departments and management levels, offering you choices when it comes to carving out your career path? Talk to the interviewer about your career ambitions specifically related to this role and their organization.

      Marissa's Answer #1

      "One of the reasons I was so excited to interview with Endurance International Group is because of the endless growth opportunities you appear to offer your high performing employees. My biggest ambition is to be awarded a management role in the next 3-5 years."

      Marissa's Answer #2

      "What interests me most about your company is that there are so many options when it comes to career growth. Ideally, I would like to earn my way into a team lead role, then a division manager position in the digital management department. Eventually, a CDO (Chief Data Officer) level role would be ideal. Of course, I understand that this will take many years of dedication and hard work."

  9. 9.

    If hired for this position here at Endurance International Group, would you be comfortable handling overall project manager responsibilities for new software development?

      As a skilled software engineer, you have all of the necessary tools in your bag to be a successful engineer at Endurance International Group. This question is allowing your interviewer to get a better sense of your project management skills and people skills if you were to join the team at Endurance International Group. In your answer, talk about your ability to estimate the time and cost of a project, the staffing needed and the overall scope of planning for a particular project. If you have direct experience in being the lead on a large development project, be sure to discuss that experience with your interviewer.

      Marissa's Answer #1

      "Looking to join the team here at Endurance International Group directly out of college, I feel very confident in my abilities to manage the entire scope of a new development project. I have leadership experience as my campus' president of the software engineering club. In that role, I developed skills that would help me utilize staff and resources in the best way possible. During my internship, I was exposed to the planning stages of new projects and I have a very good feel of estimating the budget and length of time needed to have a fully functional system."

      Marissa's Answer #2

      "I would absolutely be comfortable if tasked with project manager duties here at Endurance International Group. In my last two roles, I have led successful projects that started with great planning and budgeting process and went through to completion with great people and processes in place under my leadership. While it's not a regular duty for me in my current role, I always welcome leadership duties."

  10. 10.

    If you were confronted with a time where you wouldn't be able to meet a deadline here at Endurance International Group, what steps would you take when you made that realization?

      At some point in any person's career, the inevitable happens and an important deadline needs to be missed. With your interviewer fully understanding this fact, they are solely interested in how you react to this situation and what you do to make the situation right. In your answer, focus on the refocused planning and communication needed while also avoiding blaming others for the situation. Your interviewer holds accountability as a desirable virtue, so be sure to take accountability for actions in your response.

      Marissa's Answer #1

      "In my current position, I am very used to handling multiple tasks and projects on a day to day basis. Last year, my team was tasked with what started as a low priority project. After assembling a team to initially discuss the details and set a deadline for completion with our management, the project unfortunately fell off the radar of everyone on the team with many more high priority projects coming up each week. As the initial project's deadline was within a week of being due, our CEO reached out to me for a progress report. I immediately took full responsibility for letting this fall off the radar and I ensured our CEO that we would have an updated timeline set by the end of the week. In doing this and completing the project to his satisfaction, this was really the tipping point in our department moving forward utilizing a detailed project management tracking system. To this day, I can't say enough about how appreciative I am about utilizing this awesome system. Moving forward, you can rest assured knowing that I take full accountability for my actions and do what is necessary to communicate new expectations and meet them fully."

      Marissa's Answer #2

      "Having been in this situation before, I would first sit down to gather all the facts possible in the situation. What was the deadline, why wasn't it met and what can be done are all important questions moving forward. From there, communicating to all key parties is extremely important and doing so in a timely manner is critical. In this communication, taking accountability and setting new expectations for delivery in a concise and tactful manner will most often put stakeholders at ease and allow for successful completion."

  11. 11.

    What is one thing that really tests your patience when dealing with your coworkers?

      While on the surface this question may seem like your interviewer is trying to get you to talk negatively about a situation, it is really more of a test to see what can potentially drive you crazy on the job in a team atmosphere and how you handle those situations. In your answer, be honest about your pet peeves when it comes to coworkers and do so in a positive light. Then, expand on your answer by talking about how you handle those situations.

      "As a person that values diversity and differences of opinion in the workplace, there aren't many things that grind my personal gears when it comes to my colleagues. The only real true test of my patience is a coworker that doesn't pull their weight in a team effort. When I've been in this situation in the past, I first seek to learn if the issue is a lack of training or knowledge. If it is, I take the necessary steps to help my colleague get on track. But if I find that it is due to a lack of effort, I talk to the person immediately in a professional manner. The sum is only as good as the effort of all of its parts and a team efforts requires everyone's maximum effort."

      Marissa's Answer #1

      "As a person that values diversity and differences of opinion in the workplace, there aren't many things that grind my personal gears when it comes to my colleagues. The only real true test of my patience is a coworker that doesn't pull their weight in a team effort. When I've been in this situation in the past, I first seek to learn if the issue is a lack of training or knowledge. If it is, I take the necessary steps to help my colleague get on track. But if I find that it is due to a lack of effort, I talk to the person immediately in a professional manner. The sum is only as good as the effort of all of its parts and a team efforts requires everyone's maximum effort."

      Marissa's Answer #2

      "Having been raised in a rural farm setting, I have always been a stickler for being on time and holding meetings to set lengths of time. While watching people show up late for meetings has bothered me internally because of how I am wired, I don't let it bother me on the exterior. We are all very busy in our lines of work and showing up a few minutes late is only normal from time to time."

  12. 12.

    If hired here at Endurance International Group and tasked with helping design a UI for a new mobile app, what important factors would you consider in that design?

      With consumer mobility being at an all-time high and only increasing year after year, just about every industry has entered the mobile app game and life at Endurance International Group is no different. For this question, it is important to have a good understanding of the different mobile UI designs and your job for this question will be tying the business needs of Endurance International Group into an effective mobile app. In your answer, talk about what you know about the business needs of Endurance International Group and then explain to your interviewer how you would build those into a great mobile app for their future.

      Marissa's Answer #1

      "Here at Endurance International Group, I envision users of your products in the banking industry to want security and ease of use in their products. In looking to design a UI for a new mobile app, my considerations would be a secure log-in screen and user profile section of the app. As well, I would put an automatic log out into place within the app. On top of these security items, I would prioritize ease of placement for a contact screen, services screen and an aesthetically pleasing home screen."

      Marissa's Answer #2

      "In the private insurance industry, I can imagine that an onboarding tutorial screen would be very beneficial to users using the app for the first time. I have experience designing these for a few different mobile apps. Other factors I would consider would be prioritizing the important information to have laid out within the app and how to best lay it out. If a menu will be utilized, I would work with key decision makers on what would make the most sense for a menu layout within the app."

  13. 13.

    What do you know about our products and how do you think you'll be able to handle a support role surrounding them?

      This question allows your interviewer to gain insight into both your interest in this position and the skills that you will be able to bring to the table. To show your interest, be sure to do as much research on Endurance International Group as possible and get to know their products. Ensuring that you know the job description from front to back is important as well. Then, talk about how you feel that your skills will apply to working with end users that are contacting about the software.

      Marissa's Answer #1

      "One of the main things that is attracting me to a position with Endurance International Group will be the new opportunity to work solely with cloud based software. With my current experience in supporting server and data storage issues, I am confident in my ability to support the services here based on that experience."

      Marissa's Answer #2

      "Upon reading the job description for technical application support, it was easy for me to see that my skills were a perfect match for the position. It sounds like you are looking for an expert that can provide support on GlobalLink applications and has exceptional experience across many different scripting languages. As you can see from my resume, I have experience using Perl and Python and I feel like these experiences would help make a smooth transition for me into this role. On top of that, my cloud based experience would translate nicely to this role here at Endurance International Group as well."

  14. 14.

    What skills do you use to cope with the day to day stress and pressure on the job?

      In modern technology industries, consumer demand has led to high volume of work and high pressure situations to work on tight deadlines. To prove that you are able to handle high stress, high pressure situations on the job, your interviewer is looking to hear first hand how you handle this type of environment in your own words. As you answer the question, try to turn potential perceived stress into a positive by highlighting your personal skills that enable you to perform well in those situations. If possible, try to use specific examples in your answer.

      Marissa's Answer #1

      "Where many others get overtaken by stress to the point that they can't function in this field, high pressure situations sharpen my focus and that helps me work through them with ease. Last year, I was assigned a high priority, short notice project for a high profile customer. My manager gave it to me because of my proven success in those situations. From the start, I created a timeline for completion and mapped out a plan to make it happen. While staying in communication with my leaders and the client, I was able to create a great system update in just a few short weeks."

      Marissa's Answer #2

      "I am confident in high stress work situations because of my ability to adapt, communicate and be organized in my work. These skills came in very useful a few weeks ago when our support staff were experiencing an extremely high volume of help desk calls. My adaptability helped me go with the flow and handle items on at a time. My communication skills enabled me to quickly and efficiently call on needed support. My organization skills helped me be prepared for anything on that day and enabled me to work through tickets in a quick and efficient manner."

  15. 15.

    Do you have any unique skills or past work experiences that we can't see on your resume that would benefit the team here at Endurance International Group?

      This question is providing you the opportunity to potentially set yourself apart from your competition for this position. To do just that, it will be important for you to make sure that the unique skill or experience that you discuss matches with a critical need for Endurance International Group and the position that you are interviewing for. Whether you talk about a unique skill or experience, your research on this job will prove vital in your ability to make sure that it impresses your interviewer.

      Marissa's Answer

      "In my current role as a data engineer, I have gotten the opportunity over the last five years to work with clients in many industries. One of the industries that I've worked most closely with has been the private insurance industry. This experience and my gaining of insider knowledge in the insurance industry would benefit me greatly if brought aboard the team here at Endurance International Group."

  16. 16.

    In designing Android software, what is your experience using parcelable versus serializable within an app?

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  17. 17.

    In your experience in software testing, would you consider yourself proficient in both testing and debugging processes?

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  18. 18.

    A huge part of our business here at Endurance International Group is designing software for iOS. In this role, how would you steer away from retain cycles when using closures in Swift programming language?

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  19. 19.

    Do you have experience working with different CASE tools? If so, what do you have experience with?

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  20. 20.

    As you reflect back on your career to this point in your search for a new position, what would you say is your ideal work environment or culture?

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  21. 21.

    How do you ensure that you have a healthy work-life balance in your career?

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  22. 22.

    Walk me through your experience in enterprise software sales, and complex sales cycles.

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  23. 23.

    If you were asked to review a colleague's code that they had written, what key things would you look for?

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  24. 24.

    What unique values can you bring to Endurance International Group in your user experience design skills?

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  25. 25.

    What do you feel are the primary features and benefits of the Java programming language?

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  26. 26.

    Endurance International Group embraces an Agile environment. Explain your experience in Agile methodologies and why you think it is important.

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  27. 27.

    Here at Endurance International Group, we strive for continuous delivery and continuous deployment with our software. Are you familiar with these processes in your current work?

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  28. 28.

    If you can, please provide your thoughts on the function of managed object context in developing iOS apps and software.

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