Practice 30 Encompass Health interview questions covering patient care, rehabilitation values, and compassionate healthcare delivery.
Question 21 of 30
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
One of the toughest parts of communication can be delivering bad news to people that you work with and for whom you care. Whether it is providing a less than positive work review or terminating someone, giving bad news is not an easy task. Assure the interviewer that you can handle this type of duty in a transparent, concise, and professional manner.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When this type of task is required of me, I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons why. It's best they know so that they can learn from the experience."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I am very to-the-point when it comes to my communication skills. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I will work with my coworker to find a viable solution."

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Anonymous Answer
Using well-thought words and sentences to deliver bad news can be as easy as delivering a good one if one has created a work environment where everyone values and conducts with honesty and truthfulness in relationship toward each other.
Marcie's Feedback
This is true! But give specifics so the interviewer knows that you are capable of handling this type of situation if necessary. Would you use a certain tone of voice or particular words to break the news? Would you make sure you're in a calm and private atmosphere? What else would you do to ensure the other person didn't get too upset? If you've ever done this before include a real-life example to further strengthen your answer.
Prepare for behavioral and clinical scenarios that rehabilitation interviewers prioritize.
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Written by Rachelle Enns
30 Questions & Answers • Encompass Health

By Rachelle

By Rachelle